Page 39 - The Insurance Times February 2026

Agile teams allow these propositions to be tested, refined, Y Faster claims settlement powered by intelligent auto-
and improved based on real customer feedback. mation

Y AI-assisted underwriting tailored for micro-insurance
Experience as a Strategic Capability and small business (SME) segments
Customer experience is increasingly viewed as a source of
Y Fraud detection models designed for specific regions and
differentiation. Agile InsurTech teams focus on: risk profiles
Y Reducing friction across onboarding, servicing, and
claims Y Agile product squads rolling out pilot offerings through
digital partnerships
Y Ensuring consistency across digital and assisted channels
Y Using controlled experimentation to validate experience Together, these innovations show how combining advanced
improvements intelligence with flexible, adaptive execution can unlock
meaningful progress across the industry.
From Static Coverage to Adaptive Protection
Perhaps the most significant impact of Agile Intelligence lies 6. Challenges That Must Be Addressed
in how insurance coverage itself is evolving. Despite its potential, Agile Intelligence presents challenges
that insurers must navigate carefully:
Traditional Insurance AI-Enabled InsurTech
Y Data quality and bias in AI models
Model Model
Y Explainability and regulatory transparency
Periodic risk assessment Continuous risk monitoring
Y Shortage of talent across actuarial, data science, and
Static coverage terms Adaptive and dynamic
agile leadership roles
coverage
Y Cultural resistance to experimentation
Claims after loss occurs Preventive alerts and
nudges
Strong governance, leadership alignment, and capability
Rule-based decisions Learning-based decision
building remain critical.
systems
7. Conclusion: The Future of InsurTech Is
Table 3: Shift in Insurance Value Proposition
Adaptive
Predictive interventions have demonstrated potential to India’s InsurTech future won’t be shaped by AI adoption
reduce claim frequency by 15–25% in selected motor and alone. Long-term success will depend on how well insurers
health insurance use cases. can blend intelligence with adaptability.

Coverage is increasingly becoming an ongoing service rather The companies that lead this transformation will:
than a static contract.
Y View AI as a system that constantly learns and improves
Y Build agile operating models that stay aligned with
5. Emerging Use Cases in India’s InsurTech evolving regulations
Ecosystem Y Strike the right balance between innovation and core
Across India, a growing number of AI- and agility-driven ini- values like trust, transparency, and customer protection
tiatives are making a real impact in the insurance space.
Some of the most promising use cases include: Agile Intelligence offers a practical and discipline.

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