Page 30 - Samaritas Quality Report 2017
P. 30
Independent/Assisted Living, Catered Living Plus and Memory Care Continued … Senior Living
Persons Served 41
12
Total number year-to-date for Grand Rapids 100
each Assisted and Independent
Living community. Traverse City
587 Bloomfield Hills 233 94
Grand Rapids Memory Care
Persons Served The Cottages 119
As previously noted, the satisfaction surveys were completed by rates were low, as a result, family and resident results were com-
an outside organization. To be at a competitive advantage in our bined. All facilities were in the positive range. The most common
market, we need to score a 110 or above. Anything below 90 is concerns were related to security of belongings, personal care and
considered to be a competitive disadvantage. Separate surveys food. Residents and family were most impressed with the kindness
were distributed to residents and family members. The return of staff and cleanliness.
Satisfaction
Survey
Independent/Assisted Living
and Memory Care continued
next page.
29
