Page 12 - Three Waters Welcome Pack

Section 4: Essential Contacts
Three Waters Estate Office Concierge Desk
(For questions about the building/ facilities/signposting)
20 Gillender Street
Bow Creek London E3 3JX
T: 079 0211 7758 / 02075314957 E: concierge@threewaters.co.uk
Development Manager
(Estate major issues/Setup payment for development charges/ Service Charge and Ground Rent Accounts Authorisation)
T: 078 2163 6197
E: DevelopmentManager@
threewaters.co.uk
Mainstay Customer Services
For all Fob/Consent and any other Arrangements
T: 01905357777
E: Resales@mainstaygroup.co.uk
Mount Anvil Customer Care
(For questions about your home/apartment within 2 years of handover)
T: 0300 1245 236 E: customercare@ mountanvil.com
Tower Hamlet Council
(Setting up online accounts
for Council Tax, Noise complaints, parking and any other issues
T: 020 7364 5000
E: generalenquiries@
towerhamlets.gov.uk
AST London
(Your entry phone system) T: 0208 5686130
E: hello@astlondon.co.uk
NHBC
(10-year warranty provider) T: 0800 035 6422
E: cssupport@nhbc.co.uk
Utility
Suppliers
British Gas
(Electricity supplier) T: 0800 048 0202
Thames Water
T: 0800 980 8800 (Water supplier)
T: 0800 714 614 (Leak emergency) T: 0800 316 9800 (Supply emergency)
SWITCH2
Hot water and heating billing (Setups, recharge of PAYG Accounts and problems
with recharging your PAYG)
T: 0333 321 2010
E: customerservices@
switch2.co.uk
Emergency
Contacts
Fire, Police & Ambulance T: 999 (emergencies)
T: 101 (non-emergencies)
UK Power Network
(Electricity emergencies/ POWER CUTS)
T: 0800 029 4285
New/Replacing Mailbox
(Please make sure you arrange for this to be delivered to the Concierge Desk and not posted into your letter box)
Abby Williams, Coordinator, Safety Letter Box
T: 01639633525
E: abby@safetyletterbox.com
» 1 replacement key: £11.40
» 2 replacement keys: £18.60 » Replacement lock
(including 2 keys): £19.50
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