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         (b)Punitive damages - Special and general damages are
         known as 'compensatory' damages. Some states in the
         U.S also award punitive damages as an additional
         amount, by way of punishment and warning to others,
         where the conduct has shown willful or wanton disregard
         of safety considerations. These are also called
         exemplary damages. The juries in these states may
         multiply the basic amount of general damages by 5, 10
         or even 20. Hence, these damages are also known as
         multiplicatory damages.

         (c) Consumer Protection Act 1986 - This Act was
         passed to provide for better protection of the interests
         of consumers and to make provision for the
         establishment of consumer Council and other authorities
         for the settlement of consumers' disputes.

         Some definitions provided in the Act are as follows:

         (a)' Goods' means goods defined in the Sale of Goods
              Act, 1930.

         (b) 'Consumer' means any person who: (i) accepts
              goods for a global, includes any user of such goods,
              but does not include a person who obtains such goods
              for resale or for any commercial purpose,(ii) hires
              or avails of any services for a consideration and
              includes beneficiary of such services.

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