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From the Desk of Quality Manager
                             RAPID-FIRE                                                                                        Building Quality Culture Across Veranda



                                                                      ROUND                                                                                                                                           Alageswaran


                                                                                                                                                                                                                      Quality Manager
                                                                                                                               Vision                                                                           (Content Management)

                                                                                                                               To build a quality culture in Corporate DNA of Veranda from the state
                                                                                                                               of unconscious incompetence to unconscious competence across its people.



                                            OFFICIAL                                                                           Mission (objectives)

                                                                                                                               •   Develop various quality gates in processes involved in content delivery to our customers
                                                                                                                               •   Build strong, competent SPOCs across verticals and domains to drive quality framework

             Ambika                                                                         Varathkanth                        •   Centralise Key Process Inputs (guides, templates, checklists, etc.) to standardise
                                                                                                                                 processes involved in content delivery
                                                                                                                               •   Involve everyone to contribute on awareness (WQD) and improvement (Kaizen) of
           If you had to meet any historical figure and choose
           him as your teammate, who would it be?                        Ambedkar. Because he fought the good fight,               quality continuously
                                                                           unencumbered by how difficult it seemed.            •  Create a workplace of Process dependency rather than a People dependency


          What was your dream job when you were a kid?                                                                         Abbreviations
                                                                             Cop. Watched too many movies I guess :)

          What is the best compliment that you’ve received from
          someone in the office?                                        When someone pointed out how blessed I was
                                                                                                to have my team.
          Particularly, what’s the worst thing about working
          from home?
                                                                             Making my tea many times over in a day!


          Which is the lie that you’ve frequently gotten away with?
                                                                               “Sorry, I am just getting into a call...” :)


                                          P ERSONAL



          If trapped in a horror movie, who would be
          the first one to die from your team?
                                                                       Sorry Ambika, doubt I would have ever answered this
                                                                            question. But definitely not during covid times.
          According to you, what is the most
          mind-numbingly dull movie ever made?
                                                                    Lakshya in Hindi and Baba in Tamil (Sorry, Vineeth).


          If you could switch your life with any fictional character,                                                          Quality Assurance Tree 1.0
          who would it be?
                                                                                                      Ram @ 96                 We at Veranda Learning Solutions Content team have taken (in place) and planned (yet to
                                                                                                                               start) various initiatives to accomplish the Mission and to ensure Quality of deliverables
          What is your “I wish I had started doing this earlier
          in my life”?                                                                                                         released to our internal and external customers.
                                                                            Take fitness more seriously. I still haven’t!
                                                                                                                               Following diagram represents such initiatives from branches of Quality Assurance Tree 1.0
          If you had the chance to go back and start again,                                                                    which may grow further upon the acceleration to achieve the Vision through mission.
          what age would you choose?
                                                                        That rainy October afternoon several years ago, just
                                                                              so I could propose to my wife all over again.
    14           Back to TOC         Veranda Learning Solutions | Employee Newsletter Vol.1, Issue 2, October 2021                                          Veranda Learning Solutions | Employee Newsletter Vol.1, Issue 2, October 2021  Back to TOC  15
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