Page 28 - Samaritas Quality Report 2017

Skilled Nursing Communities Continued …

The Five Star Rating is determined by Centers For Medicare and Grand Rapids communities to fall to one star. Improving the Five Senior Living
Medicaid Services (CMS) and published on a public website. The Star Rating was a strategic priority in 2017.
rating is comprised of data from resident records, surveys, and As a result, the average 5 star rating increase by nearly 1 star
complaints. It compares the quality of our service, our staffing, across the board. In 2018, all Health Survey star ratings will be
and our surveys to other skilled nursing facilities. In 2016, an frozen and Samaritas will focus on improving the quality mea-
adjustment was made to the calculations, and an overall rating sures to boost the Five Star Ratings.
of three stars became the average. This caused the Saginaw and

Skilled Nursing Targets Cadillac Saginaw Grand Overall
Program Outcomes Rapids

Family/Resident Satisfaction 110 pts 104 94 97 98

Return to hospital 5.2% 11.4% 10.5% 9.0%

Short Term Length of Stay <25 days 22 22 19 21

Reduction in days of care from 2016 NA 4 3 1 3

Average Overall 5 Star Rating 2017 4 2.6 1.9 2.1 2.3

Average Quality measure 5 Star Rating 4 3.4 2.1 2.5 3.0

Resident satisfaction surveys are completed by an outside com- Residents and families offered great feedback. Nearly all said
pany. The average for the index is 100. An index rating of over they would recommend Samaritas. Many commented positively
110 indicates that the facility is competitive in the market. An on the cleanliness and staff communication, others would like to
index rating of under 90 indicates a competitive disadvantage. feel more secure about their belongings or would like better food
This year, the return rate of surveys was lower than expected. and activities.
Despite this, all three facilities were in the competitive range.
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