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Nadine : I want to change the check-in date from July 25th to July 31st.
Receptionist : Certainly ma’am. Is there [5] ___________?
Nadine : Yes, I also want to change [6] _________ date as well from
August 1st into August 3rd.
Receptionist : I’m sorry, Ma’am. But you can’t change the check-out date
because we are [7] ___________ on August 3rd.
Nadine : Oh, I see. So, what date are [8] ___________?
Receptionist : Hold a moment please, let me check. (a few moment later).
Well ma’am we have room available on August 5th.
Nadine : Okay. I’ll get that.
Receptionist : Sure. Is there anything else ma’am?
Nadine : No, I think that’s al. Oh, [9] _________ thing. Please make
sure I get [10] __________ room area.
Receptionist : Of course, ma’am. We’ve [11] __________ as you want to.
Nadine : Sounds good.
Receptionist : Well, we will have you [12] __________ July 31st and depart
on August 5th.
Nadine : Thank you very much.
Receptionist : My pleasure.

type of room to change available the reservation

Tell fully booked want to one more

arrive on the check-out the non-smoking anything else

Listening Exercise 2: Hotel reservation

Listen the conversation and complete the missing words

Receptionist : Hogwarts Hotel. How can we [1] _________ you?
Guest : Good afternoon. I would like [2] __________ a room for 23rd of
November, please. Is there a room available for that date.
Receptionist : Absolutely. We still have a few rooms [3] __________ on that
date. How long will you [4] __________?
Guest : Only for one night.
Receptionist : Okay. What [5] ___________ room would you like?
Guest : I would like [6] __________ , a bathtub on the bathroom, a mini
freezer, TV, and AC in the room. And if possible, I would like
the one with [7] ___________ in the bathroom.
Receptionist : Would you like your [8] ___________ to be included too?
Guest : How much would that be?
Receptionist : With breakfast, it will be $150 and without breakfast it will be
$170. We also have [9] ___________ ready 24 hours should you
need anything.
Guest : I think I will just go with breakfast [10] _________ .
Receptionist : Absolutely. May I [11] _________ your name for the booking?
Guest : It’s Icha Watson. When is the check in time?