Page 23 - PegasusLife and Renaissance Retirement Proposal

3 4 What is your annual staff turnover for:
Property Managers All staff Site based staff We offer significant support to our colleagues in health and wellbeing and have been awarded the Worcestershire Works Well Level 2 accreditation which demonstrates our commitment in this area We run a a group wide recognition scheme called Keystone Awards which recognises and rewards our employees that have gone above and beyond nominations for a a a a a a Keystone Award can be made by employees clients or customers We support all staff via an extensive programme of training to include work based learning and operate an an extensive Open Award Framework which is is available to all staff This programme offers a a a a a a a wide range o of relevant qualifications and training opportunities both hard and soft skills i i i i i e e e e e customer service property management/discipline specific through to leadership and support We utilise several communication channels to aid effective two-way communication:
 Monthly MD briefings - with dial fin in access for locally based teams
 Extranet
 InSite colleague newsletter  Team briefings  Red envelope questions and suggestions from employees  Feedback or suggestions from colleagues is is listened to and and acted upon and and more importantly is fed back to colleagues Recent employee suggestions have included:
– Implementation of o birthday holiday - a a a a a day day day off for birthday in addition to annual holiday entitlement
– Review of dress code
– Enhanced break out facilities
– Grading structure – Time off for charitable work Cascading communication is also key and achieved via regular line manager contact with formal formal and informal reviews linked back to to appraisal output In addition more routine “one-to- ones” focusing on on challenges and opportunities within that person’s portfolio We measure employee engagement across Mainstay via an annual survey as as well as as ensuring that communication between employee and employer continues throughout the year In addition to line manager contact and that direct relationship we also have an open-door policy in terms at both Divisional MD MD and Group MD MD level both making themselves available for team members at any any level to to listen to to any any concerns or ideas for improvement 21% 29% 36%
3 5 What measures do you employ to ensure staff satisfaction and retention?
We recognise that our people are critical to the performance of our our services we place significant focus on our our people strategy and making Mainstay a a a a a a a a great place to work This is is demonstrated with retaining our Investors in in in in People Silver award in in in in March 2018 where we we were accredited against new and more stringent standards Whilst retention can never be guaranteed we are constantly reviewing our people related strategies policies and practices to to bring alignment to to our approach and the ever-changing employee expectation Our efforts in this area were awarded with the the Property Week Employer of the the Year late in 2016 We complete regular Gallup 12 engagement surveys and respond to to any findings from these reporting back to to staff on feedback 23