Page 9 - Managers' Guide to ER_Classical

MANAGER GUIDE

EMPLOYEE RELATIONS

• For NCNS:
o The manager will notify their HRBP of the NCNS
o The manager will send NCNS specific termination letter
o The manager will send a copy to HR Verify
• For employees who are unable to return to work after a leave of absence:
o HR will send a letter to the affected employee

COMMUNICATION

EMAIL VS. PHONE CALL

• Email:
o Emails are discoverable...ALWAYS (even deleted from the deleted folder)
o Only facts should be included, stay away from feelings
• Phone Calls:
o Conducted anytime in-depth discussion needed around a situation
o Anytime there is a disagreement with the recommended course of action

CONFIDENTIALITY

• An individual’s employment information is private; therefore, should not be shared or discussed
with others.
• There may be individuals who contact you about an employee, such as a parent, legal guardian,
significant other, relative, etc. – We need to speak with the employee directly
o If the employee is physically unable to talk to us, we may relay required, pertinent
information to an employee’s designated emergency contacts only
o Notify Human Resources if someone other than the employee is requesting employment
information and so HR can take over communications

GESMN Internal Use Page | 9