Page 52 - Full Solutions 2nd Pre-Intermediate Student Book_Neat

Describe the picture betow. Then ask and answer the & !@[f@lfl Complete the first column of the chart with
questions in pairs. the items betow.
1 What do you think the customer is saying?
a ilVS a jmcket a tel*vision
2 What do you think the assistant is saying?
3 Have you ever taken anything back to a shop? Why?
The zip / A button has come off.
m $i2':.}:t' Read and listen to the dialogue. Answer
the questions. There's a hole in it.
It's scratched. / lt sticks. / lt iumps.
1 Why is Kylie complaining?
2 ls her complaint successful? The picture/sound isn't right.
The screen is scratched.

ffifiqffi Work in pairs. Practise reading the diatogue in
exercise 2, changing the words in blue. Use different items
and problems from the chart in exercise 4.
B .t$b-?.i?,3. Listen to two customers complaining. Complete
the chart.

ifi}i'.21j,At Complete the sentences (1-5) with the words
below. Then listen to the dialogues again and check your
answers.

haek enough exrhange speah receipt refunds
1 I want to it.
2 I haven't got the
3 Can I to the manager, please?
4 lwant my money-.
-
5 We don't give .
5 That's not good
-
Assistant Can I help you? -
Kylie Yes. There's a problem with this top. UsefuI phrases and expressions for conversation can
Assistant Oh, OK. When did you buy it? be found in the Functions Bank at the back of the
Kylie Last weekend. Workbook.
Assistant And what's wrong with it?
Kytie The zip has come off. I Read the speaking strategy. Then work in pairs and prepare
Assistant Oh dear!
a dialogue following the instructions below.
Kytie I've only worn it once!
Student A: You are a shop assistant.
Assistant Hmm. I see.
Student B: You are a customer making a complaint.
. What has the customer bought?
. When did they buy it?
. What is wrong with it?
. Outcome: refund/exchan ge/repair?
I ffi Act out your dialogue to the class.
t{t.li1:?E:,H.*QrlU*Cl*nei*. Listen and repeat four of Kylie's
sentences from the dialogue. Try to copy the intonation.

u
50i Unit 5 Shopping