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BFSI Chronicle, 11 Edition September2022
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transactions such as receiving, transferring funds, mobile number.
regular purchases, bill payments, etc., by giving a
missed call on the number displayed at the merchant  Enter the mobile number.
outlet. The customers would receive an incoming
call to authenticate the transaction by entering their  Confirm the details.
UPI PIN.
 Enter the amount that you want to transfer.
Sound-based Payments: The fourth mode of payment,
is a proximity sound-based payment. Transactions  Enter your UPI PIN and authorize the money
will be made using technology based on sound waves transfer.
to enable contact, enable networking and thus make
contactless payments. With the 123PAY feature, one does not need internet
connectivity to transact online. Further, this service
Using the 123PAY make payments, recharge FAST can be accessed in Various Indian Languages.
Tags for vehicles, and pay utility bills and it also
allows check account balance that is linked with UPI. With the new facility, both smartphone and feature
Apart from that, the new feature will allow to set or phone holders can now easily transact digitally.
change UPI PINs. National Payments Corporation of
India (NPCI) has launched a 24x7 helpline for digital Before starting to make the payment, it is required
payments with an aim to support 123PAY. Users can that the user links his/her bank account with the
visit www.digisaathi.info or call on 14431 and 1800 feature phone.
891 3333 from their phones for their queries on digital
payments and grievances. Further, using his/her debit card, will be required
to set a UPI PIN.
Steps in UPI 123PAY:
Simple steps of UPI 123 PAY through the IVR service: Once the UPI PIN is set, the user can use feature
phone to transact just like a smartphone user.
 Dial the number 08045163666 from the phone.
DigitSaathi:
 Select your preferred language. DigitSaathi is all about further enhancing trust in the
digital payment ecosystem. The RBI launched a 24x7
 Tap on the ‘1’ key on your phone to transfer helpline for digital payments, which has also been set
money. up by the National Payments Corporation of India
(NPCI). The helpline christened ‘DIGISAATHI’
 Select the bank paired with UPI by saying the will assist the callers/users with all their queries on
bank name. digital payments via the website and chatbot (Users
can visit www. Digisaathi.Info or call on 14431 and
 Tap the ‘1’ key to confirm the details. 1800 891 3333 from their phones for their queries on
digital payments and grievances).
 Tap the ‘1’ key to send money by using your

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