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Event Management Process Workflow
Informational
No
Significance? Exception Warning
Auto response
Event occurs
Event notification
Event detection
Event logged
First-level event correlation and filtering
Second-level event correlation
Further action required?
Yes
Response selection
Alert
Incident
Incident/ problem/ change
Problem
Change
Human intervention
Request fulfilment
Request action? No
Yes
Review actions
Effective? No
Yes
Close event
End
Incident management
Problem management
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Change management
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