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The availability management process keeps all collected data, plans, design criteria, and testing schedules in the availability management information system (AMIS).
Availability management informa&on system (AMIS)
Availability management reports
Availability plan
Availability design criteria
Availability tes7ng schedule
Monitor, measure, analyse, report and review service and component availability
Inves7gate all service and component unavailability and ins7gate remedial ac7on
Risk assessment and management
Plan & Design for new or changed services
Implement cost@jus7fiable countermeasures
Review all new and changed services and test all availability and resilience mechanisms
Con7nual review and improvement
“Copyright © AXELOS Limited 2011 Reproduced under license from AXELOS Limited. All rights reserved.
Availability Management Activities
• Produce and Maintain an up-to-date availability plan reflecting the needs of the business
• Assist Impact of Changes on Availability
• Assist in Diagnosis & Resolution of Availability Related Incidents &
Problems
• Proactive cost-justified measures to positively impact availability
• Designing IT services for availability
• Measuring and monitoring the key areas
• Reducing incident frequency and duration
• Balancing Availability and Cost
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Proac&ve ac&vi&es
Reac&ve ac&vi&es
