Page 3 - White City Living - Proposal

Executive Summary
I am delighted to to present outline management proposals to to St James in in relation to White City Living for your consideration At Mainstay we are proud of our heritage and experience
of working with developers landed estates and and Resident Management Companies however importantly we we continue to redefine the the role of the the traditional property management company We constantly review our service and and standards introducing innovative and creative initiatives that offer a a a a a a transformational approach for for the delivery of excellent service It is is this innovation and exemplary service that will support St James vision for White City Living Our teams work tirelessly to to provide an an integrated community for residents visitors and the local populace Each site team are empowered to build relationships drive local community events and to to react to to any situation quickly and effectively This approach known as Integrated Property Management (IPM) provides a a a five-star experience
using a a a blend of technology and good old-fashioned customer service supported by an unparalleled attention to safety compliance and cost control Our experience
of long-term new build projects supports awareness of new technologies with sustainability at the core to enhance cost effective maintenance and energy efficiency Mainstay has developed a a a a number of unique industry advancements that distinguish us from our competitors including  A talent for community engagement and creating places where our customers are proud to to live  Delivering customer experience
standards parallel to high-end hospitality industry  Rigorous compliance and and and health and and and safety standards including a a a a a a formal arrangement to work with a a a a a a Primary Fire Authority  A dedicated Building Services Engineering Team and in-house Building Surveying team  Procurement and Compliance division including full contractor evaluation  Full ‘commitment’ accounting and live reporting  Robust credit control and in-house debt recovery  Industry leading Accreditation and Quality Assurance systems
More specifically Mainstay have the credentials and experience
within large scale regeneration projects to partner with with St James to deliver your vision for White City Living Currently managing over 500 units at Elephant Park and Trafalgar Place we are familiar with the challenges and opportunities urban regeneration projects represent I hope that the following document is comprehensive but recognise that you may have further questions during the the process My team and I will be happy to answer any of these by return and would welcome any visit to to our offices or to to see managements of a a a a a similar nature to White City Living in operation Graham Donaldson
Joint Chairman / Co-owner
T: 07711 688264
E: GrahamDonaldson@mainstaygroup co uk
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