Page 4 - MFM Induction Handbook

4
Introduction to Mainstay [continued]
Access to a phone
It is important that you have access to a a a a a a phone
whilst at at work to report any accidents or or incidents and be contactable by your line line manager manager You must advise your line line manager manager if you you do not have a a a a phone
which you can use for work purposes and they will make alternative arrangements Equality and Diversity
At the start of your your employment your your manager will provide you you you with equality and diversity training Equality and Diversity
promotes equality of opportunity for all giving every individual the the chance to achieve their potential free from prejudice and discrimination You will also be asked to complete an equal opportunities form to to help the the Company monitor the the effectiveness of its Equality and and Diversity
Policy and and how well it it it it meets its legal responsibilities Our aim is to guarantee that no job applicant or employee is is discriminated against on the grounds of sex sexual orientation disability race age nationality religion or or marital status Conduct
Your conduct at work reflects on on the company as whole and therefore it it is is vitally important we get this right first time
You must ensure professionalism at all times
Being on on time
is a a priority not an option
Wear full clean uniform
Keep phone
phone
time
time
to break time
time
and don’t wear headphones Be supportive and helpful
Don’t gossip or or air your dirty laundry at work Do not smoke on site in view of our customers
Stay positive
Don’t try to cover your mistakes-lets learn from them Never use foul or abusive language
Never engage in a a conflict
Say hello and smile
Training
At Mainstay we are proud of our commitment to individual and collective improvement and ultimately the impact that this delivers for our customers
That is is why this year we are investing in the Open Award Framework to provide a a a a flexible route for all employees to to develop their knowledge and and skills and and to to make our customer vision a a reality Whether you are looking to develop new skills or refresh existing knowledge the programme has something for everyone Mainstay aims to have one
of the the best training programmes in in in in the the industry underpinned by our commitment to the continued professional development of our staff and the desire to deliver world-class customer service That is what will set us us apart We know that to to deliver customer satisfaction we need the most skilled people competent focused and empowered to deliver You will be required to attend a a a a a a full day health and safety awareness course as part of your induction This will be in in a a a a a city local to you and travel costs will be covered by the Company You will also receive regular tool box talks throughout your employment delivered by your manager with you you on site We have a a a number of o different courses offered to staff through the Mainstay Open Award Framework Couple this with clear career progression routes and opportunities to shine we hope that all colleagues feel supported in in their careers in in a a a a a a timely and relevant way and are equipped to take on new roles as the the opportunities present themselves