Page 82 - A Banker Down the Rabbit Hole

excess cash knowingly, you would treat him as dishonest. I made him feel
elated and had given him an escape window knowingly so that he was
motivated to use it, return the excess cash and be treated as an honest
Chaudhary. We could not go beyond this recourse for this kind of amount
as basically we only had made the mistake. The next day, the cash was
returned and the smile also returned on face of Head Cashier.

Insights from the episode
1. Some situations demand very tactful handling of the customer like
this case where he was of sensitive and peculiar nature.
2. It turned out to be better to gather information on the customer
before hand to adopt a suitable tactic with him to achieve the goal.

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