Page 215 - A Banker Down the Rabbit Hole

interest and this interest income helped the bank to recover interest paid
on deposits and all overhead costs to generate surplus. By our delaying
tactics and indifferent attitude, we would force these A rated customers
to shift to other competing banks and we shall be left with C class
borrowers who would add to our Non-Performing Assets (bad loans)
resulting into mounting losses for the bank.

Insights from the episode
1. Accept and be ready to brace for the change in the new environment
to manage the change effectively. Majorly, it is the mindset.
2. Customer whether depositor or a borrower, is equally valuable to
the bank as a financial intermediary.

3. Majority of the borrowers are genuine and help the banks keep
running. We should value them.

4. There is only one way to avoid criticism: do nothing, say nothing,
and be nothing. - Aristotle

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