Page 32 - SHS Inform (V25) NEW_Neat

IS Corporate
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Services
Update Services
Update
A set of user guides for the new Printers, how 2. Upgrade to Android 11 FINANCE What it has brought to the business is a
to link your FOB to your computer account, • Swipe down from top of screen SHARED software solution to manage Credit Risk,
how to access Print Queue and how to use • Click “Gear” icon at top right for “Settings” SERVICES - Cash Application, Collections and Deduction
scan/copy features can be accessed via: The • Select “Software Update” HighRadius Management.
Larder - Service Desk - Frequently Asked • Select “Download and install” One of the key
Questions. • If new software is available please download objectives of • Since November 2020 Cash APP
and install it processed 3,709 payments with a zero
The following areas are covered: • Note: The update process will render the Finance Shared manual intervention on 70% of these
- Initial fob registration phone unusable for about 30 minutes whilst Services is to transactions, the main touch point to be
- Print release the update applies constantly look addressed is obtaining the remittance from
- Scan to email at ways to drive the customer. A further challenge to get
efficient ways of
- Paper loading 3. Enable WiFi calling as the preference working across the Group and the Divisions the non-touch hit rate up was ensuring
Users wishing to print documents from Once Android 11 is installed it supports. One such area is that of Debt that the name on the bank transfer and
the naming convention on the customer
within SAP should select “PrintQ_BW” as their • Open the Phone App and Query Management.
destination print queue. • Select the 3 dots at top right and select remittance was the same. Once these
issues were identified on the system, the
“Settings” The Sungard GetPaid system/tool that was cash is automatically posted again,
WiFi Calling update • Enable “WiFi calling” implemented by the department over 10 years achieving a 98% success rate..
EE/Samsung have • Select “Calling Preference” ago was coming to the end of its lifecycle. A
introduced an additional • Set the option to “WiFi Preferred” number of new technological options were • Collections with automated correspondence
setting to allow for • see Screenshots below reviewed to manage debt issues and increase are being sent to our customers to drive
phone calls over WiFi efficiencies and collaboration. the cash payments and identify any
networks to be set as a reasons that may occur in the event of a
preferred option. Prior Any new system selected needed to have non-payment.
to this development, the capacity to increase automation now and
if there was a very weak 4G network the call in the future. Following an extensive review • Deduction Management automation is live
with eight of our customers and a further
would route over 4G, rather than WiFi resulting of options, HighRadius (HRC) - a Credit,
in poor call quality or dropped calls. This was Collections, Cash Application and Dispute 15 customers to be added during phase
two which is due to be completed at the
particularly problematic in offices with weak Management tool - was deemed to meet all end of June 2021.
4G signal. the relevant criteria.
All staff on the EE network who have been The new system went live mid November • The system can provide live stream
provided with Samsung A5x and A7x mobile 2020 and this is what the Finance Shared dashboards that teams access and use
phones should have received (or they can Services team use to have a positive impact to pinpoint areas requiring attention and
download and install) an upgrade to Android 11. on Working Capital. improvement.
This upgrade includes the additional WiFi The activation of this upgrade has provided
calling preference. a great start to 2021. We will continue to see
4. Check for WiFi calling
Users will need to carry out the following If you have set the Phone “Calling Preference” further automation to the Invoice to Cash
steps to implement this feature. to “WiFi Preferred” you will see the icon and Promotional Spend & Rebate teams
arrowed below whenever your phone has any end-to-end processes, all of which will lead
1. Check Android version WiFi connection. to greater efficiencies for the I2C and PSR
• Swipe down from top of screen This icon shows that the phone will use WiFi teams.
• Click “Gear” icon at top right for “Settings” instead of 4G for calls. The transition will not be immediate, so please
• Select “About Phone” (last but 1) bear with us. The next 12 months will be an
• Select “Software information” ever-changing landscape for the Finance
• “Android Version” shows installed software, Shared Services teams and ultimately the
probably 10 or 11 Divisions we support.

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