Page 5 - Suggested Behaviour Strategies Ref trainingforsuccess.ie
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Behaviour Strategy
The Grumbler
Uses the training to raise grievances Suggest that now is not the right time to
about the Company, other people, discuss this; however, that you will make
working conditions, etc. time to have a private discussion with them
at the end of the day.
This negative approach can
undermine the enthusiasm of other It would be best to avoid getting drawn
learners and interfere with their into commenting about issues within the
learning. company. If appropriate, advise them to
speak with their Manager about this.
The Doubter
Similar to the grumbler; however, Try to encourage a more positive reaction.
seems to be cynical about One way of doing this is to use a 4-step
everything. approach.
Often, this is an experienced person Step One: Listen to the grievance.
who has had bad experiences of Step Two: Ask – if the training did work,
training in the past, perhaps because would it justify the time and effort to do it?
the trainings were neither interesting
nor directly relevant to his or her job. Step Three: Suggest suspending judgement
until the end of the training.
This behaviour can destroy the
enthusiasm of other participants. Step Four: Ensure positive action results
from the training by agreeing how the
training will be applied in the workplace.
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