Page 20 - ASUTIL 2023

INSIDER
Remer Antelo, CEO of Distribuidora Aromas
and operator of Duty Fly Duty Free in Bolivia.
in the best shopping malls in the city and
the other three well located in the best
commercial areas.
“This has allowed our company to
become the leader of the luxury perfumes
and cosmetics category in the country,”
notes Antelo.
A leader in e-commerce
As well as traditional retail, the
market was beginning to demand changes designed for prestigious brands. We wanted Aromas group has also expanded into
as the country’s economic situation to be the pioneers of a new style of retailing e-commerce.
improved – along with our partners we in Bolivia and we built new stores with the “Our company has been the pioneer
decided that the conditions were right correct merchandising opportunities and of e-commerce retailing in Bolivia with the
to begin the distribution of new and specially designed furniture to project the first virtual perfume store in the country.
prestigious brands that were not arriving in right image for each brand.” Our ‘Perfumeria First’ brand is one of the
the country,” explained Antelo. The introduction some eight years sector leaders and an important reference
“We saw that there were clear ago of the first shopping malls in Santa point in high-end perfumery e-commerce in
opportunities for international brands such Cruz –centers built to the very highest Latin America,” says Antelo.
as Christian Dior, Carolina Herrera, Yves international standards, says Antelo The company marketing team is now
Saint Laurent, Cartier, etc., to name just a -- contributed to the consolidation of high- completing a new e-commerce project for
few. We took the decision to import new end perfumes and fragrances in the market Duty Fly, using Aromas’ experience with
brands and sell them in a different way. as well as a general increase in the standard “Perfumeria First.”
“The objective was to take the high- of retail of all categories. “We are planning to launch this for
end brands out of traditional distribution The company currently operates six travelers to our airports very shortly,”
and sell them in new stores specially retail points in Santa Cruz, three located Antelo comments.
Traffic figures
The Aromas group’s expansion into
duty free retail comes just as the region’s
airports are recovering from the pandemic
and could promise some significant growth
prospects, says Antelo.
Passenger traffic is around 1.5 million
travelers in Santa Cruz/ Viru Viru and
600,000 at La Paz / El Alto. But as both
airports recover from the COVID-19
pandemic and reach 2019 traffic levels,
Antelo feels there might be room for
further growth, especially at Viru Viru.
“The hubs at Panama and Lima in
Peru are operating at very close to the
maximum of their operational possibilities.
There is no reason that prevents Viru Viru
being an alternative for some airlines.
Costs at Sant Cruz are considerably lower
than competing hubs and this will be of
interest to some airlines.”
ASUTIL Special Issue June 2023 20
Special Issue Special Issue Special Issue
Special Issue IAADFS TFWA Virtual Special Issue
TFWA Summit of the World Exhibition Summit of the October/November 2020
October/November
World Exhibition Americas October 2021 Americas 2020
October 2022 April 2022 April 2021
North American airport modernizations place focus INSIDE INSIDER Is recovery ahead as travel markets begin to open? INSIDE INSIDER U.S. recovery could be on the horizon, INSIDE INSIDER Pivoting to virtual in 2020 INSIDE INSIDER
but contradictions abound
on optimizing concessions Travel rebound in North America bodes well for INSIDE INSIDER Travel Markets Insider is News & Numbers
Travel Retail recovery When borders closed and very pleased to be publishing IATA, ACI,
this special magazine to coincide
DFWC: Route to Recovery
travel ground to a halt in 2020, I
There is no denying that doubt anyone, anywhere, could with the pioneering Virtual Travel North America
travel is beginning to show real have fathomed the profound Retail Expo conceived, organized NY LaGuardia
and executed by the Moodie
recovery, especially in North impact the pandemic would have Global Ports Holding rushes to Davitt Report in coordination Canada
America. on our industries and our lives. transform Nassau into a home port with Singapore-based FILTR.
It is only recently, some 20
Canada has conditionally
The organizers expect
Harper Dennis Hobbes Executive opened its land borders and Ultrafemme celebrated its 45th months since we first heard the International Shoppes celebrates 70 6,000+ registrants and an
years.
Director Simon Black and Senior as of April 1 eased pre-entry anniversary at the end of the year by unbelievable news that countries
Managing Director Nadine Heubel creating an Atelier Du Parfum in the were shutting their borders, that impressive 124 exhibitors when
target North America COVID tests, which begins group’s flagship store. the event commences on Oct. 12.
“the road to recovery” for the major travel markets like the The virtual event will hold
country’s beleaguered border United States, Canada, and parts a broad selection of interactive
stores, says the Frontier Duty of Latin America are opening for and engaging sessions throughout ARI’s Jackie McDonagh
Free Association. This will bring non-essential visitors, bringing the live 5-day Virtual Expo, “Treat every customer
welcome traffic to suffering hope that recovery may be on the like gold”
airports as well. way. where its virtual Symposium
The U.S. Centers for At a webinar hosted by Hall and Workshop Rooms will CARIBBEAN/CRUISE
Disease Control and Prevention the International Association of Rouge Duty Free enters St. Croix with host industry dialogue around the L’Oréal Travel Retail Americas unveiled its unique traveler-centric concept, the
luxury store
Beauty Hub – New York, located inside The Bowery Bay Shops retail area in
finally dropped its cruise travel Airport and Duty Free Stores In a vibrant and colorful promotion, Chinese dancers perform the Dragon Dance in front of the Penha store in Curaçao, as theme ‘Road to Recovery.’ LaGuardia Airport’s stunning new Arrivals & Departures Hall in Terminal B.
The many webinars, filmed
Rouge Duty Free opens the first Creed advisory, a measure that had WTDC, a pioneer in Logistics for 45 earlier this month, all the This stunning view of the famed Croisette in Cannes was taken during the last the duty free retailer teamed up with Essence Corp and Shiseido to celebrate Chinese New Year. See full story on page 32.
boutique in the Caribbean been vigorously lobbied for by Stunning views and promising opportunities await concessionaires and partners at speakers reiterated there is huge TFWA World Exhibition in 2019. Photo by Michael Pasternak. As of the end of March, takes a deep look at global and operators and suppliers webcasts will fe
years, is a company with a conscience.
The famed Jeppesen Terminal at Denver International Airport, site of one of the most ambitious development plans in the the industry for months. Southern California’s Ontario International Airport, the fastest-growing airport in the pent-up demand for travel as It’s a Silver Anniversary for Tania and more than 133 million people regional travel
people locked down for more than
International travel is back
United States. TMI speaks with Concessions Planning International, which is advising DEN as it creates and implements a in play. The UNWTO reported United States. ONT Chief Commercial Officer Dan Cappell speaks with TMI about a year crave new experiences. Happy Silver Anniversary to just finished meeting in Miami at Robert Bassan’s Tairo Intern
concessions program that is a benchmark in North American airports. See story on page 26. that the 18 million more visitors what lies ahead. Story on page 22. And shopping seems to be part of Robert and Tania Bassan of Tairo the Seatrade Global event, which United States -- had received at the efforts being taken on behalf mounting colorful
recorded worldwide in the first the experience they are craving, International, who have built last year had also been cancelled least one dose of the coronavirus of the industry by the associations and investing in innovations for the channel. at how supplier companies are destination’s high net worth Island Jewell
Grand Cayman
With U.S. airports like New TMI also speaks with Susan recovery in Latin America. month of this year equals the as those travel retailers who are their family-owned distribution due to travel restrictions. While vaccine, and President Joe from the region – IAADFS, FDFA increasing efficiencies as they The Exhibition itself is incorpora
York’s LaGuardia and Newark Gray, of Concessions Planning business confidence in the travel total increase for the whole of eventually hamper travel. And the milestones to celebrate. Happy open report higher spend levels company into one of the most attendance was much lower than Biden announced that 90% of and ASUTIL --presented at a
Another sign of renewed
pandemic is still active in many
45th Anniversary to Ultrafemme
SeaTrade Cruise Virtual
Liberty Airport undergoing
In a far-reaching interview,
massive modernizations, and Denver International Airport. retail channel is the swell of new Fantasy Fragrances, LLC rolls out the 2021. And North America and countries, with no guarantee that and to WTDC. See full stories Aer Rianta International welcomes positives. Travel Markets and Mexican duty free markets. abounded – excitement an
International, about its work with
Duty Free World Council webinar
adults will be eligible to get a
than normally seen.
But it is not all digital –
respected entities in the Caribbean in the past—and health protocols
on how these pioneering
a new variant will not arise. But
Europe are leading the strong
And there are some
visitors (buyers and other retail
Marcelo Montico, CEO of
CPI is helping DEN create a
weeks. This is promising news
fragrance launches, complete
Cruising is facing its own
air traffic predictions growing
anticipation ran high. Cruise
companies have flourished for
travel and travel retail industries
start of tourism. OAG recently
management) from all over the
underway in Latin America, as
Brazil & Argentina, Paraguay,
new Frida Kahlo-inspired fragrance
The two reminisce over the past
doubles down on travel retail worldwide
at this moment, the prospects for
for the resumption of consumer
with exciting HPPs at the
Latin American border operator
impasse – the CDC refuses to
concessions program designed to
stronger, this issue of Travel
the traditionally resilient region
world will be able to view videos,
Insider is delighted and much
in the Americas
25 years with TMI, revealing how
lines—which were totally shut
reported that unadjusted flight
Border shops
are preparing for the return of real
recovery are looking better than
more than four decades in this
back air travelers to Canada with
speed up its opening of U.S.
be a “benchmark for decades to
confidence and travel in this
Neutral by Luryx, about how
Markets Insider looks at how
Point of Sale. We are delighted
(shown) and St. Maarten.
at New York’s LaGuardia Airport,
UK was over 700% up on what
of their extended family.
chat with exhibitors in real time.
airport concessions can better come.” Although travel retail still to cover several of the new booking data to/from USA and at any time in the past two years. issue. Happy 25th Anniversary innovative new promotions. honored to be spotlighting two their customers have become part down for so long – are expecting market. But rising number
a strong recovery (with many
major milestone celebrations
opens a number of new stores
On a personal note, Travel
future.
Beauty:
serve the traveling public – and
in the industry in the Americas.
bypassing U.S. ports with new
opportunities for retail).
products here.
In more positives, growing
which unveiled the stunning new
It is sure to be a very different
it was at this time last year. This
Essence Corp stays connected
to Tito’s Handmade Vodka and
Markets Insider is celebrating its
along the border.
As part of our broad-based
We can expect nothing less
COVID-19 and its variants
faces many challenges, Duty
provide more income to the
powerhouse Rouge Duty Free,
International Shoppes – one of
options. We investigate this
On the Supply Side, TMI’s
25th anniversary in 2022. We sent Tairo International.
experience than what we are
Accessories
strong showing is led by the big
Arrivals & Departures Hall at
This crisis may still be
are causing new restrictions
for the rest of travel retail. See
Michael Pasternak speaks at
Free Americas, for one, appears
another Caribbean retailer, has
development and talk about what
Confectionery
the very first duty free shops
airport.
spirits coverage, TMI also takes
And Happy Anniversary
TMI speaks with Simon
American, with British Airways
fax – in April 1997 following the
2020 has been a new experience
seven gates of the new Western
doing all that it can to be ready
resurgence in travel bans and
of the crisis in relatively strong
serving the Americas market
Black, Executive Director of to have come through the worst an in-depth look at the future of 3 U.S. airlines: United, Delta and out our first issue – a one page to my fellow trade publications in a New York airport – is bucked the tide, expanding you all soon – either virtually in South America, including a preparations these ports mus
gin consumption in the Americas
to prepare for embarkations.
celebrating its 70th anniversary
Concourse. The construction at
when the world opens up again.
at the Moodie Davitt Virtual
on their milestones: 25 years
IAADFS show in Orlando that
coming in at #4.
rather than retreating during the
for all of us.
Europe’s leading travel retail and condition. DFA CEO Jerome Falic travel retail channel, prepared And Air Canada has more year. We are immensely grateful for TRBusiness and 20 years this year. This accomplishment shutdowns. And Essence Corp. TR Expo or on the Croisette in national lockdowns. Even in the Clearly, changes in travel will
airport concessions consultancy, credits the company’s spread of specially for us by spirits expert than 10 times the bookings it had for all the support we have for The Moodie Davitt Report. is even more momentous when talks about how opening new duty Cannes. U.S., the head of the Centers for impact travel retail post-COVID who alon
Harper Dennis Hobbs, about geographic locations and variety Joe Bates. last year. received from the industry over Congratulations to us all! Harding Retail launches Somrus you realize the company is a free doors on the Brazilian border The Moodie Davitt Virtual TR Expo Disease Control and Prevention and TMI invited some key expert
his plans for expansion into the of operating models for the We hope you all enjoy all Joe Bates reports on the gin The industry – and the world the past quarter century, as we into the cruise channel with striking partnership between two families has helped them weather the returns for second year with many is issuing dire warnings tha
enhancements.
North America market. HDH’s success. this and more, Inside Insider, business in the Americas travel —still face many challenges, dedicated ourselves to providing Stay well, onboard activations. Shown here: that has endured, and prospered, slowdown. Stay well, country could face a 4th wave of future trends, the watch sector, the confirm
partners who have made this
travel retail.
a huge vote of confidence in the
Somrus on Carnival Breeze.
show to take place in Miami
growing importance of wellness
recent hire of former Heinemann TMI also focuses on more and look forward to seeing you however. The Russian invasion the information critical to doing Lois Pasternak, down through three generations. While some of us are getting Lois Pasternak, with digital innovations last April was an early victim of future. issue possible. Stay we
retail market.
infections if it rushes to open too
Americas CEO Nadine Heubel new store openings in the in Cannes at the TFWA World of Ukraine has resulted in many business in this part of the world. Editor/Publisher Congratulations to the ready to go to Cannes for one Editor/Publisher Plus Products-People-Places quickly. travel and how to fix broken brand All this and more, Inside Insi
shows how serious they are about Caribbean, including the debut Exhibition & Conference. Plus Products-People-Places uncertainties, in addition to There are several other Plus Products-People-Places Greenbaum and Halpern families of the first physical industry The Insider View Against this backdrop, this ambassador programs. Plus Prod
ramping up their operations in the of the first Creed boutique in the Lois Pasternak The Insider View the human tragedy, and could incredibly impressive industry The Insider View and best wishes for the next 70! gatherings, the cruise sector has issue of Travel Markets Insider Despite the crisis, some Lois Pasternak, The Insider View
region. islands, and analyzes the fledging Editor/Publisher 1 October 2021 1 April 2021 The Virtual Summit of the Americas Issue We are pleased to present Plus Products-People-Places
Editor/Publisher
1 October 2022 1 April 2022 Summit of the Americas highlights from that event’s Companies. One of the leading Lois Pasternak, Editor/Publisher The Ins
Special Issue Special Issue
Special Issue Special Issue World Exhibition/ SUMMIT Special Issue
TFWA
LATIN
TFWA
OF THE
April 2020 AMERICA October/November AMERICAS World Exhibition/
FDFA
August
FDFA
March
2019
October/November
2019
2019
2018
Global health pandemic halts travel worldwide INSIDE INSIDER Latin America recovery continues to stall but some signs Travel Retail turns to Luxury to combat INSIDE INSIDER Travel Retail expands its vision INSIDE INSIDER Political pressures temper business INSIDE INSIDER
regional and global challenges
prospects in the Americas
TMI speaks with some of the leading
COVID-19 NEWS of improvement ahead year as we gathered the news for NEWS travel retailers and influencers in the of prospects for travel related News Numbers
Travel bans, FAA rules, OAG,
NPD Travel Retail tracks LCC airlines
Americas to discover what they see
UNWTO; US NTTO, IATA
ForwardKeys, ACI,
The roller coaster cycle
in Americas
ahead for the industry in 2019.
One clear trend emerged this
Government relief act,
Welcome to the second digital
Impact in Asia
businesses in the Americas is
our Cannes magazine – companies
Travel Markets Insider magazine.
CANADA
facing a bumpy ride, as political
Record arrivals, FDFA; Niagara Duty
In our first issue, published last in nearly every product category Free; Peace Bridge DF; ARI-NA; Gregg Paradies, President & and economic tensions in the DFWC releases major Economic
summer, TMI focused primarily
are enhancing the image – and
Strong & Free
region’s biggest economies are in
turmoil.
on news and developments taking
quality – of their merchandise to
Impact Study on the DF & TR
Brazil’s presidential election
place throughout Latin America.
appeal to the traveling consumer.
industry in the Americas
Beset with the fallout from
We have now expanded coverage
scheduled for Oct. 7 turned dire
CiR: impact of Sino-U.S.
Jair Bolsonaro was struck down by
NORTH AMERICA to include the Caribbean, which is trade wars, impending Brexit, Queenston Lewiston Duty Free CEO, Paradies Lagardère last month when far-right candidate Trade War
generally reporting strong tourism
Baja turns 30
currency failures and political
a near-fatal stabbing (the leading
growth and exciting opportunities
Ethos Farm America
and economic unrest, many top
Furla’s year in retail
Changes in airport coffee retail
candidate, former president Lula
for travel retail operators.
Jewelry for younger travelers
companies in travel retail are
CANADA
The outlook for South
de Silva, is in jail and banned from
finding that creating a very special
running). Voters are polarized
America, unfortunately, is a
product and offering it through a
Sign of the times: Like airports throughout the U.S. and worldwide, a very quiet Miami International Airport reflects the CARIBBEAN/CRUISE stalling recovery although hints very special experience, can tempt Bvlgari is enhancing its luxury image at airports and downtown travel retail renovations pave way for more spirits Traditional product catego
Sao Paulo Mayor Fernando
MSC in Miami, Heinemann, SeaWalk
of improvement have been taking
Haddad, but as many as 20% of
consumers to make that purchase.
place over the last few weeks. A
CRUISE & CARIBBEAN
Bvlgari, for example, is
voters may refuse to cast ballots
DFNI Conference, MSC, Caymans
drastic drop in domestic and international passenger travel related to COVID-19 and has temporarily closed certain
report issued by the International
No. 1 at JFK Terminal 1 with International Shoppes. See page 88.
rejuvenating its image with a new
in protest, even though voting is
concourses. Full coverage of the impact of the coronavirus begins on page 6.
Monetary Fund in late July
innovative travel retail venues created by Starboard Cruise Services and its partners
airport renovation: Island Jewellers,
& South America, Dufry
mandatory in Brazil.
luxury thrust from its jewelry to
to enhance the booming cruise shopping experience. In an exclusive interview
In Argentina, where the peso
Markets Insider magazine that Coronavirus.” Just three months do not receive government aid. Four MSC cruise ships in PortMiami forecasts that economic activity in its perfumes, and travel retail has environments, as shown in this major Pasticceria Sweet Shop concept for its Omnia Churchill’s Cigars, Tortuga Rum, out strongest as we put this
Jacques Scott DF; Grand DF
This is an issue of Travel
Latin America and the Caribbean
The one trend that has stood
perfumes at UltraFemme in Mexico this summer. See full story on page 58.
become a very important channel
Although the situation
remains sluggish, but it does see
upgrades; Bahamas relief
leading the way. Story begins on page 34.
into 2020, air travel has fallen
you need to go in that direction. The
Completely new to the
against the dollar so far this year,
is changing daily, key
along the way. Montblanc, whose
to such a degree that the Ottawa
I never envisioned we would be
channel – with the potential to
demand is there,” he notes.
annual magazine together is that
improvement for 2020. IMF’s
intervention from the International
Executive Director Barbara Barrett
ever before.
luxury portfolio crosses three
American whiskey.
writing.
LATAM
government this week announced
organizations are trying to assess
Monetary Fund (IMF) has provided
research agency has examined
a standstill until after the elections,
Suppliers, too, are expanding
And then we have Edrington,
The spread of this horrific
“The market may be down
certain hemp and CBD products
along with industry commentary,
beyond the traditional boundaries
as a key component of its global
the Canadian airports that pay it
virus across the globe has that it is waiving lease rents for all what lies ahead and how the country by country assessment, Bacardi Global Travel Retail created the largest brand activation for Patrón since the brand joined the Bacardi portfolio product categories, sees travel retail which has just ceased distribution but there is still a pla
travel-related industries will
of duty free and travel retail as they
Free Dynamics is aiming to make
begins on page 6.
prepared a striking report for TMI
government of Mauricio Macri
unrest and Argentina’s economic
are now legal throughout the U.S.
been particularly hard on the rent from March to December. cope. Whatever the future holds, LATAM Colon 2000 On the positive side for travel at Cancun International Airport. Full story on page 38. presence. Beauty brand Shiseido of some very lucrative contracts with the right products and the prepare for the future. a big impact at the S
Colon 2000 Cruise Port
entire travel-related industry. The entire world is going we must work together as much IMF Report retail, the first five border stores is outperforming the market in its in order to focus on growing its beautiful quality and service that Both operators and suppliers are Americas by showcasing several Summit by none other than Nick Rob
COVID-19 has ground through serious turmoil with as possible and reimagine what in Brazil have begun to open; 2018, and is strongly enhancing its prepared by NPD Travel Retail activations at the Point of Sale from category by focusing on its luxury own wholly-owned super-premium goes with it,” Bvlgari’s Charles developing new parameters
international and domestic an unprecedented health crisis. the new reality will look like SUPPLY SIDE air traffic in the region is strong reputation as the luxury destination (formerly Counter Intelligence top beauty brands. skincare and makeup concepts, and brands, led by The Macallan. Bonnel tells TMI, a theme echoed some retailers ar
early next year. In another silver
CEO of Starboard Cruise
on some $200 billion worth of
The “new” Coty
travel to a halt, decimated air
Nearly every island nation in the
Givenchy has embraced its unique
once global air travel is able to
Edrington is even opening beautiful
by other suppliers throughout all
We believe that our readers
in the Caribbean. TMI’s special
Beauty
channels within the industry, such as
profile toys, to shoes and outdoor
(although duty free airport sales
traffic, closed borders, wiped out Caribbean, desperate to control resume. To that end, TMI has tried Spirits Confectionery are not yet keeping pace), and coverage includes an exclusive Insider, which tracks behavioral will find the information in “Born Couture” heritage as the boutiques for The Macallan in of our interviews. Heinemann’
imports on top of tariffs imposed
Retail) for Travel Markets
pioneers.
lining, Argentina’s currency crisis is Services, tells why she expects
Forbidden Givenchy
CBD comes to TR
All of these innovations
Badgley Mischka, more
the spread of the disease, has
guiding principal for its flourishing
economies and self-quarantined
Along with the trend
select airports as an important step
foray into cruise shops, or Paradies
to its airport shops.
purchase decisions among
interview with Nicholas Steele,
Chinese products. The tariff is
this issue as timely, relevant
brands almost in a “franchise”
new investments continue such as
the way.
millions of people worldwide—
stopped all tourism and incoming
to present a timely and accurate
Lagardére’s expansion into the
beauty story.
Grenada’s Minister of Health,
format, providing services beyond
due to increase to 25% by year’s
to greater luxury, suppliers
life into the traditional product
What else is ahead? In a first
Argentinians, Brazilians, Mexicans and critical to your business as
Argentina’s ShopGallery opening
TMI also features a revealing
in its luxury evolution.
picture of what is taking place
arrivals, imposed curfews and
not to mention the unimaginable
and operators are fighting the
Spirits brands, tapping into
interview with Furla Americas
always, and look forward to your
the first Gap store in the country
of its kind report for this region,
airport food & beverage/restaurant
end, and China vows retaliation
and Americans, which are
mix in travel retail, as well as
New brands are also entering
Social Security & International
just supplying product.
today, as well as what had taken
suffering and loss of life.
closed borders. Cargo flights —
Along the same lines, several
France’s Giraud family (which
free average.
an announcement of tariffs on $60
opportunities that exist for further
of this COVID-19 nightmare, the lifeblood of the world right place up until the outbreak of at Aeroparque this month, and Business, who discusses the benchmarked against a global duty feedback. I would also like to extend the trend for super-premium the field. Three generations of challenging environment with a Glenfiddich Grand Cru s
fast-growing regional retailer Top
beverages, have been especially
jewelry and watch brands in travel
released a detailed analysis of the
Summit of the Americas. With
Up until the insidious spread
completely new areas.
deep dive into consumer research,
The Americas, Heinemann
From the Supply Side,
duty free and travel retail industry
retail are going after Millennial
travel numbers still reaching
analyzing category insights and
Roberto Graziani, Executive
brands that have never before been
now, do continue. Yet before
active in enhancing their brand
a special thank you to all the
Brands International buying out the
the global health threat, laying
billion worth of U.S. goods.
includes Philippe who heads up
development, including for travel
former owners of Neutral. See full
In a direct impact on travel,
and Asia travelers with Luxe for
the groundwork for what will be
coronavirus, the Caribbean had
retail. We also feature an interview
companies who have supported this
it had been business as usual,
throughout the Americas, several
electronics and travel accessories
record levels throughout the
image. William Grant & Sons’ new
Vice Chairman of 3Sixty Duty
data-mining shopping behavior
in the channel. These range from
Miami-based company Actium) are
afterwards.
Mexico’s new administration under
albeit with regional and local
issue and shared their news with us!
been forecasting record recovery
highlights of which are featured in
Less.
with Little Switzerland, one of the
continue to grow, as we learn
Glenfiddich Grand Cru is the most
using their heritage as coopers and
Free & More (formerly DFASS),
classic names like Cole Haan,
world, the market is certainly
coverage inside.
as they strive to know their
this issue of Travel Markets Insider.
challenges. Nevertheless, the
and tourism.
Looking forward to seeing you all
We would like to give a
All this and more, as the
Andres Manuel Lopez Obrador,
from exclusive interviews with
cellar masters in Cognac to create a
luxurious variant the company has
customers, get more shoppers into
most important luxury retailers in
The Caribbean, on the other
in speaking with TMI about the
Nautica and Adidas from new to the there for the taking.
Cruise lines may be one of
What impact will the
threatening to stop construction of
airports
next month in Toronto, Inside
most of the world was strong, in
all of our media partners who
of the basket.
a very clever travel retail exclusive
Hansen, and with LAS Worldwide’s
into omni-channel for its inflight
its footprint in the region with
Malt Whisky (see page 72).
All this and more, as the
instore by a ground-breaking
first half of 2019, spurred by a 24%
continued to invest with us in
Insider.
as some ships became epicenters
the $13 billion new Mexico City
travel retail business throughout the most seriously hit channels, very heart-felt thank you to Unode50 jewelry set to open in U.S. hand, reports robust growth in the the Caribbean, which is expanding Go Travel’s David Lomas and Les soon in Cannes. produced and will be supported super-premium new luxury French their stores and incre
some cases quite robust.
U.S. and China have on travel
Retailers in all facets of
increase from the U.S. market and
TMI discusses all these trends
several new branded boutiques for
Read all about it, Inside
sensorial engagement, says the
scarf from Couture by Raja, whose
Juan Carlos Alexander.
business, says 3Sixty will eventually
this issue.
of disease and most have stopped
Airport.
Our Canadian report on
retail? Through our continuing
Insider.
expand omni-channel to their
record-breaking cruise passenger
design is so original it is patented.
And keeping travel retail
Monica Ariaudo, Owner,
Breitling and TAG Heuer, among
Insider.
Plus Products-People-Places
Business in Brazil is nearly at
series of studies with CiR, the
The Insider View
company. Brown-Forman has
travel retail are supporting the
Lois Pasternak, Editor/Publisher
Plus Products-People-Places
as the industry again gathers
page 16 is a perfect case in point:
sailing for the foreseeable
ground stores as well, in order to
shopping fresh and exciting,
others.
Estudio Ariaudo
There are also some very intriguing
We wish everyone of our
traffic. Grenada, “the Spice
in Cannes and next month in
introduced a duty free exclusive
The Insider View
trend towards greater luxury by
We are very proud to
future. Servicing the huge debt
Islands,” enjoyed double-digit
Lois Pasternak,
Canadian tourism again turned
stay in contact with their customers.
we feature some of the creative
readers good health. Stay safe.
eco-friendly travel related products
French Malt Whisky
Toronto, Inside Insider.
Lois Pasternak
upgrading stores and installing
Woodford Reserve in Baccarat
in its best year on record in 2019
animations and retail-tainment
include the latest special report
carried by many lines may be an
Editor/Publisher
growth and landmark visitation in
Editor/Publisher
that appeal to the increasingly
“We are in retail now and if
in what I am calling “Before insurmountable challenge if they Lois Pasternak, Editor/Publisher 1 August 2019 LATAM Special Issue crystal that retails for $1,500, a personalized spaces and engaging Lois Pasternak, Editor/Publisher Plus Products-People-Places The Ins
1 April 2020
formerly unheard of price for an
pop-ups to a greater degree than
The Insider View
1997-2017
1997-2017
Special Issue
Special
Special Issue
Special Issue Duty Free Show CONFERENCE World Exhibition/
June 2017
IAADFS
SUMMIT
TFWA
OF THE
ASUTIL
AMERICAS
of the Americas
FDFA
March March/April Issue October/November
2017
2018
2017
Travel Retail digitalizes to compete in the INSIDE INSIDER Uncertainty clouds year ahead in INSIDE INSIDER A nostalgic ASUTIL looks back and ahead as it How much will natural disasters impact INSIDE INSIDER
Travel Retail Americas
wider world
concludes two decades of stand-alone conferences
News
Americas travel retail?
North America
TMI celebrates 20 years!
DFA, DFASS, Fraport USA,
News
Hudson Group, DFW, MIA, SFO,
North America
Travel Markets Insider is
It has been a very
Digitalizing travel retail
-- combining the best of the ATL, NYNJPA, DEN, more celebrating our 20th anniversary and traveler statistics specially somber few weeks in the International Shoppes at JFK T1
Concessions International,
compiled by CiR for this issue of
in business in 2017, a year we
Americas, especially in
e-commerce world with the
Morgan Ventures
TMI (see page 7).
travel retail world-- is a huge
the Caribbean and North
see clouded by uncertainty in the
CiR, which officially became
region.
trend happening right now— as
America. As we write
part of the industry-leading NPD
these words a week prior
More than a dozen key
evidenced by the choice of Kian
Group on January 1 of this year,
Gould, founder and CEO of One on One with ARINA GM industry figures shared their view provides market intelligence, to Cannes, islands in the
AOE, as a guest speaker at this
meaningful insight, clear direction
of the future as part of a special
Caribbean and parts of the
and engaging shopper marketing
United States are in the
year’s inaugural Summit of the
retrospective in this issue. While
activations. We are delighted to
path of the third monster-
they all see a bright future for
Americas, and Adam Cheyer, the
Jackie McDonagh
be working with CiR and look
sized hurricane in a month,
the industry ahead, they agreed
co-founder of Siri, and Shivvy
Jervis, a Futurist and expert on Canada that they cannot predict how Special Report-A perspective forward to bringing our readers while Mexico City has just International Shoppes
more information that can help
been struck by one of its
digital economy, as the keynote
their business.
the current year will pan out,
Best tourism year ever
from the voices of the industry
CiR tracks airlift from India
largest and most destructive
Canada
presenters at the TFWA Asia
This issue of TMI also takes
especially in the U.S. market.
an in depth look at Duty Free
Record Tourism
Pacific Conference in May.
IGL’s marketing coups
earthquakes in decades.
On the surface, numbers
CiR Special Report
In addition to the toll
are extremely promising. At this
Cruise & Caribbean
Americas as it spearheads its
Gould, who has won
Hurricane recovery updates
Now the second largest duty free
which is immense and
numerous industry awards, is Diageo is aiming to engage and educate passengers traveling through Miami SeaTrade year’s Seatrade Cruise Global Grenada has embarked on an ambitious development program for its airport, hotels, News Numbers & Research development across Latin America. on human life and property, Flor de Caña’s stunning, disrupti
event, top industry executives
Disaster strikes and industry
one of the primary people behind
heart-breaking, these natural
Artco Group showcase
operator in Brazil, the company
enthusiastically predicted that
the digital transformation taking
rushes to send aid
has also more than doubled its
International Airport through the stunning Johnnie Walker boutique it opened with
disasters will likely have a
Rouge, Grand DF, Top Brands
a free zone and revitalization of The Carenage harbor in downtown St. George’s, and
North America
more than 25 million people
place at airports around the
operations in Colombia, and
Duty Free Americas late last year. Designed by Miami-based Bloommiami, the
much more. Photo courtesy of Camper & Nicholsons Marinas.
long-lasting and devastating
Canada
opened new shops in Panama,
will cruise this year – and
world, and is ready to expand to
LATAM
FDFA, Queenston-Lewiston DF
1,145sqf. luxury boutique showcases the latest products from the brand, offers gifting
impact on tourism and the
Airport was seen by millions of travelers this summer, in an event organized with
with forward orders for new
Honduras and Salvador, among
travel, we’ll do fine. If the world
International tourists also
CiR, HNA, Airports & Border
airports in the Americas. In this
and personalization opportunities, and provides a full history of the Scotch and how
Spectacular view of iconic landmarks Sugar Loaf and Christ Redeemer in Rio de Janeiro, Brazil, the site of the final
issue, TMI speaks with Gould it is made. See full story on page 104 slight gains, supported by a surging ship builds topping $50 billion shifts to closed borders that would have other destination options SeaTrade prepares to meet in Rio de Janeiro voted in favor of impeachment of speakers, ranging from top other countries. travel retail b
Caribbean
is the major source of revenue
be a problem.”
In another interesting
over the next ten years, this
stand-alone conference for South American Duty Free Association, ASUTIL. Photo courtesy of Rio Tourism Board.
than to visit an unwelcoming U.S.
about the reasons why this trend
for many of the islands in the path
Grenada, Jamaica
From an internal perspective,
is gaining momentum.
development, Argentina welcomes
increasingly important travel
Tourism to Canada just hit a
Canada, and the impact they are
of the storms, some of which are
the advent of low-cost airlines
LATAM
As the travel retail industry
We also speak with
retail market promises great
having on travel retail.
proceedings and thousands came
both travel retail operators and
introduce concepts to engage the
and TMI analyzes how this can
economists from Brazil and
still assessing the damage from the
14-year high, for example.
London Supply, Monalisa,
began an important discussion
Looking ahead, I am sure
Guestlogix’ CEO Mike Abramsky
opportunities for the future.
Montevideo, as well as specialists
earlier impacts.
suppler companies continue to
ShopGallery, Brazil privatization
consumer.
on the impact of the grey market
for the last stand-alone Conference
On the upside, the travel
out to protest against him, reports
impact travel retail in a country
economy. This is the backdrop
If any silver lining can be
From Miami and Dallas to
The Caribbean, too, is
about the new multi-channel Grand Cayman and the Bahamas, against which the industry meets in Torben Andersen bids the celebrating record tourism consolidate, with independent that the always resilient travel of ASUTIL, the South American Bloomberg. A Supreme Court ruling from within the industry. which enjoys a lower perce
Donagaray also reports
distributors looking for ways
e-commerce platform the retail
retail business will find ways
of air travelers than many of its
due the week of May 22 will decide
Orlando this year.
Duty Free Association, host
showing signs of recovery, even as
and in this issue we continue
neighbors. John Gallagher reports.
country Brazil is once again in
to partner and work together
to adapt to whatever the future
that ASUTIL and IAADFS are
whether to suspend the corruption
TMI would like to take
technology pioneer launched in
arrivals in 2016, with growth
operators have created some show
the dialogue with arguments
officials pledge to rebuild and to
Brazil continues to be rocked by
with other companies to better
With this conference, a
February for airlines. The core
stoppers this year, several of which this occasion to wish very
working hard to finalize plans
investigation against him.
delivers. Every prediction sees
turmoil.
above the global average.
scandal. Argentina, especially, is
from both sides of the business.
ensure that all new infrastructure
nostalgic ASUTIL is going
for next year’s Summit of the
special anniversary greetings to
As we go to press, Temer had
compete. Many tell us that tighter
we highlight in these pages.
world tourism only growing, and
On May 17, just as Brazil
Americas a fond farewell
Latin America, after several
of both platforms is all about the
Brown-Forman senior executive
was set to celebrate the news
refused to step down, but media
on the verge of vastly increasing
Americas, researching venues,
“Back to the Future,” using
will be constructed to better
Supplier Features
margins are the new reality.
years of dismal economic
a company that represents the
The hurricane-struck
guest experience, they say.
if we can keep travelers shopping
Jim Perry presents a compelling
air travel opportunities, which
at the center of everything we Caribbean islands are still best of the duty free and travel performance, appears to be facing the year with extreme along the way, we should thrive. Tito’s Handmade Vodka surges in that it might finally be climbing reports say he is on borrowed time agendas, and formats. current industry knowledge
“Keeping the customer
“We have our next meeting in
reassess things it might have
carries a full report in this issue.
out of the worst recession in its
Lancôme opens LA Lip Academy
at best, and many of his reforms
Many industry players are
Tea Forté’s tasting experience
July but should have information
grey market ultimately hurts
recovering, and the improvement
done differently in the past.
struggling to recover, but the cruise retail industry – Essence Corp. is
This issue of TMI touches
which are needed for further
history (see details on page 30),
In other worrisome news,
But overall tourism numbers
sector is playing a major role
celebrating 30 years in business.
have reached record highs, and
is reflected in better travel retail
Today’s global industry is a far
the country got slammed with a
caution, worrying that the industry on all of these topics, including
all numbers now confirm that
the industry, while a major
recovery may be in jeopardy.
to report during the conference,”
do” is also the mantra of Jackie
cry from that of 21 years ago,
Please check out our coverage of
Special Report-
inbound international travel to
McDonagh, the vivacious and
he says.
retailers and suppliers in both
European-based trader candidly
a detailed report on the booming
bombshell allegation that President
“This is a political issue, and it
in bringing back vitally needed
is under siege and undergoing
sales.
when the Association held its first
Business decisions depend
But geopolitical issues
tourism. Read TMI’s extensive
Going Grey, Part 2. Two views
change with issues from pricing to cruise market that offers exciting
the United States, one of the
is very difficult,” ASUTIL Secretary
North and South America are
Michel Temer was involved with
how this family-owned entity has
successful general manager of
explains why the system exists
Aer Rianta’s North America coverage from SeaTrade Global risen above the dollars and cents Patricia Bona & the late Pancho beyond our control can seriously margin restraints. new opportunities for travel retail. Americas and around the world a cover-up and had condoned General Jose Luis Donagaray on accurate information now more conferen
than ever, and Travel Markets
same venue where we meet in
bribery payments made to a former
told TMI. “Nobody knows what
valid option for many brands.
wipe out advantages, particularly
business, who shares her vision
aspect of commerce to become
We also feature the island of
which took place earlier this
Essence Corp. turns 30.
proportion of those travelers into
is decreasing as tourists shy away
Whether one is gleefully
congressional leader.
will happen or how it will impact
Insider is very proud to announce
2017.
Grenada and how it is upgrading
from stricter new visa and security
their stores, as seen by Lancôme’s
month.
in light of the unsettled
a vitally engaged and giving
and philosophy with us in an
celebrating what is called the
As always, TMI has brought
the duty free industry. We in the
Amid cries for Temer’s
that we have partnered with
As the curtain closes on the
innovative Lip Academy at LAX,
Business continues to be mixed
regulations. Travel to Canada, on
member of its many communities.
environment in the United States
“Trump Effect” – a soaring stock
its tourism offer while carefully
Motta at an IAADFS Fun
excellent in-depth interview.
together some of the most
respected research organization
stand-alone ASUTIL Conferences,
Supplier Features
resignation, global markets fear the
industry can only work to do the
important developments taking
Flor de Caña’s stunning volcano
Run/Walk. Essence Corp’s
the other hand, continues to boom.
latest crisis can plunge the country
in the region: Tourism in Canada
best we can for our business.”
While technology has
Kering, Costa del Mar, Cabeau
protecting its distinctive allure.
right now.
market and removal of restrictive
we look forward to the Summit of
Counter Intelligence Retail
Patricia & Jean-Jacques Bona.
In our ongoing partnership with
activation in MIA, and the opening
the Americas and the future of duty
place throughout the Americas.
Read all about it, Inside
back into recession, or at best, put
become “the great disruptor”
to provide our readers with a
is setting records, South America
Carnival Corp. CEO Arnold
Meanwhile, ASUTIL is
most travel retail merchandise is still recovering, and the U.S. is Insider. Plus Products – People-Places Donald probably summed up the regulations; or bemoaning the The government is seeking more More the recovery on hold. expecting a healthy turnout for quarterly overview of key travel free. But first, let’s share one last Counter
have worked closely with the
business partnerships, including
“Trump Slump” blamed for a
feedback.
Temer’s future was cast
drink together in Brazil.
new Beauty Boutique in New York’s
the conference, with attendance
metrics in the Americas.
presents an in-depth look at the
feeling the effects of a stronger
The Insider View
retail.
is still bought at the POS, and
IAADFS for three decades.
precipitous fall in tourism arrivals
industry’s biggest fear: “The only
JFK airport.
up as much as 10% over last year,
in further doubt when a major
We debut the first of these
Lois Pasternak,
influx of travelers from China to
airport retailers continue to
dollar and more restrictive travel
Plus Products-People-Places
Lois Pasternak,
in reaction to travel bans, the fact
thing that stops our industry is
says Donagaray. The Association
reports with an information-
Editor/Publisher
Lois Pasternak
coalition party abandoned his
people’s inability to travel. As
bans, but nevertheless showing
remains that incoming travelers
work hard to upgrade stores and
Lois Pasternak,
The Insider View
The Insider View
Editor/Publisher
has gathered a sterling panel
Editor/Publisher
packed overview of airport
government, the bar association
Editor/Publisher
are nervous.
long as the world stays open to
Special Issue Special Issue Special Issue Special Issue Special Issue
TFWA
TFWA
IAADFS
IAADFS
IAADFS
Duty Free Show World Exhibition/ World Exhibition/ Duty Free Show Duty Free Show
FDFA
of the Americas
FDFA
of the Americas
October/November
of the Americas
April
October/November
2016 2016 2015 March March/April
2015
2012
Will Cuba’s opportunities help Travel Retail INSIDE INSIDER Hints of recovery in Travel Retail Americas INSIDE INSIDER Can travel retail survive today’s aggressive INSIDE INSIDER Record passenger traffic challenged by INSIDE INSIDER Americas Travel Retail emerges from crisis; INSIDE INSIDER
market competition?
margin and currency issues and growing
resumes growth throughout the region
combat a tough year?
NEWS
News
News
News
After nearly two years
News
North America
North America
North America
North America
North America
IAADFS: Changes Ahead
of daunting challenges in the
Denver celebrates 20 years
Canada’s DF operators await final
U.S. Airports: MSP, LGA, DFASS at
competition from internet sales
Dufry, JFK, ATL, Washington’s
DFW, MIA, DFA at IAD
International Shoppes at JFK T8
Strategic Review
Americas travel retail channel,
The travel retail industry is
Unfavorable currency
Reagan and Dulles, LAX & Westfield,
The mood of the Travel
exchange. Corruption in Brazil. Denver Duty Free, Orlando, the industry is seeing hints of HMSHost, AIRMALL, facing some daunting challenges Canada: FDFA turns 30 - arrivals should have travel retail Duty Free City opens luxury store Retail and Duty Free industries in International Shoppes at Boston
on the border
Sea-Tac, more
MIA, Paradies Lagardère,
DFA breaks $100 million mark at
recovery on the horizon.
this year, from currency issues,
Duty Free Partners expands
A new government in Argentina.
the Americas is decidedly upbeat
A look back and ahead with FDFA’s
MIA
“September is the first month
SFO, Hawaii
Record tourism and passenger
as we prepare to gather for the
mergers and consolidation, to
Niagara operators partner in joint
Canada
Falling commodity prices.
Peter Brain and Laurie Karson
when the business in Brazil is
Master ConcessionAir – raises the
marketing campaign
Canada: currency,
region’s most important event of
Record Tourism
bar at the airport
back to growth,” said one major
increasing competition coming
Mosquito-borne diseases. Internet
Peace Bridge Duty Free
the year, the IAADFS Duty Free
marketing, FDFA,
cash registers ringing in record
year in the travel retail business in
competition. It has been a tough Peace Arch, IGL fragrance executive, adding “TRA China accords, from outside the channel. Expansions and renovations at sales across the region. Cruise: Show of the Americas. Caribbean
South America is suffering
FCCA’s Michele Paige talks about
has been through a storm in the
Demonstrating its historical
Instead, eroding margins,
Toronto, Ottawa, Calgary
Le Rouge expands
from dire political and economic
the Americas, with not much relief
past few years, but we are seeing
ADP cutting into air travel to region
currency problems with Europe,
20 years of cruise development
woes, which are impacting travel
in sight.
resiliency, travel retail suppliers
Caribbean
signs that the storm is over.”
intensifying competition between
Caribbean/Cruise
Updates on Puerto Rico, Cuba
retail especially hard in Brazil
Puerto Rico,
and distributors across all product
In South America, Brazil’s
channels, industry consolidation,
Seatrade 2016
The slowdown in Brazil
Importations Guay Ltee,
political crisis has spilled over into
categories are telling Travel
TMI’s Caribbean Duty Free Review
Cuba by sea and by air
Latin America
Blue Water Duty Free
internet sales and U.S. discounts
obviously affected the duty free
and on the Uruguayan border.
Grenada B2B - Rouge Carib
Markets Insider that they have just
“It is a tough market, and
the economy, and hit particularly Cuba president of maritime operations Nelson Torres, left, and Carnival Corp. Hand in Hand for Haiti turns 5 business on its borders, and while LATAM unfortunately we think this may Caribbean top the list of market conditions come off their “best year ever,” Central America prepares for
Le Rouge-Curaçao
tourism influx
hard on travel retail sales on the
it still has a long way to go for full
and reporting significant sales
plaguing the travel retail sector
At the border: Neutral, Mannah
border with Brazil, which are said
Puerto Rico fiscal crisis,
be the new normal for travel retail
Dufry consolidates
recovery, “it seems that the decline
increases, with spirits companies
Cuba opens
in the Americas this year. South
in South America. So we will
to have fallen between 20 – 40%.
has bottomed out” one regional
Brazil airport privatizations
particularly bullish.
America also faces a down
have to get used to doing business
The strength of the U.S.
spirits distributor tells us.
CEO Arnold Donald sign a deal allowing Cuba cruises from the U.S.
South America
Although the huge economic
economic cycle and sporadic
Exchange rate stability is a
International Shoppes has opened an expanded, upgraded and redesigned duty
dollar has driven up the cost Standing from left, Carnival Corp. senior vp of global port development Giora Israel, big factor in halting the decline. in Asuncion, and Shopping China It has been a conviction in under these conditions,” one Innovative animations like this race car video game experience for RL Economic analysis issues like tax
of American-made brands in
Starboard sets sail in fresh new
free store at JFK Terminal 8 highlighted by a 15-foot wide LED display at the
major supplier told TMI.
be finally past, the industry is
Fathom president Tara Russell and Carnival Corp. general counsel Arnaldo Perez.
card purchases, not to mention
direction
overseas markets, and made
storefront and a series of high-end beauty boutiques. See story on p. 16
broken bridges.
One of the most pervasive
tempering its optimism with a
See story on p. 56. Photo Credit: Carnival Corp.
Paraguayan border shop operator
travel to the United States and
complaints voiced by retailers
healthy sense of caution, as it
Fragrances Polo Red at Ezeiza International Airport in September use
On one hand, tourism
International Airport’s new North Terminal, features 8 groundbreaking duty-paid
neighboring Caribbean more
retailtainment and digital tools to recruit customers and build brands. Page 61
stopped falling in the second
Baha Mar brings new era of
to Cuba on March 20-22, the first
and Ocean Drive magazine, the breath-taking store is one of the reasons that
expensive for European and Asian Obama’s historic three-day visit been approved to sail its “social Argentina’s Rouge comes to the Shopping China reports its sales has expanded into Ciudad del Este. the duty free industry that times of René Riedi - The TMI Interview from Canada to the Caribbean internet is having on their business: seen w
impact” Fathom cruise brand
is the threat posed by internet
the business is to outside
quarter of this year when the
economic challenge often result in
In North America, passenger
luxury to The Bahamas
award-winning activations like this traffic-stopping exhibit for Jameson
soaring to record heights, and new
sitting U.S. president to visit Cuba
MIA’s North Terminal just won ARN’s 2012 Best Overall Concessions Program
tourists. Nevertheless, tourist
influences.
Caribbean
between the U.S. and Cuba. Its
arrivals to the U.S. and the islands in nearly 90 years, seems to be inaugural cruise is scheduled for Latin America Brazilian Real stabilized. “We traffic remains at record levels increased grey market or parallel Dufry opens Lima Duty Free marketplace with aggressively the new fragrances, but then tell of TMI, U.S. airports continue T
sales, which are inundating the
and remodeled airports, as well
Irish Whiskey at MIA. Page 32, Inside Insider.
“Customers come in to try
Award for a single terminal. Much of the instore fixtures were done by Artco
Parts of the Caribbean, for
throughout the U.S. and Canada,
saw better progress in sales in all
get to visit Cuba?
sales—especially in the spirits
Group.
were strong. The Caribbean
May 1!
accelerating the thaw between the
to expand and modernize their
Shopping China, Monalisa expand
categories,” said company officials.
priced goods and to-your-door
Penha, Le Rouge
room for bigger and better stores.
and airport development continues
category. TMI is very proud to
Tairo International turns 15
Argentina, Brazil, Monalisa,
welcomed a record 28.7 million
Just not necessarily on traditional
free/ travel retail and do whatever
impact of the UK air passenger
two countries.
And all this happened just
But nearly all of the suppliers and
to be strong, as seen with the major
us they will buy it online,” was
service.
facilities and commercial offer to
present an in-depth examination of
Bijoux Terner: trends & names
visits this past year — turning in
Supplier Features
days after the 2016 Seatrade
travel retail items.
London Supply, Paraguay,
The political turmoil in South
Cancer Awareness campaign
On March 15, the U.S.
it can to remove regulatory and
he says is reflected in the “nice
Peter Brain, president
duty, which is due to increase in
satisfy the retail demand.
the refrain voiced over and over.
investing in their stores like never
Latin America
operators interviewed for TMI’s
the actual prevalence—and impact
renovation and expansion made
Mexico City
Giorgio Armani: Acqua for Life 2012
a 7% rate of growth, much higher Treasury Department announced Cruise Global event took place in Supplier Features America may also be subsiding by International Shoppes at New -- of grey market distribution in Estee Lauder BCA 2016 of Canada’s Frontier Duty The online price is attractive and retail industry is adapting to is a call to
Ever resilient, the travel
But the industry is fighting
now that the more conservative,
Giorgio Armani TRA
than the 4-5% growth officials had
Monalisa, Bridges and Borders.
a further easing of restrictions
Demand leads to new decisions
travel retail industry report one
page 35, along with reports on
featured on our cover, The Shoppes
travelers do not wish to carry
TMI would like to make
Fort Lauderdale, Florida. Once
Free Association, addressed
bring the industry together at the
the industry. We sincerely thank
L’Oréal’s digital transformation
pro-business Michel Temer is
York’s JF Kennedy International
Supplier Features
London Supply, Panama, more
of Ocean Drive in MIA’s North
any extra purchases these days,
special mention of some
brought on by the 54-year-old
originally predicted.
airport, onboard the cruise ship, in
again, Cuba was a main topic of
the “aggressive price-based
Hendrick’s, an “unusual” gin
how Central America is preparing
Duty Free Show of the Americas,
accommodate the changing
officially president of Brazil,
all the many suppliers, distributors
Airport. In this issue of Travel
Giorgio Armani Cosmetics,
of the most difficult business
3 Generations of Essence Corp.
especially as more airlines are
marketplace, providing value and
competition in the U.S.” most
important milestones in the
Terminal; along with International
as we are today.
discussion.
While retailers tell TMI that
for a huge influx of tourism, big
economic embargo against Cuba,
the islands and on the borders.
Lancôme appeals to Millenials
which also helps normalize
Markets Insider, we cover all of
RL Polo Red, Parlux, Kering takes aim
environments in several years.
and agents throughout the world
industry. Congratulations to
developments in Cuba and Puerto
Store & Product Design:
the added traffic has not translated
Shoppes’ virtual stores at BOS, and
Supplier Features
making it easier for individual
TMI had the opportunity to
This issue of TMI reports
Suppliers and operators
America’s reputation as
eloquently:
at Americas, Safilo, worldclassbrands
these developments.
charging luggage fees, they say.
who participated in this ground-
economic conditions. And while
entertainment at the point of sale
Artco, Ultima Design, Reisigl
“…As niche retailers with a
TMI also takes a close look
The United States and the
and MIA –which helped drive its
airport and border stores are
from all channels, including
a major activity among Caribbean
its 20th anniversary this year;
Revlon’s LOVE IS ON
innovative, appealing initiatives
into more sales, shopping is still Americans to travel to the island, in detail about all of the above, Argentina is still struggling, its at the industry in Canada, which is breaking report. limited product breadth relative Canadian airports are brighter and using many new digital tools a super attractive shopping speak with top repres
with commentary from some of
and loosened restrictions on
to communicate with consumers
destination took an abrupt turn
duty free sales at MIA to more than
to engage travelers in all venues,
the leading voices in the travel
business and banking transactions,
Even as the industry worries
gearing up for even more growth.
visitors. Widespread hotel and
airport advertising expert Jean-
and to Tairo International, for
fiscal policies are expected to
spots in the gloom, however.
at all points of their travel
to mass-market discounters and
at the beginning of the year with
stimulate a recovery for next year.
In the U.S. – often an
celebrating unprecedented tourism
that internet sales are eroding
even though Congress has yet to
industry, along with reports
and convert them to shoppers.
$100 million between March 2011
Luc Decaux from JCDecaux,
infrastructure expansions should
its 15 years in business. And a
Anna.aero reports that the
the fall of the euro and surging
internet retailers, we have to
experience.
economic barometer – the S&P
from key retailers and suppliers
very special congratulations to
Travel retail operators have
growth and a nice rebound in duty
– February 2012, all take airport
bode well for the future and
duty free sales, some companies
act on removing the embargo.
The travel retail/duty
The travelers are there – air
strength of the dollar. The
merchandising guru Patrick Gates
U.S.-Europe market is undergoing
ensure our duty free offering
Bacardi, on the 150th anniversary
retailing to new heights in North
Retail Index has set new highs
are investing serious time and
continued to invest in the market.
free sales.
tourism and health officials are
On March 19, the day before
consensus is that the weakening
from Starboard Cruise Services,
traffic and visitation numbers
its longest period of sustained
throughout the region.
free industry is nothing if not
continues to provide trusted and
Cuba continues to open more
The Americas travel retail
working hard to bring the Zika President Obama’s visit, Starwood business continues to find ways At the Point of Sale: In Latin America, Dufry’s new opportunities to Americans, even effort studying how technology Special Spirits Report- compelling value. Otherwise, capacity growth in over a are up throughout the Americas. Sinatra Centur
as operators are renovating and
Lima Duty Free store, which
far this year, and the Dow Jones
can work for them. L’Oréal, for
commemorating its birthday with
issues may well be transitional.
the influential Florida Caribbean
Hotels announced it had signed
virus threat under control.
The challenge will be to find new
a year-long program of special
it will become more and more
building throughout the region.
travel retail business in the
decade, with the trans-Atlantic
Industrial Average is trading near
a milestone agreement to operate
as the U.S. embargo remains in
Cruise Association and Philippe
one, is focusing on digital tools
to weather similar storms and
follows on the heels of the Dufry
But it is the opening of
Travel Markets Insider examines
easy for consumers to transfer
events, including some fantastic
highs last seen in 2008.
Americas in 2015, both in tourism
The economic crisis in Europe
route growing by 6%. Next year
ways to appeal to these potential
to transform itself into a more
three hotels in Havana, the first
showcase stores in Rio de Janeiro
Dray, CEO of Duty Free City, the
the Americas market in great
place. TMI reports on the back
intends to come through this
Cuba that is generating the most
promises further growth in U.S.-
But even as WWD quotes
decanter of rare Bacardi rum to
shoppers while they are in the
is a continuing challenge, and duty
airport animations.
arrivals and spend.
purchases away from duty free to
excitement in the industry as it
new luxury “life-style” store on the
story behind Carnival Corp.’s
and Sao Paulo, is a paean to good
efficient, effective and relevant
cycle as well.
Going Grey: the Impact of
American hotel company to enter
depth in this special show issue.
other sellers,” he observes.
The Caribbean welcomed
Federal Reserve chairman Ben
Europe capacity with eight carriers
channel.
honor its 150 years
free tobacco sales remain under
See you in Orlando!
brings unprecedented attention the Cuba market for more than half Insider. Read all about it, Inside Jose Cuervo’s Rolling Stones design, efficiency and retail- 20-years of preparation for sailing company. We live in interesting times. paralleling spirits in duty free beauty training that took place at launching new U.S.-Europe Insider. Re
During the Tairo International
tainment. DFA has spread its
to Havana, and also takes our
to the region from American
a century.
get back to us with your input.
recovery is “uneven and modest,”
services. The number of Chinese
activation at JFK T4
in 2014 and some 22.1 million
Industry association IAADFS
On March 21, Carnival
travelers. And the news out of
the industry feels “energized,”
Plus Products-People-Places
readers along on one of the first
operations into 18 retail venues
Frank Sinatra’s 100th birthday
people took a cruise last year,
Plus Products-People-Places
– while powerless to control
The Insider View
Lois Pasternak,
the end of September, nearly every travelers to the U.S. and Canada
The Insider View
commercial flights from the U.S. to
travel retail operators in all venues
comments IAADFS Executive
in Brazil, Monalisa has opened a
most of them in Caribbean or
Lois Pasternak,
Corporation announced the history-
Lois Pasternak,
currency valuations- says it can
Plus Products-People-Places
The Insider View
Cuba is developing very quickly.
also keeps growing, and these
Lois Pasternak,
Caribbean retailer TMI spoke with
Plus Products-People-Places
stunning luxury department store
continue to promote the value and
Editor/Publisher
making news that the company had
Cuba in 54 years.
U.S. President Barack
The Insider View
Editor/Publisher
Editor/Publisher
Editor/Publisher
brought up the impact that the
The Insider View
Americas waters. So many tourists
visitors are here to shop. As will be
Special Issue Special Issue
IAADFS
IAADFS
Duty Free Show Duty Free Show
of the Americas
April
of the Americas
2013
March/April
2011
Global economic uncertainties ahead, INSIDE INSIDER Will latest oil crisis halt 2010’s strong
but travel retail invests in the future NEWS North America recovery in Americas travel retail business? INSIDE INSIDER
NEWS
FDFA updates
North America
Economic forces in the
JFK T4 unveils new retail plans
Americas are murky these days.
FDFA launches new national marketing
+ Chicago O’Hare, MarketPlace
Analysts warn that U.S. economic
The fallout from the
campaign & website
Development in Washington,
growth should prove uneven given Stellar Partners go West explosive situation in Libya – New York JFK: T4 & Delta Airlines begin
$1.2 billion expansion/enhancement
which forced the North African
the downside risks of Europe’s
BAA USA fights back against critical
sovereign debt/banking crisis,
Caribbean
nation to cut its oil production in
union report
a Chinese slowdown, and U.S.
half and pushed world prices as
Shoul’s in Antigua
Penha expands
South America:
high as $120 a barrel at the end
fiscal imbalances. Nevertheless,
The Brazilians are back; and spending big
John Bull, The Bahamas
of February – is already clouding
the past few weeks are seeing
record stock market levels, ASUR at LMM the rosy predictions of recovery throughout the region.
Le Rouge in Curaçao
Caribbean:
that fueled a robust 2010 in travel
slowing unemployment and the
SMT in Puerto Rico
Jamaica’s Tourism Minister discusses
strongest housing market in years.
retail markets in the Americas.
latest duty free break-through
Just days after the turmoil
But enforced U.S. government
Region’s Tourist Officials ready for Cuba’s
opening to U.S. tourism
erupted, on March 3, aviation
spending cuts– just coming online
this month -- could put the brakes The Essence Corp. management team at 25 includes two generations of family: trade group IATA reacted to the Yellow House expands flagship store
soaring oil prices and downgraded
on the U.S. recovery.
in Curaçao
its airline industry outlook for
Following several years
of consistent GDP growth, the
2011 to $8.6bn from the $9.1bn
economies in Latin America
it had forecast in December.
Jean-Jacques and Patricia Bona, President and Vice President respectively, their
son Antoine Bona, Executive Sales Director - Travel Retail, their nephew Guillaume
hiking fares and rolling out
by the slowdown in Brazil
struggled in 2012, impacted Bona, Executive Sales Director – Caribbean, and daughter Laetitia Bona Piedra, Rum Wars pit island producers Airlines responded immediately, Swarovski is rolling out its Crystal Forest concept, a revolutionary new
Executive Director Administration & Finance. See full story on page 74.
fuel surcharges, particularly for
against industry giants
and Argentina, writes TMI
correspondent John Gallagher
look shimmering with crystals and light, to select boutiques worldwide,
producers pitted against some
Even the fragile Caribbean
international travel. As TMI goes
in this issue. Brazil is widely
Guyana, London Supply,
page 56.
are showing the strongest tourism
to the Caribbean – announced it
expected to recover and speed economies – so tied to the U.S. – industry giants. TMI is honored Latin America to press, JetBlue—a major carrier like this one in Santa Fe Mall, Mexico. Read the full story beginning on
to welcome esteemed business
Attenza Duty Free,
was implementing a $45 one-way
writer Doreen Hemlock, who
numbers in five years, except for
in Argentina – along with the islands aligned with the U.K., along with Caribbean expert Wisa, Neutral, DFAU, surcharge in select Caribbean Uruguay’s stores in Montevideo – as this issue highlights – have BIJOUX TERNER steps out from the wall
up its growth, but recovery
Brazil Border stores,
Venezuela—is worrisome, with
literally come off the walls to
airport by more than 50%.
markets, which could have dire
which are impacted by Britain’s
Larry Luxner, prepared an
Siñeriz, Shopping China
Results from border operators
repercussions on the region’s
an as yet unknown impact on
interact with customers in the
indepth overview and analysis of
lagging economy and the air
the complicated situation.
fledging recovery.
London Supply and Mannah
passenger duty.
Supplier Features
its own population and business
store and beyond, with Diageo
Supplier Features:
Prior to the latest crisis,
partners. Travel retail reacted in continues to invest in its stores congratulations to Jean-Jacques Fragrance, Accessories, Watches, The Voice of the Americas for more than 25 years tourism numbers were were just as impressive, up by and Bijoux Terner being just One-on-One with
The travel retail industry
We must also send our
Tobacco, Confectionery, more
two of the examples we present
Swarovski’s Gonzalo Almada
high double-digits as well. The
and Nelson Rivera,
and its business. A number of
and Patricia Bona and their
within these pages.
its own way to the market
region, which was only marginally
rebounding in most of the
BPI’s Gerard Pichon-Varin, and
Plus the most extensive spirits
those new projects throughout the
inconsistencies. Most Uruguayan
Caribbean: 21 destinations
affected by the international crisis
family, on the 25th anniversary
And as for now, people are
news in the Americas
Parfums Narciso Rodriguez’
in 2009, seems unstoppable.
region are highlighted in this issue
and Paraguyan border stores
of their company, Essence Corp.
recorded increases over 2009
still traveling, the single most
Christophe Fabrega, plus more
figures, says the Caribbean
reported flat to slower growth in
critical driver in the duty free
Indeed, the prevailing
of Travel Markets Insider. The
The Bona’s prove in the strongest
2012, but are already showing majority of suppliers we spoke way possible that values and Tourism Organization, with feeling in the Americas has been and travel retail business. This Diageo aims to transform the TR
environment in the Americas
with also report strong business
ethics can go hand in hand with
improvements this year. Air
issue of Travel Markets Insider
overall stayover figures matching one of optimism, albeit tinged
the peak levels of 2008.
traffic was robust in most of Latin
over the past year – although there
examines what happened in
with caution. Suppliers in every
business success.
Patrón’s XO Cafe
category report that they enjoyed
All of these stories, and
2010 in Canada, the U.S., the
And South America – driven
is a distinct difference of opinion
America, and several new airports
grew by triple-digits
have opened to accommodate the
prices for their duty free customers
Brazil – turned in an excellent
pages. Once again, we thank you
in 2010, and
strong growth. Air traffic did not between the brands that are raising many more, are covered in these by, but not limited to, a booming strong sales over the past year, and Caribbean and Latin America, in travel retail
and what plans the industry has
although not all are up to the 2008
grow as fast in the more mature and the operators who are decrying all for your loyal support and ELC unveils Essenze by year. Passenger traffic –both level, quite a few categories have for the months ahead, even as helped drive
North American market, but it was the shrinking gap between their readership over the years and Ermenegildo Zegna. domestic and international – grew surpassed those records. it prepares to adapt to whatever company
the most profitable. Significant offer and that on the local market. for allowing us to share your Products, People & Places over 20% in Brazilian airports, The industry has worked hard changes may result from the sales to new
airport investment is underway One key story from the region business and your news. The Insider View helping Dufry do Brasil post a to achieve this rebound, however, latest crisis. heights
throughout the region – all of it involves the so-called Rum Wars 44% increase in sales for the developing creative, innovative All this and more, Inside
promising new opportunities for taking place in the Caribbean Lois Pasternak, first nine months of 2010. Sales animations and promotions to Insider.
travel retail. and the U.S., with Caribbean Editor/Publisher at InterBaires in Argentina were engage the consumer, and turn Lois Pasternak Plus Products-People-Places
up by 45% and at Duty Free him into a buyer. Many companies The Insider View
49 April 2023 Summit of the Americas