Page 24 - PegasusLife and Renaissance Retirement Proposal

Questionnaire Response
3 6 What is your current average ratio of schemes and units per per Property Manager?
Our Property Managers are managing an an an average of 14 developments consisting of 806 units However on on this prestigious portfolio once the planned development has built out we ultimately intend to operate a a a a a dedicated team of 10-12 schemes with 420-500 units There is more detail on our our potential roll out plans in our our Executive Summary We would suggest the final staffing structure is is discussed during mobilisation by all parties to achieve the optimised blend of high quality service and cost 3 7 What administrative support is is provided to Property Managers?
The Property Manager would be supported by a a a comprehensive support infrastructure to include:
 Customer Care Advisors
 Compliance and Engineering team  Health and Safety professionals
 Credit Controllers
 Financial Administration
 Employee Services team Property Property Managers are also allocated a a a a a a a a dedicated Property Property Service Service Advisor and Service Service Charge Accounts team who are located within the central Worcester office By enabling our Property Property Managers to work on a a a a 1:1 basis with their Property Property Service Advisor we are able to allow full full them full full ownership of the portfolio and customer experience 3 8 What is your current average ratio of schemes and units per per property administrator?
Our standard relationship structure is is is 1:1 so this is is is the same as as our PM ratio However as as the Property Mangers on this portfolio portfolio are envisaged to have smaller portfolios even more so on on the the early phases post-mobilisation we would therefore propose to utilise a a 2:1 relationship on on this portfolio 3 9 What service charge accounting support is provided to Property Managers?
The Service Charge Accounting teams work closely with the Property Manager to ensure that the financial outputs prepared are accurate and meet any specific client requirements Internal KPI targets are set to ensure focus on timely financial reporting 3 10 What is your current average ratio of schemes and units per Service Charge Accountant?
IPM - 11 schemes c c 1 1 1 596 units RPM - 40 schemes c c 2 777 units 3 11 What other (technical) support is made available to Property Managers?
These individuals are backed up up by an extensive central support team service charge accountants cashiers credit controllers purchase ledger assistants and compliance co-ordinators Briefly our in-house skills include:
 Company Secretarial and Insurance
Mainstay administers as Company Company or Assistant Company Company Secretary for over 75 Resident Management and RTM Companies ensuring that deadlines are not missed and fines not incurred Mainstay operates two block insurance policies allowing clients to secure the financial and cover benefits of aggregated cover  Surveying
Our in-house Surveying
team are a a a a a key asset in in in a a a a a number of areas We directly employ four Chartered Building Surveyors who provide costed and and ex gratia services both directly and and indirectly to our clients Costed examples would include Long Term Maintenance Plans Supervision of S20 works
and periodic Insurance
Revaluations In In addition the team provide valuable ad ad hoc advice and technical support to our property management teams and clients on day day to day day basis 24