Page 24 - Samaritas Quality Report 2017

At Home Continued …

Home Care Assistance (HCA)

HCA and is a private pay service that provides caregivers apart as a best-in-class and singles us out as a preferred
who help with activities of daily living (e.g. cleaning, cooking, home care provider. The award is issued to providers who: Home and Community
or hygiene). Persons served are surveyed by a third party • Have a minimum of 10% of clients interviewed monthly.
vendor. Below are just a few of the indicators which are • Achieve the top 50th percentile in two or more client
ranked against other home care providers. Persons served satisfaction categories for the region (see below for
gave high scores for caregivers in areas of ability, compatibil- some examples).
ity and compassion. HCA is working on how to improve the • Achieve Best of Home Care in at least 10 of 14 combined
Recommended Provider score. client and caregiver satisfaction categories during the
previous 12 consecutive months.
This year, our program won The Best of Home Care – Provid-
er Choice award. The award provides proof that our clients In addition, HCA was recognized in the Grand Rapids
receive quality care. This annual award is based on the Business Journal as one of the top ten providers of Home
results of client satisfaction interviews. It sets our program Care in Grand Rapids.
72 for HCA and Support Services Target 2017

Satisfaction Indicators

Persons Served
Persons Served
Recommended Provider >8.9 7.7

Work Ethic >9.1 8.7

Ability of Caregivers >9.1 8.8
71,500 Client/Caregiver Compatibility >9.2 9.5
Compassion of Caregivers

>8.7
8.2

Hours of Service

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