Page 39 - BUKU KAIZEN JUN-DEC 2023 (1)
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GSD : KAIZEN REPORT
KAIZEN TEAM/STAFF : DR AMALINA, DR IZZAIDAH, DR FADIAH, KJ MAZIAH, KUP RAZLIZA
FACILITY :PHYSICIAN CLINIC
WHAT WAS THE PROBLEM?
Overloaded patient during peak hour
what was changed, improved or implemented?
Given staggered time for all TCA depend on patient’s diagnosis
BEFORE AFTER
There is overloaded patient during peak hour 10-12 pm Given TCA based on
staggered time to
avoid overcrowded
patient
WHAT WAS THE BENEFITS?
To avoid waiting time longer
to settle patient within expecting time ( 2hour)
smooth and faster for consultation
