Page 7 - Suggested Behaviour Strategies Ref trainingforsuccess.ie
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Behaviour Strategy
The Diverter
This person leads discussions away To manage this person effectively, you will
from the point and can disrupt need to acknowledge their contribution; and
the flow of the training. This may then steer the training back on track.
not be their intention; however, if
not managed correctly, can play
havoc with your planned topics and
timings.
The Attacker
This person may attack you, the It’s important that you do not argue with this
learners or the subject verbally or person.
through their body language. This Calmly, say “Joan, I am sorry that you
behaviour can be intimidating for feel that way, let’s discuss this further”. If
everyone.
appropriate, ask the other Learners what
they think. If they agree with Joan, then
you need to turn this negative situation in a
positive one quickly.
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