Page 2 - Samaritas Quality Report 2017
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Quality Assurance and Performance Improvement Samaritas
Samaritas has a reputation for providing high quality services. Members of the Quality Steering Team are integrated into the
And, while we consistently meet regulatory requirements, that Risk Management team and Operations Council, a leadership
is not enough. Our focus is to collaboratively work with those team at Samaritas. Program, support department, and risk
we serve to develop innovative strategies to create generative management data and outcomes are shared at Operations
impact. Council in order to:
Samaritas utilizes the Quality Assurance and Performance n Monitor, evaluate, and improve systems and processes
Improvement (QAPI) system to ensure efficient and effective n Provide oversight of data and data integrity
service delivery and management practices. The system is
designed to move us beyond compliance and into sustainable n Promote optimal service accessibility, acceptability, value,
and meaningful impact for those we serve. impact and risk management for all stakeholders
Our QAPI system serves to promote the dignity of those we serve n Structure accountabilities for meeting performance
in their natural setting, by continuously improving outputs and standards and requirements
outcomes. This is done through systematic monitoring of key n Conduct performance monitoring and improvement activities
performance indicators which drive improved impact and deci- that result in going beyond regulatory compliance, and
sion-making. This report includes many of the key performance move toward better value, innovation, and well-being for
indicators monitored by our programs, but not all of them.
stakeholders
All programs and support departments participate in the QAPI
system. Key performance indicators and goals are derived from In 2017, the Quality Steering Team focused on the following
our strategic plan, performance management, contractual/ enterprise-wide goals:
regulatory requirements, utilization review, staff and external n Roll out of Phase 2 of business intelligence, which
stakeholder feedback, financial benchmarks, and internal bench- includes integration of several data systems to provide
marks to improve well-being.
key performance indicators for Senior Living, Human
Each month, QAPI team members monitor pertinent data Resources and Finance
against the established benchmarks. When a benchmark is not n Preparation for Council on Accreditation and Joint
met, the team generates a Plan-Do-Study-Act plan in order to Commission re-accreditation visits in 2018
implement change. Feedback from QAPI meetings is shared
during staff meetings and with the Quality Steering Team. n Refine and improve risk management processes,
including the incident reporting system
n Revision of many Tier 1 (organization-wide) policies
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