Page 212 - ITIL® Foundation 3.15
P. 212
Availability Management Process
Purpose:
Official – ensure that the level of availability delivered in all IT services meets the agreed availability needs and/or service level targets in a cost-effective and timely manner. Availability management is concerned with meeting both the current and future availability needs of the business.
Unofficial – Plan & manage availability. © Copyright 2014. All Rights Reserved. www.KnowledgeToolWorks.com
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