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Creative Insight Writ Large             137

               For example, James Hillier, the inventor of the electron microscope, worked
            on the device between 1937 and 1945, almost eight years. However, progress
            was not smooth during that period. In his autobiographical account, Hillier
            pinpoints three insight-like breakthroughs.  The first came about because the
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            prototype microscope did not at first provide a sharp enough focus to make
            the instrument useful. In the inventor’s own words:

               We  began  to  realize  that  the  [trouble  with  the  focus]  was  due  to  the
                 relative coarseness of the grain structure of the iron and, frequently, to
               nonmagnetic  inclusions  in  the  iron,  probably  close  to  the  lens  open-
               ing. We then went through the exercise of searching for better iron and
               better annealing processes. This led only to frustration. Then came the
               “eureka.” Late one night, my subconscious suddenly made me aware of
               what immediately became obvious: If crystal structure and impurities
               were responsible for the distortions of the lens field, why not deliberately
               introduce a controllable distortion that could be adjusted to counteract
               the existing distortion? … within eighteen hours from the time the idea
               germinated, we were getting consistent results that were better than the
               average for the days before by a factor of 10.…

               The impasse was unwarranted because once the crucial idea – let the user
            adjust the focus each time he uses the instrument – had come to mind, its imple-
            mentation posed no serious obstacles, although fine-tuning continued for some
            time. Why was Hillier operating in the wrong solution space to begin with?
            When a device is not working properly, the natural tendency is to improve it by
            removing the cause of the problem. It is likely that he had encountered the idea
            remove the cause of the problem more often than the idea let the problem persist
            and adjust to it while using the device. In this case, searching the original space for
            better, that is, magnetically more uniform, iron did not work, and the solution
            was instead to live with the problem. That is, to accept that imperfections in the
            iron would continue to interfere with the focus and give the user a tool for adapt-
            ing to the problem in the course of using the device, a nonstandard approach
            to fixing an unsatisfactory device. It is difficult to know with any certainty how
            the moment of insight came about, but there was obviously negative feedback
            produced by the persistent lack of success in replacing the iron (“This led only to
            frustration.”). It is plausible that the feedback eventually suppressed the remove
            the cause strategy to the point where other ideas could come to mind.
               The invention of the telephone provides a second example of an expert
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            searching the wrong possibility space.  Edison and Alexander Graham Bell
            are  generally  credited  with  bringing  out  the  first  workable  telephones.  In
            Germany, someone else worked on the problem before them: Philipp Reis,
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