Page 35 - Insurance Times December 2020
P. 35

CONSUMER




          PROTECTION ACT



          2019: CHANGING



          TIME TO OWN




          PRODUCT LIABILITY



          INSURANCE?












                              Abstract                        Consumer Protection Act, 2019
           The consumer protection act 2019 has come into effect  Consumer Protection Act 2019 (CPA 2019) received the
           from 20 Jul 2020 which has replaced the three-decade-  assent of the President of India on 09 Aug 2019 and came
           old  act.    New  mechanisms to  protect  the  rights  of  into effect from 20 Jul 2020 thus replacing the three-
           consumers, the establishment of the Central Consumer  decade-old Act. There has been a continuous rising of court
           Protection Authority (CCPA), easier to file the complaints  cases also digital era and e-commerce services have been
           are a few of the steps which shall protect the rights of  increased manifolds, thus a strong need to have changes in
           the consumers.   The manufacturer, the retailer may be  the act was deliberated over some time.  To protect the
           liable for compensation if the products or services sold  rights of the consumer and smoothen the process of filing
           caused harm or injury to the consumer.  The product  cases CPA 2019  will ease  the  process of  redressal  of
           liability insurance which aims to protect the insured from  grievances and bring consumer awareness.
           huge legal expenses including compensation awarded by
           courts may come to the rescue and can save from huge  Highlights of CPA 2019
           financial losses to the insureds for inadvertent goods.  New  terms  like  advertisement,  product,  product

                                                                 liability, e-commerce has been introduced in the act.
                                About the author                 The definition of the consumer has been widened to
                                                                 cover the e-commerce transaction.  In the earlier
                          Deepak Kumar                           version of the act, e-commerce transactions were not
                          MA, MSc, MCA, LLB, M Phil, FIII        specifically included.  This lacuna has been redressed in
                          Assistant Manager,                     the act.  Now all types of e-commerce entities related
                          The New India Assurance Co. Ltd        to the sale of goods, services& their returns, refunds
                          Gandhinagar,  Gujarat                  have been brought under the ambit of the act.
              The Insurance  Times,  December  2020
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