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semakan dan analisis dapatan. Panel pengurusan eMB’TARA mendapati
peningkatan sehingga 70-80% tempoh penerimaan balik maklum balas.
Peningkatan kualiti terhadap penjelasan kandungan sehingga 60%. Aspek
penyediaan pelan tindakan menunjukkan peningkatan 49%. Sementara, aspek
semakan dan analisis dapatan menunjukkan peningkatan peningkatan sehingga
85%. Secara keseluruhannya, eMB’TARA dijangka mampu mengubah kualiti
pengurusan maklum balas dan meningkatkan kecekapan dalam kitaran
pengurusan dialog prestasi dan mesyuarat yang menekankan tindak susul
organisasi berfokuskan intervensi berkesan dan berimpak tinggi.
Kata kunci: eMB’TARA, DTP 3.0, pengurusan dialog prestasi dan mesyuarat.

KA72

EMPLOYING SOCIAL MEDIA BASED WILLINGNESS TO COMMUNICATE
MODULE IN ENGLISH SPEAKING SKILL INSTRUCTION

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ANNA LYNN ABU BAKAR , WARDATUL AKMAM DIN , SUYANSAH SWANTO ,
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DARMESAH GABDA , NUR ANNELIZA ABD. LATIF , IZIANA HANI BT. ISMAIL 6
Universiti Malaysia Sabah
Jalan UMS, 88400 Kota Kinabalu, Sabah, Malaysia
1 annalynn@ums.edu.my, wardadin@ums.edu.my, suyansah@ums.edu.my
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darmesah@ums.edu.my, nuranne@ums.edu.my, iziana.hani@ums.edu.my

The need for successful communication is deemed necessary in order to have a
meaningful interaction with other people. Therefore, having a sense of willingness
to communicate (WTC) in the 2nd language (L2) is one of the important factors in
improving ESL students’ speaking skills. Willingness to Communicate (WTC) model
is used as an indicator for successful English learning outcome. The objective of
this study is to look at the impact of the employment of WTC on ESL students’
speaking skill by integrating the employment of social media applications in a digital
English-Speaking classroom setting. This study employs multi-methods approach
using purposive sampling technique involving questionnaire responses of 421
students to identify successful WTC strategies to be integrated in the module; a
pre- and post-test to look at impact of the module and semi- structured interviews of
18 pre-university students to investigate their opinion on the module. The findings
of the study revealed that students’ WTC were very much influenced by the use of
social media applications in a digital classroom. The data from the interview also
showed that students’ WTC was higher when social media applications were used
and students were more engaged in using English as a medium of communication
when completing the task using the social media applications. These findings are
seen as a valuable input especially to English language instructors in integrating
social media applications in their teaching and learning in order to engage students
during class and increase their WTC in English in the classroom.
Keywords: Willingness to Communicate Module, Social Media Applications, Digital
Classroom, ESL students

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