Page 317 - ITIL® Foundation 3.15

Event Management Process
Purpose:
Official – manage events throughout their lifecycle . This lifecycle of activities t o detect event s, make sense of them and determine the appropriate control action is coordinated by the event management process. Event management is therefore the basis for
operational monitoring and control.
Unofficial – Monitoring and early warning. © Copyright 2014. All Rights Reserved. www.KnowledgeToolWorks.com
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