Page 21 - ASUTIL 2023

Special Issue Special Issue Special Issue
Special Issue IAADFS TFWA Virtual Special Issue
TFWA Summit of the World Exhibition Summit of the October/November 2020
October/November
World Exhibition Americas October 2021 Americas 2020
October 2022 April 2022 April 2021

North American airport modernizations place focus INSIDE INSIDER Is recovery ahead as travel markets begin to open? INSIDE INSIDER U.S. recovery could be on the horizon, INSIDE INSIDER Pivoting to virtual in 2020 INSIDE INSIDER
but contradictions abound
on optimizing concessions Travel rebound in North America bodes well for INSIDE INSIDER Travel Markets Insider is News & Numbers
Travel Retail recovery When borders closed and very pleased to be publishing IATA, ACI,
this special magazine to coincide
DFWC: Route to Recovery
travel ground to a halt in 2020, I
There is no denying that doubt anyone, anywhere, could with the pioneering Virtual Travel North America
travel is beginning to show real have fathomed the profound Retail Expo conceived, organized NY LaGuardia
and executed by the Moodie
recovery, especially in North impact the pandemic would have Global Ports Holding rushes to Davitt Report in coordination Canada
America. on our industries and our lives. transform Nassau into a home port with Singapore-based FILTR.
It is only recently, some 20
Canada has conditionally
The organizers expect
Harper Dennis Hobbes Executive opened its land borders and Ultrafemme celebrated its 45th months since we first heard the International Shoppes celebrates 70 6,000+ registrants and an
Director Simon Black and Senior as of April 1 eased pre-entry anniversary at the end of the year by unbelievable news that countries
years.
Managing Director Nadine Heubel creating an Atelier Du Parfum in the were shutting their borders, that impressive 124 exhibitors when
target North America COVID tests, which begins group’s flagship store. the event commences on Oct. 12.
“the road to recovery” for the major travel markets like the The virtual event will hold
country’s beleaguered border United States, Canada, and parts a broad selection of interactive
stores, says the Frontier Duty of Latin America are opening for and engaging sessions throughout ARI’s Jackie McDonagh
Free Association. This will bring non-essential visitors, bringing the live 5-day Virtual Expo, “Treat every customer
welcome traffic to suffering hope that recovery may be on the like gold”
airports as well. way. where its virtual Symposium
The U.S. Centers for At a webinar hosted by Hall and Workshop Rooms will CARIBBEAN/CRUISE
luxury store
Disease Control and Prevention the International Association of Rouge Duty Free enters St. Croix with host industry dialogue around the L’Oréal Travel Retail Americas unveiled its unique traveler-centric concept, the
Beauty Hub – New York, located inside The Bowery Bay Shops retail area in
finally dropped its cruise travel Airport and Duty Free Stores In a vibrant and colorful promotion, Chinese dancers perform the Dragon Dance in front of the Penha store in Curaçao, as theme ‘Road to Recovery.’ LaGuardia Airport’s stunning new Arrivals & Departures Hall in Terminal B.
The many webinars, filmed
Rouge Duty Free opens the first Creed advisory, a measure that had WTDC, a pioneer in Logistics for 45 earlier this month, all the This stunning view of the famed Croisette in Cannes was taken during the last the duty free retailer teamed up with Essence Corp and Shiseido to celebrate Chinese New Year. See full story on page 32. interviews, live discussions and See full story on page 14.
years, is a company with a conscience.
boutique in the Caribbean been vigorously lobbied for by Stunning views and promising opportunities await concessionaires and partners at speakers reiterated there is huge TFWA World Exhibition in 2019. Photo by Michael Pasternak. As of the end of March, takes a deep look at global and operators and suppliers webcasts will feature the biggest
The famed Jeppesen Terminal at Denver International Airport, site of one of the most ambitious development plans in the the industry for months. Southern California’s Ontario International Airport, the fastest-growing airport in the pent-up demand for travel as It’s a Silver Anniversary for Tania and more than 133 million people regional travel numbers and continued to forge ahead, names in the aviation, travel retail keynote from the heads of the retailer
people locked down for more than
International travel is back
United States. TMI speaks with Concessions Planning International, which is advising DEN as it creates and implements a in play. The UNWTO reported United States. ONT Chief Commercial Officer Dan Cappell speaks with TMI about a year crave new experiences. Happy Silver Anniversary to just finished meeting in Miami at Robert Bassan’s Tairo International. --about 30% of the adults in the forecasts, including a summary of opening new locations, and F&B communit
concessions program that is a benchmark in North American airports. See story on page 26. that the 18 million more visitors what lies ahead. Story on page 22. And shopping seems to be part of Robert and Tania Bassan of Tairo the Seatrade Global event, which United States -- had received at the efforts being taken on behalf mounting colorful promotions with key executives from outside TMI also presents a look for the return of the affluent
Grand Cayman
recorded worldwide in the first the experience they are craving, International, who have built last year had also been cancelled least one dose of the coronavirus of the industry by the associations and investing in innovations for the channel. at how supplier companies are destination’s high net worth Island Jewellers,
With U.S. airports like New TMI also speaks with Susan recovery in Latin America. month of this year equals the as those travel retailers who are their family-owned distribution due to travel restrictions. While vaccine, and President Joe from the region – IAADFS, FDFA increasing efficiencies as they The Exhibition itself is incorporating more and more clientele – and is seeking the
York’s LaGuardia and Newark Gray, of Concessions Planning Another sign of renewed total increase for the whole of eventually hamper travel. And the milestones to celebrate. Happy open report higher spend levels company into one of the most attendance was much lower than Biden announced that 90% of and ASUTIL --presented at a prepare for the new normal. taking place in a hub of carefully digital into their operations. right luxury partners to join its
SeaTrade Cruise Virtual
pandemic is still active in many
45th Anniversary to Ultrafemme
Liberty Airport undergoing International, about its work with business confidence in the travel 2021. And North America and countries, with no guarantee that and to WTDC. See full stories than normally seen. respected entities in the Caribbean in the past—and health protocols adults will be eligible to get a Duty Free World Council webinar In a far-reaching interview, curated Virtual Stands, but online But it is not all digital – team.
massive modernizations, and Denver International Airport. retail channel is the swell of new Fantasy Fragrances, LLC rolls out the Europe are leading the strong a new variant will not arise. But on how these pioneering And there are some and Mexican duty free markets. abounded – excitement and vaccine within the next three earlier this year. John Gallagher speaks with Duty Free Global’s Barry Geoghegan visitors (buyers and other retail despite the
air traffic predictions growing CPI is helping DEN create a fragrance launches, complete new Frida Kahlo-inspired fragrance start of tourism. OAG recently at this moment, the prospects for companies have flourished for Aer Rianta International welcomes positives. Travel Markets The two reminisce over the past anticipation ran high. Cruise weeks. This is promising news Cruising is facing its own Marcelo Montico, CEO of doubles down on travel retail
stronger, this issue of Travel concessions program designed to with exciting HPPs at the in the Americas reported that unadjusted flight recovery are looking better than more than four decades in this back air travelers to Canada with Insider is delighted and much 25 years with TMI, revealing how lines—which were totally shut Rouge Duty Free expands in St. Croix for the resumption of consumer impasse – the CDC refuses to Latin American border operat
Markets Insider looks at how be a “benchmark for decades to Point of Sale. We are delighted booking data to/from USA and at any time in the past two years. issue. innovative new promotions. honored to be spotlighting two their customers have become part down for so long – are expecting (shown) and St. Maarten. confidence and travel in this speed up its opening of U.S. Neutral by Luryx, about how read and download literature and travelers. We take
airport concessions can better come.” to cover several of the new UK was over 700% up on what On a personal note, Travel Happy 25th Anniversary major milestone celebrations of their extended family. a strong recovery (with many market. waters, so cruise lines are they—as new owners—view the chat with exhibitors in real time. at New York’s LaGuardia Airport, opens a number of new stores SUPPLY SIDE
serve the traveling public – and Although travel retail still products here. it was at this time last year. This Markets Insider is celebrating its to Tito’s Handmade Vodka and in the industry in the Americas. In more positives, growing opportunities for retail). But rising numbers of bypassing U.S. ports with new future. It is sure to be a very different which unveiled the stunning new along the border. Beauty:
Essence Corp stays connected
provide more income to the faces many challenges, Duty As part of our broad-based strong showing is led by the big 25th anniversary in 2022. We sent Tairo International. International Shoppes – one of powerhouse Rouge Duty Free, We can expect nothing less COVID-19 and its variants options. We investigate this Michael Pasternak speaks at experience than what we are Arrivals & Departures Hall at This crisis may still be Accessories
On the Supply Side, TMI’s
airport. TMI speaks with Simon Free Americas, for one, appears spirits coverage, TMI also takes 3 U.S. airlines: United, Delta and out our first issue – a one page And Happy Anniversary the very first duty free shops another Caribbean retailer, has for the rest of travel retail. See are causing new restrictions development and talk about what length with spirits distributors accustomed to, but then all of the new Terminal B, and first in full gear
preparations these ports must take
to have come through the worst
an in-depth look at the future of
bucked the tide, expanding
Spirits
in South America, including a
you all soon – either virtually
in a New York airport – is
Black, Executive Director of of the crisis in relatively strong gin consumption in the Americas American, with British Airways fax – in April 1997 following the to my fellow trade publications celebrating its 70th anniversary rather than retreating during the at the Moodie Davitt Virtual resurgence in travel bans and to prepare for embarkations. serving the Americas market 2020 has been a new experience seven gates of the new Western doing all that
when the world opens up again.
coming in at #4.
Concourse. The construction at
for all of us.
on their milestones: 25 years
IAADFS show in Orlando that
Europe’s leading travel retail and condition. DFA CEO Jerome Falic travel retail channel, prepared And Air Canada has more year. We are immensely grateful for TRBusiness and 20 years this year. This accomplishment shutdowns. And Essence Corp. TR Expo or on the Croisette in national lockdowns. Even in the Clearly, changes in travel will from Canada to Argentina -- TMI also had an opportunity LGA currently represents the Thank you to our readers who
airport concessions consultancy, credits the company’s spread of specially for us by spirits expert than 10 times the bookings it had for all the support we have for The Moodie Davitt Report. is even more momentous when talks about how opening new duty Cannes. U.S., the head of the Centers for impact travel retail post-COVID who along with confectionery to attend a virtual edition of the largest public-private partnership have accompanied us on th
Harper Dennis Hobbs, about geographic locations and variety Joe Bates. last year. received from the industry over Congratulations to us all! Harding Retail launches Somrus you realize the company is a free doors on the Brazilian border The Moodie Davitt Virtual TR Expo Disease Control and Prevention and TMI invited some key experts powerhouse Otis McAllister,
his plans for expansion into the of operating models for the We hope you all enjoy all Joe Bates reports on the gin The industry – and the world the past quarter century, as we into the cruise channel with striking partnership between two families has helped them weather the returns for second year with many is issuing dire warnings that the to discourse on various topics: and logistics specialist WTDC, SeaTrade Global Cruise event in U.S. aviation
enhancements.
North America market. HDH’s success. this and more, Inside Insider, business in the Americas travel —still face many challenges, dedicated ourselves to providing Stay well, onboard activations. Shown here: that has endured, and prospered, slowdown. Stay well, country could face a 4th wave of future trends, the watch sector, the confirm their commitment to MONARQ Group reaches customers earlier this week—the original stunning new retail concepts are
Somrus on Carnival Breeze.
show to take place in Miami
a huge vote of confidence in the
partners who have made this
travel retail.
retail market.
recent hire of former Heinemann TMI also focuses on more and look forward to seeing you however. The Russian invasion the information critical to doing Lois Pasternak, down through three generations. While some of us are getting Lois Pasternak, with digital innovations last April was an early victim of future. issue possible. Stay well and
growing importance of wellness
infections if it rushes to open too
Americas CEO Nadine Heubel new store openings in the in Cannes at the TFWA World of Ukraine has resulted in many business in this part of the world. Editor/Publisher Congratulations to the ready to go to Cannes for one Editor/Publisher Plus Products-People-Places quickly. travel and how to fix broken brand All this and more, Inside Insider, cancellation due to the shut down TMI also speaks at length stay safe! Absolut unveils new look in Sao
shows how serious they are about Caribbean, including the debut Exhibition & Conference. Plus Products-People-Places uncertainties, in addition to There are several other Plus Products-People-Places Greenbaum and Halpern families of the first physical industry The Insider View Against this backdrop, this ambassador programs. Plus Products-People-Places in global travel from COVID-19. with Nick Jackson, who heads Paulo, Brazil
ramping up their operations in the of the first Creed boutique in the Lois Pasternak The Insider View the human tragedy, and could incredibly impressive industry The Insider View and best wishes for the next 70! gatherings, the cruise sector has issue of Travel Markets Insider Despite the crisis, some Lois Pasternak, The Insider View up Grand Cayman’s Island All this and more, Inside Insider,
region. islands, and analyzes the fledging Editor/Publisher 1 October 2021 1 April 2021 The Virtual Summit of the Americas Issue We are pleased to present Plus Products-People-Places
Editor/Publisher
1 October 2022 1 April 2022 Summit of the Americas highlights from that event’s Companies. One of the leading Lois Pasternak, Editor/Publisher The Insider View
Special Issue Special Issue
Special Issue Special Issue TFWA SUMMIT Special Issue
LATIN
TFWA
April 2020 AMERICA World Exhibition/ OF THE World Exhibition/
FDFA
August October/November AMERICAS FDFA
March
2019 2019 2019 October/November
2018
Global health pandemic halts travel worldwide Travel Retail turns to Luxury to combat Travel Retail expands its vision
INSIDE INSIDER Latin America recovery continues to stall but some signs INSIDE INSIDER INSIDE INSIDER Political pressures temper business INSIDE INSIDER
travel retailers and influencers in the
COVID-19 NEWS of improvement ahead regional and global challenges NEWS TMI speaks with some of the leading prospects in the Americas News
Travel bans, FAA rules, OAG, NPD Travel Retail tracks LCC airlines Americas to discover what they see Numbers
UNWTO; US NTTO, IATA
ForwardKeys, ACI, One clear trend emerged this in Americas ahead for the industry in 2019. The roller coaster cycle
Government relief act, of prospects for travel related
Impact in Asia Welcome to the second digital year as we gathered the news for CANADA businesses in the Americas is
Travel Markets Insider magazine. our Cannes magazine – companies Record arrivals, FDFA; Niagara Duty facing a bumpy ride, as political
In our first issue, published last in nearly every product category Free; Peace Bridge DF; ARI-NA; and economic tensions in the
summer, TMI focused primarily are enhancing the image – and Strong & Free region’s biggest economies are in
on news and developments taking quality – of their merchandise to turmoil. DFWC releases major Economic
place throughout Latin America. appeal to the traveling consumer. Brazil’s presidential election Impact Study on the DF & TR
industry in the Americas
We have now expanded coverage Beset with the fallout from Gregg Paradies, President & scheduled for Oct. 7 turned dire CiR: impact of Sino-U.S.
NORTH AMERICA to include the Caribbean, which is trade wars, impending Brexit, CEO, Paradies Lagardère last month when far-right candidate Trade War
Baja turns 30 generally reporting strong tourism currency failures and political Jair Bolsonaro was struck down by Ethos Farm America
Changes in airport coffee retail growth and exciting opportunities and economic unrest, many top a near-fatal stabbing (the leading Furla’s year in retail
candidate, former president Lula
for travel retail operators.
Jewelry for younger travelers
CANADA The outlook for South companies in travel retail are de Silva, is in jail and banned from
finding that creating a very special
America, unfortunately, is a running). Voters are polarized
CARIBBEAN/CRUISE product and offering it through a Queenston Lewiston Duty Free between Bolsonaro and the leftist
MSC in Miami, Heinemann, SeaWalk stalling recovery although hints very special experience, can tempt renovations pave way for more spirits Sao Paulo Mayor Fernando
Sign of the times: Like airports throughout the U.S. and worldwide, a very quiet Miami International Airport reflects the of improvement have been taking consumers to make that purchase. CRUISE & CARIBBEAN Haddad, but as many as 20% of
place over the last few weeks. A
drastic drop in domestic and international passenger travel related to COVID-19 and has temporarily closed certain report issued by the International Bvlgari, for example, is DFNI Conference, MSC, Caymans Traditional product categories are also showing great creativity as seen by the surreal launch of The Macallan Concept Rene Riedi, Division CEO Central voters may refuse to cast ballots This stunning shopping arcade onboard the Carnival Horizon is just one of
concourses. Full coverage of the impact of the coronavirus begins on page 6. Monetary Fund in late July rejuvenating its image with a new Bvlgari is enhancing its luxury image at airports and downtown travel retail airport renovation: Island Jewellers, No. 1 at JFK Terminal 1 with International Shoppes. See page 88. & South America, Dufry in protest, even though voting is innovative travel retail venues created by Starboard Cruise Services and its partners
mandatory in Brazil.
luxury thrust from its jewelry to
to enhance the booming cruise shopping experience. In an exclusive interview
In Argentina, where the peso
Latin America and the Caribbean
Jacques Scott DF; Grand DF
This is an issue of Travel Coronavirus.” Just three months do not receive government aid. forecasts that economic activity in its perfumes, and travel retail has environments, as shown in this major Pasticceria Sweet Shop concept for its Omnia Churchill’s Cigars, Tortuga Rum, The one trend that has stood you want to be successful in the end important younger demographic. has lost more than half of its value Starboard CEO Beth Neumann tells why she expects h
Markets Insider magazine that into 2020, air travel has fallen Although the situation remains sluggish, but it does see become a very important channel perfumes at UltraFemme in Mexico this summer. See full story on page 58. upgrades; Bahamas relief out strongest as we put this semi- you need to go in that direction. The Completely new to the against the dollar so far this year, leading the way. Story begins on page 34. Canada
I never envisioned we would be to such a degree that the Ottawa is changing daily, key improvement for 2020. IMF’s along the way. Montblanc, whose LATAM annual magazine together is that demand is there,” he notes. channel – with the potential to intervention from the International One on One with FDFA’s
writing. The spread of this horrific government this week announced organizations are trying to assess Four MSC cruise ships in PortMiami country by country assessment, luxury portfolio crosses three American whiskey. ever before. Brazilian border, Ezeiza, Monalisa many in the industry are looking Suppliers, too, are expanding eventually generate huge sales – Monetary Fund (IMF) has provided a standstill until after the elections, research agency has e
“The market may be down
that it is waiving lease rents for all what lies ahead and how the
product categories, sees travel retail
And then we have Edrington,
and between Brazil’s political
several sides of the issue and
some temporary relief, as the
virus across the globe has the Canadian airports that pay it travel-related industries will along with industry commentary, Bacardi Global Travel Retail created the largest brand activation for Patrón since the brand joined the Bacardi portfolio as a key component of its global which has just ceased distribution but there is still a place for luxury beyond the traditional boundaries their horizons. Panama-based Duty certain hemp and CBD products governmen
Free Dynamics is aiming to make
of duty free and travel retail as they
are now legal throughout the U.S.
begins on page 6.
been particularly hard on the rent from March to December. cope. Whatever the future holds, LATAM Colon 2000 On the positive side for travel at Cancun International Airport. Full story on page 38. presence. Beauty brand Shiseido of some very lucrative contracts with the right products and the prepare for the future. a big impact at the Summit of the and will be highlighted at the struggles with austerity. problems, the duty free business readers. DFA
Colon 2000 Cruise Port
entire travel-related industry. The entire world is going we must work together as much IMF Report retail, the first five border stores is outperforming the market in its in order to focus on growing its beautiful quality and service that Both operators and suppliers are Americas by showcasing several Summit by none other than Nick Roberto Graziani, Executive Vice In the U.S., President Donald on the borders and in Paraguay are The cruise industry co
COVID-19 has ground through serious turmoil with as possible and reimagine what in Brazil have begun to open; 2018, and is strongly enhancing its prepared by NPD Travel Retail activations at the Point of Sale from category by focusing on its luxury own wholly-owned super-premium goes with it,” Bvlgari’s Charles developing new parameters. While interesting new product categories Tamma, one of the industry’s Chairman, 3Sixty Duty Free & More Trump is e
international and domestic an unprecedented health crisis. the new reality will look like SUPPLY SIDE air traffic in the region is strong reputation as the luxury destination (formerly Counter Intelligence top beauty brands. skincare and makeup concepts, and brands, led by The Macallan. Bonnel tells TMI, a theme echoed some retailers are moving into new and brands – ranging from high- most experienced and respected with China, imposing 10% tariffs wi
CEO of Starboard Cruise
on some $200 billion worth of
The “new” Coty
early next year. In another silver
Beauty
travel to a halt, decimated air Nearly every island nation in the once global air travel is able to CBD comes to TR (although duty free airport sales in the Caribbean. TMI’s special Retail) for Travel Markets We believe that our readers Givenchy has embraced its unique Edrington is even opening beautiful by other suppliers throughout all channels within the industry, such as profile toys, to shoes and outdoor pioneers. imports on top of tariffs impos
traffic, closed borders, wiped out Caribbean, desperate to control resume. Spirits are not yet keeping pace), and coverage includes an exclusive Insider, which tracks behavioral will find the information in “Born Couture” heritage as the boutiques for The Macallan in of our interviews. Heinemann’s and Dufry’s successful equipment, and it will offer the All of these innovations earlier on $50 billion worth of attracting large numbers of tourists her
economies and self-quarantined the spread of the disease, has To that end, TMI has tried Confectionery new investments continue such as interview with Nicholas Steele, purchase decisions among this issue as timely, relevant guiding principal for its flourishing select airports as an important step Along with the trend foray into cruise shops, or Paradies brands almost in a “franchise” could inject excitement and new Chinese products. The tariff is
millions of people worldwide— stopped all tourism and incoming to present a timely and accurate Argentina’s ShopGallery opening Grenada’s Minister of Health, Argentinians, Brazilians, Mexicans and critical to your business as beauty story. in its luxury evolution. to greater luxury, suppliers Lagardére’s expansion into the format, providing services beyond life into the traditional product due to increase to 25% by year’s What else is ahead? In a first
not to mention the unimaginable arrivals, imposed curfews and picture of what is taking place the first Gap store in the country Social Security & International and Americans, which are always, and look forward to your Spirits brands, tapping into New brands are also entering and operators are fighting the airport food & beverage/restaurant just supplying product. mix in travel retail, as well as end, and China vows retaliation of its kind report fo
suffering and loss of life. closed borders. Cargo flights — today, as well as what had taken at Aeroparque this month, and Business, who discusses the benchmarked against a global duty feedback. the trend for super-premium the field. Three generations of challenging environment with a sector, others are developing in Along the same lines, several make for a very interesting and has already responded with the Duty Free World Council has CEO Scott Lin
Up until the insidious spread the lifeblood of the world right place up until the outbreak of Glenfiddich Grand Cru Nadine Heubel, VP/CEO
I would also like to extend
brands that have never before been
travel numbers still reaching
development, including for travel
Brands International buying out the
active in enhancing their brand
includes Philippe who heads up
analyzing category insights and
Roberto Graziani, Executive
From the Supply Side,
of this COVID-19 nightmare, now, do continue. Yet before the global health threat, laying fast-growing regional retailer Top opportunities that exist for further free average. a special thank you to all the beverages, have been especially France’s Giraud family (which deep dive into consumer research, completely new areas. companies are introducing fashion Summit of the Americas. With The Americas, Heinemann an announcement of tariffs on $60 released
billion worth of U.S. goods.
duty free and travel retail industry
retail are going after Millennial
it had been business as usual, coronavirus, the Caribbean had the groundwork for what will be former owners of Neutral. See full retail. We also feature an interview electronics and travel accessories companies who have supported this image. William Grant & Sons’ new Miami-based company Actium) are data-mining shopping behavior Vice Chairman of 3Sixty Duty in the channel. These range from record levels throughout the In a direct impact on travel, th
albeit with regional and local been forecasting record recovery afterwards. coverage inside. with Little Switzerland, one of the continue to grow, as we learn issue and shared their news with us! Glenfiddich Grand Cru is the most using their heritage as coopers and as they strive to know their Free & More (formerly DFASS), classic names like Cole Haan, world, the market is certainly Mexico’s new administration under highlights of which are featured in
challenges. Nevertheless, the and tourism. We would like to give a The Caribbean, on the other most important luxury retailers in from exclusive interviews with Looking forward to seeing you all luxurious variant the company has cellar masters in Cognac to create a customers, get more shoppers into in speaking with TMI about the Nautica and Adidas from new to the there for the taking. Andres Manuel Lopez Obrador, this issue of Travel Markets Insider.
travel retail business throughout Cruise lines may be one of very heart-felt thank you to Unode50 jewelry set to open in U.S. hand, reports robust growth in the the Caribbean, which is expanding Go Travel’s David Lomas and Les soon in Cannes. produced and will be supported super-premium new luxury French their stores and increase the size company’s massive investment channel company Brand Strategy, to set to take office in December, is What impact w
most of the world was strong, in the most seriously hit channels, all of our media partners who airports first half of 2019, spurred by a 24% its footprint in the region with Hansen, and with LAS Worldwide’s instore by a ground-breaking Malt Whisky (see page 72). of the basket. into omni-channel for its inflight a very clever travel retail exclusive All this and more, as the threatening to stop construction of escalating trade war between the next
some cases quite robust. as some ships became epicenters continued to invest with us in increase from the U.S. market and several new branded boutiques for Juan Carlos Alexander. Read all about it, Inside sensorial engagement, says the Retailers in all facets of TMI discusses all these trends business, says 3Sixty will eventually scarf from Couture by Raja, whose industry gathers in Orlando, Inside the $13 billion new Mexico City U.S. and China have o
Our Canadian report on of disease and most have stopped this issue. Airport. retail? Through our continuing Plus Products-People-Places
And keeping travel retail
Estudio Ariaudo
ground stores as well, in order to
page 16 is a perfect case in point: sailing for the foreseeable We wish everyone of our Plus Products-People-Places record-breaking cruise passenger Breitling and TAG Heuer, among shopping fresh and exciting, Insider. company. Brown-Forman has travel retail are supporting the as the industry again gathers expand omni-channel to their design is so original it is patented. Insider. Monica Ariaudo, Owner, Business in Brazil is nearly at series of stu
others.
traffic. Grenada, “the Spice
There are also some very intriguing
Canadian tourism again turned future. Servicing the huge debt readers good health. Stay safe. The Insider View Islands,” enjoyed double-digit We are very proud to we feature some of the creative Lois Pasternak, introduced a duty free exclusive trend towards greater luxury by in Cannes and next month in Alfred Giraud luxury stay in contact with their customers. eco-friendly travel related products Lois Pasternak Plus Products-People-Places
Woodford Reserve in Baccarat
Toronto, Inside Insider.
French Malt Whisky
upgrading stores and installing
in its best year on record in 2019 carried by many lines may be an growth and landmark visitation in include the latest special report animations and retail-tainment Editor/Publisher crystal that retails for $1,500, a personalized spaces and engaging “We are in retail now and if that appeal to the increasingly Editor/Publisher The Insider View
1 April 2020
in what I am calling “Before insurmountable challenge if they Lois Pasternak, Editor/Publisher 1 August 2019 LATAM Special Issue formerly unheard of price for an pop-ups to a greater degree than Lois Pasternak, Editor/Publisher Plus Products-People-Places
The Insider View
Special Issue Special Issue 1997-2017 Special 1997-2017 Special Issue
SUMMIT IAADFS June 2017 TFWA
OF THE Duty Free Show ASUTIL World Exhibition/
AMERICAS of the Americas CONFERENCE FDFA
March March/April Issue October/November
2018 2017 2017
Travel Retail digitalizes to compete in the INSIDE INSIDER Uncertainty clouds year ahead in INSIDE INSIDER A nostalgic ASUTIL looks back and ahead as it How much will natural disasters impact
wider world News North America Travel Retail Americas TMI celebrates 20 years! concludes two decades of stand-alone conferences Americas travel retail? INSIDE INSIDER
DFA, DFASS, Fraport USA, News
Digitalizing travel retail Hudson Group, DFW, MIA, SFO, Travel Markets Insider is It has been a very North America
ATL, NYNJPA, DEN, more
International Shoppes at JFK T1
-- combining the best of the celebrating our 20th anniversary and traveler statistics specially somber few weeks in the Concessions International,
compiled by CiR for this issue of
e-commerce world with the in business in 2017, a year we TMI (see page 7). Americas, especially in
Morgan Ventures
travel retail world-- is a huge see clouded by uncertainty in the CiR, which officially became the Caribbean and North
trend happening right now— as region. part of the industry-leading NPD America. As we write
evidenced by the choice of Kian More than a dozen key Group on January 1 of this year, these words a week prior
Gould, founder and CEO of industry figures shared their view provides market intelligence, to Cannes, islands in the
AOE, as a guest speaker at this of the future as part of a special meaningful insight, clear direction Caribbean and parts of the
year’s inaugural Summit of the retrospective in this issue. While and engaging shopper marketing United States are in the
Americas, and Adam Cheyer, the One on One with ARINA GM they all see a bright future for activations. We are delighted to path of the third monster-
Jackie McDonagh
be working with CiR and look
co-founder of Siri, and Shivvy Canada the industry ahead, they agreed forward to bringing our readers while Mexico City has just
sized hurricane in a month,
Jervis, a Futurist and expert on Best tourism year ever that they cannot predict how more information that can help been struck by one of its International Shoppes
digital economy, as the keynote CiR tracks airlift from India the current year will pan out, Special Report-A perspective their business. largest and most destructive Canada
presenters at the TFWA Asia IGL’s marketing coups especially in the U.S. market. from the voices of the industry This issue of TMI also takes Record Tourism
Pacific Conference in May. On the surface, numbers an in depth look at Duty Free earthquakes in decades. CiR Special Report
Gould, who has won Cruise & Caribbean are extremely promising. At this Americas as it spearheads its In addition to the toll
numerous industry awards, is SeaTrade year’s Seatrade Cruise Global News development across Latin America. on human life and property, Caribbean
one of the primary people behind Diageo is aiming to engage and educate passengers traveling through Miami Hurricane recovery updates event, top industry executives Grenada has embarked on an ambitious development program for its airport, hotels, Numbers & Research Now the second largest duty free which is immense and Disaster strikes and industry
operator in Brazil, the company
the digital transformation taking International Airport through the stunning Johnnie Walker boutique it opened with Artco Group showcase enthusiastically predicted that a free zone and revitalization of The Carenage harbor in downtown St. George’s, and North America has also more than doubled its heart-breaking, these natural rushes to send aid
Rouge, Grand DF, Top Brands
disasters will likely have a
place at airports around the Duty Free Americas late last year. Designed by Miami-based Bloommiami, the more than 25 million people much more. Photo courtesy of Camper & Nicholsons Marinas. Canada operations in Colombia, and long-lasting and devastating Flor de Caña’s stunning, disruptive volcanic activation at Miami International
world, and is ready to expand to 1,145sqf. luxury boutique showcases the latest products from the brand, offers gifting LATAM will cruise this year – and FDFA, Queenston-Lewiston DF opened new shops in Panama, impact on tourism and the Airport was seen by millions of travelers this summer, in an event organized with
airports in the Americas. In this and personalization opportunities, and provides a full history of the Scotch and how CiR, HNA, Airports & Border with forward orders for new travel, we’ll do fine. If the world International tourists also SeaTrade Honduras and Salvador, among travel retail business. Tourism JCDecaux and coordinated with Duty Free Americas.
issue, TMI speaks with Gould it is made. See full story on page 104 ship builds topping $50 billion shifts to closed borders that would have other destination options Caribbean Spectacular view of iconic landmarks Sugar Loaf and Christ Redeemer in Rio de Janeiro, Brazil, the site of the final other countries. is the major source of revenue
about the reasons why this trend over the next ten years, this be a problem.” than to visit an unwelcoming U.S. Grenada, Jamaica stand-alone conference for South American Duty Free Association, ASUTIL. Photo courtesy of Rio Tourism Board. development, Argentina welcomes for many of the islands in the path
In another interesting
is gaining momentum. increasingly important travel From an internal perspective, Tourism to Canada just hit a LATAM As the travel retail industry voted in favor of impeachment of speakers, ranging from top the advent of low-cost airlines of the storms, some of which are Canada, and the impact they are Last year in Cannes, TMI
We also speak with introduce concepts to engage the slight gains, supported by a surging retail market promises great both travel retail operators and 14-year high, for example.
on the impact of the grey market
Montevideo, as well as specialists
impact travel retail in a country
for the last stand-alone Conference
out to protest against him, reports
earlier impacts.
ShopGallery, Brazil privatization
On the upside, the travel
Guestlogix’ CEO Mike Abramsky consumer. economy. This is the backdrop opportunities for the future. suppler companies continue to Looking ahead, I am sure London Supply, Monalisa, prepares to meet in Rio de Janeiro proceedings and thousands came economists from Brazil and and TMI analyzes how this can still assessing the damage from the having on travel retail. began an important discussion Turks and Caicos
about the new multi-channel From Miami and Dallas to against which the industry meets in The Caribbean, too, is consolidate, with independent that the always resilient travel of ASUTIL, the South American Bloomberg. A Supreme Court ruling from within the industry. which enjoys a lower percentage If any silver lining can be retail industry in South America is on spirit sales in the channel,
e-commerce platform the retail Grand Cayman and the Bahamas, Orlando this year. celebrating record tourism distributors looking for ways retail business will find ways Duty Free Association, host due the week of May 22 will decide Donagaray also reports of air travelers than many of its found, it is that public and private showing signs of recovery, even as and in this issue we continue LATAM
technology pioneer launched in operators have created some show TMI would like to take arrivals in 2016, with growth to partner and work together to adapt to whatever the future country Brazil is once again in whether to suspend the corruption that ASUTIL and IAADFS are neighbors. John Gallagher reports. officials pledge to rebuild and to Brazil continues to be rocked by the dialogue with arguments London Supply turns 75
With this conference, a
February for airlines. The core stoppers this year, several of which this occasion to wish very Torben Andersen bids the above the global average. with other companies to better delivers. Every prediction sees turmoil. On May 17, just as Brazil investigation against him. working hard to finalize plans nostalgic ASUTIL is going ensure that all new infrastructure scandal. Argentina, especially, is from both sides of the business.
of both platforms is all about the we highlight in these pages. special anniversary greetings to Americas a fond farewell Latin America, after several compete. Many tell us that tighter world tourism only growing, and was set to celebrate the news refused to step down, but media Americas, researching venues, “Back to the Future,” using will be constructed to better on the verge of vastly increasing Brown-Forman senior executive Supplier Features
As we go to press, Temer had
for next year’s Summit of the
guest experience, they say. The hurricane-struck a company that represents the years of dismal economic margins are the new reality. if we can keep travelers shopping that it might finally be climbing reports say he is on borrowed time agendas, and formats. current industry knowledge to withstand future storms. TMI air travel opportunities, which Jim Perry presents a compelling Unilever targets TR
“Keeping the customer Caribbean islands are still best of the duty free and travel performance, appears to be Many industry players are along the way, we should thrive. Lancôme opens LA Lip Academy
“We have our next meeting in
which are needed for further
history (see details on page 30),
grey market ultimately hurts
at the center of everything we struggling to recover, but the cruise retail industry – Essence Corp. is recovering, and the improvement facing the year with extreme This issue of TMI touches out of the worst recession in its at best, and many of his reforms July but should have information reassess things it might have carries a full report in this issue. would further benefit our industry. list of reasons on how the Tea Forté’s tasting experience
In other worrisome news,
done differently in the past.
But overall tourism numbers
do” is also the mantra of Jackie sector is playing a major role celebrating 30 years in business. is reflected in better travel retail caution, worrying that the industry on all of these topics, including the country got slammed with a recovery may be in jeopardy. to report during the conference,” Today’s global industry is a far all numbers now confirm that have reached record highs, and the industry, while a major
McDonagh, the vivacious and in bringing back vitally needed Please check out our coverage of sales. is under siege and undergoing a detailed report on the booming Tito’s Handmade Vodka surges in bombshell allegation that President is very difficult,” ASUTIL Secretary he says. Business decisions depend when the Association held its first inbound international travel to retailers and suppliers in both European-based trader candidly Special Report-
“This is a political issue, and it
cry from that of 21 years ago,
successful general manager of tourism. Read TMI’s extensive how this family-owned entity has But geopolitical issues change with issues from pricing to cruise market that offers exciting Americas and around the world a cover-up and had condoned General Jose Luis Donagaray on accurate information now more conference, coincidently, in the the United States, one of the North and South America are explains why the system exists Going Grey, Part 2. Two vie
Michel Temer was involved with
Aer Rianta’s North America coverage from SeaTrade Global risen above the dollars and cents beyond our control can seriously margin restraints. new opportunities for travel retail. bribery payments made to a former told TMI. “Nobody knows what than ever, and Travel Markets same venue where we meet in largest destinations in the world, vigilantly working to attract a higher and why it will continue to be a
business, who shares her vision which took place earlier this aspect of commerce to become Essence Corp. turns 30. wipe out advantages, particularly Whether one is gleefully We also feature the island of congressional leader. will happen or how it will impact Insider is very proud to announce 2017. is decreasing as tourists shy away proportion of those travelers into valid option for many brands.
and philosophy with us in an month. a vitally engaged and giving Patricia Bona & the late Pancho in light of the unsettled celebrating what is called the Grenada and how it is upgrading Amid cries for Temer’s the duty free industry. We in the that we have partnered with As the curtain closes on the from stricter new visa and security their stores, as seen by Lancôme’s As always, TMI has brought
excellent in-depth interview. Business continues to be mixed member of its many communities. Motta at an IAADFS Fun environment in the United States “Trump Effect” – a soaring stock its tourism offer while carefully Supplier Features resignation, global markets fear the industry can only work to do the respected research organization stand-alone ASUTIL Conferences, regulations. Travel to Canada, on innovative Lip Academy at LAX, together some of the
While technology has in the region: Tourism in Canada Run/Walk. Essence Corp’s right now. market and removal of restrictive protecting its distinctive allure. we look forward to the Summit of the other hand, continues to boom. Flor de Caña’s stunning volcano important developments taking
Meanwhile, ASUTIL is
to provide our readers with a
More
back into recession, or at best, put
become “the great disruptor” is setting records, South America Read all about it, Inside Patricia & Jean-Jacques Bona. Carnival Corp. CEO Arnold regulations; or bemoaning the The government is seeking more Kering, Costa del Mar, Cabeau latest crisis can plunge the country best we can for our business.” Counter Intelligence Retail the Americas and the future of duty In our ongoing partnership with activation in MIA, and the opening place throughout t
most travel retail merchandise is still recovering, and the U.S. is Insider. have worked closely with the Donald probably summed up the “Trump Slump” blamed for a business partnerships, including the recovery on hold. expecting a healthy turnout for quarterly overview of key travel free. But first, let’s share one last Counter Intelligence Retail, TMI of International Shoppes’ gorgeous We welcome your input and Plus Products-People-Places
presents an in-depth look at the
metrics in the Americas.
the conference, with attendance
feedback.
drink together in Brazil.
Temer’s future was cast
new Beauty Boutique in New York’s
is still bought at the POS, and feeling the effects of a stronger industry’s biggest fear: “The only precipitous fall in tourism arrivals retail. in further doubt when a major up as much as 10% over last year, We debut the first of these influx of travelers from China to JFK airport. Lois Pasternak, The Insider View
IAADFS for three decades.
airport retailers continue to dollar and more restrictive travel Lois Pasternak, Plus Products – People-Places thing that stops our industry is in reaction to travel bans, the fact Plus Products-People-Places coalition party abandoned his says Donagaray. The Association reports with an information- Lois Pasternak Editor/Publisher
work hard to upgrade stores and bans, but nevertheless showing Editor/Publisher The Insider View people’s inability to travel. As remains that incoming travelers Lois Pasternak, The Insider View government, the bar association has gathered a sterling panel packed overview of airport Editor/Publisher
long as the world stays open to are nervous. Editor/Publisher
Special Issue Special Issue Special Issue Special Issue
IAADFS TFWA TFWA IAADFS Special Issue
Duty Free Show World Exhibition/ World Exhibition/ Duty Free Show IAADFS
of the Americas FDFA FDFA of the Americas Duty Free Show
April October/November October/November March of the Americas
2016 2016 2015 2015 March/April
2012
Will Cuba’s opportunities help Travel Retail INSIDE INSIDER Hints of recovery in Travel Retail Americas INSIDE INSIDER Can travel retail survive today’s aggressive INSIDE INSIDER Record passenger traffic challenged by INSIDE INSIDER Americas Travel Retail emerges from crisis; INSIDE INSIDER
combat a tough year? News After nearly two years News North America market competition? News North America margin and currency issues and growing NEWS resumes growth throughout the region News North America
North America
Denver celebrates 20 years
Dufry, JFK, ATL, Washington’s of daunting challenges in the IAADFS: Changes Ahead U.S. Airports: MSP, LGA, DFASS at North America Canada’s DF operators await final
Unfavorable currency Reagan and Dulles, LAX & Westfield, Americas travel retail channel, International Shoppes at JFK T8 The travel retail industry is DFW, MIA, DFA at IAD competition from internet sales Duty Free City opens luxury store The mood of the Travel Strategic Review
exchange. Corruption in Brazil. Denver Duty Free, Orlando, the industry is seeing hints of HMSHost, AIRMALL, facing some daunting challenges Canada: FDFA turns 30 - on the border Retail and Duty Free industries in International Shoppes at Boston
Sea-Tac, more
recovery on the horizon.
MIA, Paradies Lagardère,
DFA breaks $100 million mark at
A new government in Argentina. SFO, Hawaii “September is the first month this year, from currency issues, A look back and ahead with FDFA’s Record tourism and passenger Duty Free Partners expands the Americas is decidedly upbeat MIA
Falling commodity prices. when the business in Brazil is Canada mergers and consolidation, to Peter Brain and Laurie Karson arrivals should have travel retail Niagara operators partner in joint as we prepare to gather for the Master ConcessionAir – raises the
Mosquito-borne diseases. Internet Canada: currency, back to growth,” said one major Record Tourism increasing competition coming cash registers ringing in record marketing campaign region’s most important event of bar at the airport
competition. It has been a tough marketing, FDFA, fragrance executive, adding “TRA Peace Bridge Duty Free from outside the channel. sales across the region. Cruise: the year, the IAADFS Duty Free Caribbean
Peace Arch, IGL
Show of the Americas.
China accords,
year in the travel retail business in has been through a storm in the Toronto, Ottawa, Calgary South America is suffering Instead, eroding margins, FCCA’s Michele Paige talks about Demonstrating its historical Le Rouge expands
the Americas, with not much relief past few years, but we are seeing from dire political and economic currency problems with Europe, 20 years of cruise development resiliency, travel retail suppliers ADP cutting into air travel to region
in sight. In South America, Brazil’s Caribbean/Cruise signs that the storm is over.” Caribbean woes, which are impacting travel Expansions and renovations at intensifying competition between and distributors across all product Updates on Puerto Rico, Cuba
retail especially hard in Brazil
Puerto Rico,
The slowdown in Brazil
Seatrade 2016
political crisis has spilled over into TMI’s Caribbean Duty Free Review obviously affected the duty free Cuba by sea and by air and on the Uruguayan border. Importations Guay Ltee, channels, industry consolidation, categories are telling Travel Latin America
internet sales and U.S. discounts
Blue Water Duty Free
Markets Insider that they have just
the economy, and hit particularly Hand in Hand for Haiti turns 5 business on its borders, and while “It is a tough market, and top the list of market conditions come off their “best year ever,” Central America prepares for
Grenada B2B - Rouge Carib
Le Rouge-Curaçao
hard on travel retail sales on the it still has a long way to go for full LATAM unfortunately we think this may Caribbean plaguing the travel retail sector tourism influx
border with Brazil, which are said recovery, “it seems that the decline be the new normal for travel retail Puerto Rico fiscal crisis, in the Americas this year. South and reporting significant sales At the border: Neutral, Mannah
Dufry consolidates
increases, with spirits companies
Cuba opens
to have fallen between 20 – 40%. Cuba president of maritime operations Nelson Torres, left, and Carnival Corp. has bottomed out” one regional in South America. So we will America also faces a down particularly bullish. Brazil airport privatizations
have to get used to doing business
The strength of the U.S.
Although the huge economic
dollar has driven up the cost CEO Arnold Donald sign a deal allowing Cuba cruises from the U.S. spirits distributor tells us. International Shoppes has opened an expanded, upgraded and redesigned duty under these conditions,” one South America economic cycle and sporadic One on One with Patrick Gates: downturn of 2009 seems to
Standing from left, Carnival Corp. senior vp of global port development Giora Israel,
Exchange rate stability is a
issues like taxes added to credit
of American-made brands in Fathom president Tara Russell and Carnival Corp. general counsel Arnaldo Perez. big factor in halting the decline. free store at JFK Terminal 8 highlighted by a 15-foot wide LED display at the major supplier told TMI. card purchases, not to mention Starboard sets sail in fresh new be finally past, the industry is
Economic analysis
overseas markets, and made See story on p. 56. Photo Credit: Carnival Corp. Paraguayan border shop operator storefront and a series of high-end beauty boutiques. See story on p. 16 One of the most pervasive Innovative animations like this race car video game experience for RL broken bridges. direction tempering its optimism with a
travel to the United States and in Asuncion, and Shopping China It has been a conviction in complaints voiced by retailers Fragrances Polo Red at Ezeiza International Airport in September use On one hand, tourism healthy sense of caution, as it The Shoppes at Ocean Drive, a 10,000sf specialty retail complex in Miami
International Airport’s new North Terminal, features 8 groundbreaking duty-paid
neighboring Caribbean more Obama’s historic three-day visit been approved to sail its “social Shopping China reports its sales from Canada to the Caribbean retailtainment and digital tools to recruit customers and build brands. Page 61 numbers and airport traffic are JCDecaux is helping brands engage consumers when they travel with Caribbean: knows too well how susceptible concepts in a dazzling display of color and light. A partnership between Newslink
expensive for European and Asian to Cuba on March 20-22, the first impact” Fathom cruise brand Argentina’s Rouge comes to the stopped falling in the second has expanded into Ciudad del Este. the duty free industry that times of is the threat posed by internet soaring to record heights, and new award-winning activations like this traffic-stopping exhibit for Jameson Baha Mar brings new era of the business is to outside and Ocean Drive magazine, the breat
In North America, passenger
tourists. Nevertheless, tourist sitting U.S. president to visit Cuba between the U.S. and Cuba. Its Caribbean quarter of this year when the traffic remains at record levels economic challenge often result in René Riedi - The TMI Interview sales, which are inundating the internet is having on their business: seen within the pages of this issue and remodeled airports, as well Irish Whiskey at MIA. Page 32, Inside Insider. luxury to The Bahamas influences.
Will 2015 be the year Americans
Brazilian Real stabilized. “We
increased grey market or parallel
arrivals to the U.S. and the islands in nearly 90 years, seems to be inaugural cruise is scheduled for saw better progress in sales in all throughout the U.S. and Canada, sales—especially in the spirits Dufry opens Lima Duty Free marketplace with aggressively “Customers come in to try of TMI, U.S. airports continue as new cruise ships, made more get to visit Cuba? Parts of the Caribbean, for Group.
Award for a single terminal. Much of the instore fixtures were done by Artco
were strong. The Caribbean accelerating the thaw between the May 1! Latin America categories,” said company officials. and airport development continues category. TMI is very proud to Shopping China, Monalisa expand priced goods and to-your-door the new fragrances, but then tell to expand and modernize their room for bigger and better stores. – and they are spending money. convenience of shopping duty Penha, Le Rouge example, are still reeling from th
welcomed a record 28.7 million two countries. And all this happened just Argentina, Brazil, Monalisa, The political turmoil in South to be strong, as seen with the major present an in-depth examination of service. us they will buy it online,” was facilities and commercial offer to The Estée Lauder 2015 Breast But nearly all of the suppliers and Just not necessarily on traditional free/ travel retail and do whatever impact of the UK air passenger
Tairo International turns 15
visits this past year — turning in On March 15, the U.S. days after the 2016 Seatrade Mexico City renovation and expansion made the actual prevalence—and impact Supplier Features Peter Brain, president the refrain voiced over and over. satisfy the retail demand. Cancer Awareness campaign operators interviewed for TMI’s travel retail items. it can to remove regulatory and Latin America duty, which is due to increase in investing in their stores like
London Supply, Paraguay,
a 7% rate of growth, much higher Treasury Department announced Cruise Global event took place in America may also be subsiding Estee Lauder BCA 2016 of Canada’s Frontier Duty The online price is attractive and Ever resilient, the travel is a call to action annual Orlando overview of the But the industry is fighting logistical obstacles, as well as Focus on Paraguay: Mannah, April. TMI examines the issue on before. The spectacular complex buzz” aro
than the 4-5% growth officials had a further easing of restrictions Fort Lauderdale, Florida. Once Supplier Features now that the more conservative, by International Shoppes at New -- of grey market distribution in L’Oréal’s digital transformation Free Association, addressed travelers do not wish to carry retail industry is adapting to travel retail industry report one back in all channels – in the bring the industry together at the Monalisa, Bridges
Giorgio Armani TRA
originally predicted. brought on by the 54-year-old again, Cuba was a main topic of 3 Generations of Essence Corp. pro-business Michel Temer is York’s JF Kennedy International the industry. We sincerely thank the “aggressive price-based any extra purchases these days, accommodate the changing Supplier Features of the most difficult business airport, onboard the cruise ship, in Duty Free Show of the Americas, London Supply, Panama, more how Central A
While retailers tell TMI that economic embargo against Cuba, discussion. Lancôme appeals to Millenials officially president of Brazil, Airport. In this issue of Travel all the many suppliers, distributors competition in the U.S.” most especially as more airlines are marketplace, providing value and Giorgio Armani Cosmetics, environments in several years. the islands and on the borders. as we are today. for a huge influx of tourism, big Terminal; a
RL Polo Red, Parlux, Kering takes aim
the added traffic has not translated making it easier for individual This issue of TMI reports which also helps normalize Markets Insider, we cover all of and agents throughout the world eloquently: charging luggage fees, they say. entertainment at the point of sale at Americas, Safilo, worldclassbrands America’s reputation as TMI had the opportunity to Suppliers and operators Supplier Features developments in Cuba and Puerto Shoppes’ virtual stores a
who participated in this ground-
these developments.
economic conditions. And while
into more sales, shopping is still Americans to travel to the island, in detail about all of the above, Argentina is still struggling, its TMI also takes a close look breaking report. “…As niche retailers with a The United States and the and using many new digital tools a super attractive shopping speak with top representatives across the region are introducing Lancôme turns 80; Rico, and how South America’s DFA’s utra-luxe boutiques in JFK SMT PR
Artco, Ultima Design, Reisigl
a major activity among Caribbean and loosened restrictions on with commentary from some of at the industry in Canada, which is Even as the industry worries limited product breadth relative Canadian airports are brighter to communicate with consumers destination took an abrupt turn from all channels, including innovative, appealing initiatives Revlon’s LOVE IS ON airport and border stores are and MIA –which helped drive its its 20th anniversary this y
visitors. Widespread hotel and business and banking transactions, the leading voices in the travel fiscal policies are expected to to mass-market discounters and spots in the gloom, however. at all points of their travel at the beginning of the year with airport advertising expert Jean- to engage travelers in all venues, gearing up for even more growth. duty free sales at MIA to more than and to Tairo International, for
infrastructure expansions should even though Congress has yet to industry, along with reports stimulate a recovery for next year. celebrating unprecedented tourism that internet sales are eroding internet retailers, we have to Anna.aero reports that the experience. the fall of the euro and surging Luc Decaux from JCDecaux, and convert them to shoppers. In the U.S. – often an $100 million between March 2011 its 15 years in business. And a
bode well for the future and act on removing the embargo. from key retailers and suppliers Travel retail operators have growth and a nice rebound in duty duty free sales, some companies ensure our duty free offering U.S.-Europe market is undergoing The travelers are there – air strength of the dollar. The merchandising guru Patrick Gates The travel retail/duty economic barometer – the S&P – February 2012, all take airport very special congratulations
tourism and health officials are On March 19, the day before throughout the region. continued to invest in the market. free sales. are investing serious time and continues to provide trusted and its longest period of sustained traffic and visitation numbers consensus is that the weakening from Starboard Cruise Services, free industry is nothing if not Retail Index has set new highs retailing to new heights in North Bacardi, on the 150th anniversary
working hard to bring the Zika President Obama’s visit, Starwood The Americas travel retail In Latin America, Dufry’s new Cuba continues to open more effort studying how technology compelling value. Otherwise, capacity growth in over a are up throughout the Americas. euro will certainly impact the Michele Paige, the veteran head of resilient, and several of these during 22 trading sessions so America. And they are not alone of Bacardi Rum, which is
virus threat under control. Hotels announced it had signed business continues to find ways Lima Duty Free store, which opportunities to Americans, even can work for them. L’Oréal, for it will become more and more decade, with the trans-Atlantic The challenge will be to find new travel retail business in the the influential Florida Caribbean issues may well be transitional. far this year, and the Dow Jones as operators are renovating and commemorating
Industrial Average is trading near
building throughout the region.
a year-long program of special
But it is the opening of
one, is focusing on digital tools
Cruise Association and Philippe
follows on the heels of the Dufry
a milestone agreement to operate
to weather similar storms and
Travel Markets Insider examines
as the U.S. embargo remains in
The economic crisis in Europe
Cuba that is generating the most three hotels in Havana, the first intends to come through this showcase stores in Rio de Janeiro place. TMI reports on the back to transform itself into a more Special Spirits Report- easy for consumers to transfer route growing by 6%. Next year ways to appeal to these potential Americas in 2015, both in tourism Dray, CEO of Duty Free City, the the Americas market in great highs last seen in 2008. is a continuing challe
decanter of rare Bacardi rum to
But even as WWD quotes
shoppers while they are in the
airport animations.
purchases away from duty free to
arrivals and spend.
promises further growth in U.S.-
excitement in the industry as it American hotel company to enter cycle as well. At the Point of Sale: and Sao Paulo, is a paean to good story behind Carnival Corp.’s efficient, effective and relevant Going Grey: the Impact of other sellers,” he observes. Europe capacity with eight carriers channel. Sinatra Century The Caribbean welcomed new luxury “life-style” store on the depth in this special show issue. Shiseido opens first TR airport Federal Re
brings unprecedented attention the Cuba market for more than half Read all about it, Inside Jose Cuervo’s Rolling Stones design, efficiency and retail- 20-years of preparation for sailing company. paralleling spirits in duty free During the Tairo International launching new U.S.-Europe Read all about it, Inside more than 26 million tourists San Diego/Tijuana border. We invite you to take a look and store worldwide with DFP S. Bernanke warning that the
to the region from American a century. Insider. activation at JFK T4 tainment. DFA has spread its to Havana, and also takes our We live in interesting times. Plus Products-People-Places beauty training that took place at services. The number of Chinese Insider. Brown-Forman celebrates in 2014 and some 22.1 million Industry association IAADFS get back to us with your input. recovery is “uneven and modest,” the industry feels “energized,” Plus Products
travelers. And the news out of On March 21, Carnival operations into 18 retail venues readers along on one of the first The Insider View the end of September, nearly every travelers to the U.S. and Canada Frank Sinatra’s 100th birthday people took a cruise last year, – while powerless to control Plus Products-People-Places travel retail operators in all venues comments IAADFS Executive Lois Pasternak, Editor/Publisher The Insider View
Cuba is developing very quickly. Corporation announced the history- Lois Pasternak, Plus Products-People-Places in Brazil, Monalisa has opened a commercial flights from the U.S. to Lois Pasternak, Plus Products-People-Places most of them in Caribbean or currency valuations- says it can Lois Pasternak, The Insider View
U.S. President Barack making news that the company had Editor/Publisher The Insider View stunning luxury department store Cuba in 54 years. Editor/Publisher Caribbean retailer TMI spoke with also keeps growing, and these Lois Pasternak, The Insider View Americas waters. So many tourists continue to promote the value and Editor/Publisher
brought up the impact that the
Editor/Publisher
visitors are here to shop. As will be
Special Issue
IAADFS Special Issue
Duty Free Show IAADFS
of the Americas Duty Free Show
April of the Americas
2013 March/April
2011
Global economic uncertainties ahead, INSIDE INSIDER
but travel retail invests in the future NEWS North America Will latest oil crisis halt 2010’s strong INSIDE INSIDER
Economic forces in the FDFA updates recovery in Americas travel retail business? NEWS North America
Americas are murky these days. JFK T4 unveils new retail plans FDFA launches new national marketing
+ Chicago O’Hare, MarketPlace
Analysts warn that U.S. economic Development in Washington, The fallout from the campaign & website
growth should prove uneven given Stellar Partners go West explosive situation in Libya – New York JFK: T4 & Delta Airlines begin
the downside risks of Europe’s which forced the North African $1.2 billion expansion/enhancement
sovereign debt/banking crisis, Caribbean nation to cut its oil production in BAA USA fights back against critical
a Chinese slowdown, and U.S. Shoul’s in Antigua half and pushed world prices as union report
Penha expands
South America:
fiscal imbalances. Nevertheless, John Bull, The Bahamas high as $120 a barrel at the end The Brazilians are back; and spending big
the past few weeks are seeing ASUR at LMM of February – is already clouding throughout the region.
record stock market levels, Le Rouge in Curaçao the rosy predictions of recovery Caribbean:
slowing unemployment and the SMT in Puerto Rico that fueled a robust 2010 in travel Jamaica’s Tourism Minister discusses
strongest housing market in years. retail markets in the Americas. latest duty free break-through
But enforced U.S. government Just days after the turmoil Region’s Tourist Officials ready for Cuba’s
spending cuts– just coming online erupted, on March 3, aviation opening to U.S. tourism
this month -- could put the brakes trade group IATA reacted to the Yellow House expands flagship store
on the U.S. recovery. soaring oil prices and downgraded in Curaçao
Following several years its airline industry outlook for
of consistent GDP growth, the The Essence Corp. management team at 25 includes two generations of family: 2011 to $8.6bn from the $9.1bn
Jean-Jacques and Patricia Bona, President and Vice President respectively, their
economies in Latin America son Antoine Bona, Executive Sales Director - Travel Retail, their nephew Guillaume it had forecast in December.
struggled in 2012, impacted Bona, Executive Sales Director – Caribbean, and daughter Laetitia Bona Piedra, Airlines responded immediately,
by the slowdown in Brazil Executive Director Administration & Finance. See full story on page 74. Rum Wars pit island producers hiking fares and rolling out
and Argentina, writes TMI against industry giants fuel surcharges, particularly for Swarovski is rolling out its Crystal Forest concept, a revolutionary new
correspondent John Gallagher Even the fragile Caribbean producers pitted against some international travel. As TMI goes look shimmering with crystals and light, to select boutiques worldwide,
in this issue. Brazil is widely economies – so tied to the U.S. – industry giants. TMI is honored Latin America to press, JetBlue—a major carrier like this one in Santa Fe Mall, Mexico. Read the full story beginning on
Guyana, London Supply,
expected to recover and speed are showing the strongest tourism to welcome esteemed business Attenza Duty Free, to the Caribbean – announced it page 56.
up its growth, but recovery numbers in five years, except for writer Doreen Hemlock, who Brazil Border stores, was implementing a $45 one-way
in Argentina – along with the islands aligned with the U.K., along with Caribbean expert Wisa, Neutral, DFAU, surcharge in select Caribbean Uruguay’s stores in Montevideo – as this issue highlights – have
Venezuela—is worrisome, with which are impacted by Britain’s Larry Luxner, prepared an Siñeriz, Shopping China markets, which could have dire airport by more than 50%. literally come off the walls to BIJOUX TERNER steps out from the wall
an as yet unknown impact on lagging economy and the air indepth overview and analysis of repercussions on the region’s Results from border operators interact with customers in the
its own population and business passenger duty. the complicated situation. Supplier Features fledging recovery. London Supply and Mannah store and beyond, with Diageo Supplier Features:
partners. The travel retail industry We must also send our Fragrance, Accessories, Watches, Prior to the latest crisis, were just as impressive, up by and Bijoux Terner being just One-on-One with
Travel retail reacted in continues to invest in its stores congratulations to Jean-Jacques Tobacco, Confectionery, more tourism numbers were high double-digits as well. The two of the examples we present Swarovski’s Gonzalo Almada
its own way to the market and its business. A number of and Patricia Bona and their rebounding in most of the region, which was only marginally within these pages. and Nelson Rivera,
inconsistencies. Most Uruguayan those new projects throughout the family, on the 25th anniversary Plus the most extensive spirits The Voice of the Americas for more than 25 years Caribbean: 21 destinations affected by the international crisis And as for now, people are BPI’s Gerard Pichon-Varin, and
news in the Americas
and Paraguyan border stores region are highlighted in this issue of their company, Essence Corp. recorded increases over 2009 in 2009, seems unstoppable. still traveling, the single most Parfums Narciso Rodriguez’
Christophe Fabrega, plus more
reported flat to slower growth in of Travel Markets Insider. The The Bona’s prove in the strongest figures, says the Caribbean Indeed, the prevailing critical driver in the duty free Diageo aims to transform the TR
2012, but are already showing majority of suppliers we spoke way possible that values and Tourism Organization, with feeling in the Americas has been and travel retail business. This environment in the Americas
improvements this year. Air with also report strong business ethics can go hand in hand with overall stayover figures matching one of optimism, albeit tinged issue of Travel Markets Insider
traffic was robust in most of Latin over the past year – although there business success. the peak levels of 2008. with caution. Suppliers in every examines what happened in Patrón’s XO Cafe
America, and several new airports is a distinct difference of opinion All of these stories, and And South America – driven category report that they enjoyed 2010 in Canada, the U.S., the grew by triple-digits
have opened to accommodate the between the brands that are raising many more, are covered in these by, but not limited to, a booming strong sales over the past year, and Caribbean and Latin America, in travel retail
strong growth. Air traffic did not prices for their duty free customers pages. Once again, we thank you Brazil – turned in an excellent although not all are up to the 2008 and what plans the industry has in 2010, and
grow as fast in the more mature and the operators who are decrying all for your loyal support and ELC unveils Essenze by year. Passenger traffic –both level, quite a few categories have for the months ahead, even as helped drive
North American market, but it was the shrinking gap between their readership over the years and Ermenegildo Zegna. domestic and international – grew surpassed those records. it prepares to adapt to whatever company
the most profitable. Significant offer and that on the local market. for allowing us to share your Products, People & Places over 20% in Brazilian airports, The industry has worked hard changes may result from the sales to new
airport investment is underway One key story from the region business and your news. The Insider View helping Dufry do Brasil post a to achieve this rebound, however, latest crisis. heights
throughout the region – all of it involves the so-called Rum Wars 44% increase in sales for the developing creative, innovative All this and more, Inside
promising new opportunities for taking place in the Caribbean Lois Pasternak, first nine months of 2010. Sales animations and promotions to Insider.
travel retail. and the U.S., with Caribbean Editor/Publisher at InterBaires in Argentina were engage the consumer, and turn Lois Pasternak Plus Products-People-Places
up by 45% and at Duty Free him into a buyer. Many companies The Insider View
49 April 2023 Summit of the Americas
21 June 2023 ASUTIL Special Issue