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First term 2025 Experience in English

Assistant : Hello, can I help you? – How can I help you?

Customer : Hello, I want to make a complaint.
Assistant : Oh, dear. What’s the problem?

Customer : I ordered some pots three weeks ago. Your website says the delivery
takes five days, but I’m still waiting!

Assistant : I’m very sorry about that. Can I take your name and the order
number, please?

Customer : Yes, it’s Zahraa Said, and the order number is 3-4-4-5-3-8.

Assistant : Yes, you ordered 50 pots for delivery to Kenya, is that right?
Customer : That’s correct.
Assistant : I’ll call the delivery company and ask them what the

problem is. Can I take your phone number, please?
Customer : Yes, it is 254667578. Can you call me back today, please?

Assistant : Of course.

Customer : Thank you. Goodbye.

Assistant : You’re welcome. Goodbye.

Finish the following dialogue:

Tarek is making a complaint about a kettle that he has bought.

Tarek: Hello, can I speak to the manager, please?

Assistant: Yes, of course. (1)…………………………………………..?

Tarek: I have bought a kettle and I want to make a complaint.

Assistant: (2)……………………………………………………………….?

Tarek: It doesn't work well.

Assistant: Did you read the instructions leaflet well ?

Tarek:(3)………………………………………………………………………

Assistant: Why?

Tarek:(4)………………………………………………………………………

Assistant: Sorry, give me your email and I will send you the instructions leaflet.

Tarek :(5)………………………………………………………………….

Mr. Hatem El Sherif 80 01100049437