Page 4 - MFM Induction Handbook

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Introduction to Mainstay [continued]
Conduct
Your conduct at work re ects on the company as whole and therefore it is vitally important we get this right rst time
You must ensure professionalism at all times
Being on time is a priority not an option
Wear full clean uniform
Keep phone time to break time and don’t wear headphones Be supportive and helpful
Don’t gossip or air your dirty laundry at work
Do not smoke on site in view of our customers
Stay positive
Don’t try to cover your mistakes-lets learn from them Never use foul or abusive language
Never engage in a con ict
Say hello and smile
Training
At Mainstay, we are proud of our commitment to individual and collective improvement, and ultimately the impact that this delivers for our customers. That is why this year we are investing in the Open Award Framework, to provide a exible route for all employees to develop their knowledge and skills, and to make our customer vision a reality.
Whether you are looking to develop new skills, or refresh existing knowledge, the programme has something for everyone. Mainstay aims to have one of the best training programmes in the industry, underpinned by our commitment to the continued professional development of our sta and the desire to deliver world-class customer service. That is what will set us apart. We know that to deliver customer satisfaction, we need the most skilled people, competent, focused, and empowered to deliver.
You will be required to attend a full day health and safety awareness course as part of your induction. This will be in a city local to you, and travel costs will be covered by the Company. You will also receive regular tool box talks throughout your employment delivered by your manager with you on site.
We have a number of di erent courses o ered to sta through the Mainstay Open Award Framework, Couple this with clear career progression routes and opportunities to shine, we hope that all colleagues feel supported in their careers in a timely and relevant way, and are equipped to take on new roles as
the opportunities present themselves.