Page 29 - ITIL® Foundation 3.15

The History of ITIL
In the mid to late 1980's, the CCTA (Central Computer and Telecommunications Agency, a British governmental organization) realized that project management teams throughout the entire government were “re-creating the wheel" for every new
project. Project managers had no codified
practice for managing projects. By
adoption the idea of creating a commonly
available good practice in Systems
Analysis and Design and project
management, they could lessen the waste
being committed across the large
governmental projects.
Upon successful realization of the goal using these standardized methods, the CCTA was then tasked with researching and identifying the best available practices for managing IT infrastructure. By identifying a common standardized approach to commonly occurring activities, the practices of delivering that activity could be rendered repeatable (both in activity and outcome).
After a period of several years, ITIL became recognized as the de-facto standard for IT Service
Management. As IT managers became aware of the service and customer driven approach ITIL became widely accepted and ultimately teh de-facto standard for IT Service Management.
By 2007, the OGC (Office of Govt Commerce of the British Government) was
ready to release the third iteration of ITIL books with completely rewritten text. This version built
upon the information that had been gained in earlier versions. The focus Copyright © 2018. Knowledge ToolWorks. All Rights Reserved.