Page 6 - Zenger Folkman Leadership Skills 2023 Report

EMPLOYEE RECOGNITION

Improve the Improve the

substance Delivery

Appreciation that is specific Respect those who prefer
is far more powerful than a their recognition to be

general “good job” comment. private and more personal.

While feedback from peers is People appreciate notes
appreciated, for most and cards.
people, recognition from

their immediate manager is Timely recognition is
the most meaningful. important. The sooner you

give the recognition after
While recognizing outcomes the behavior, the higher the

is valuable, it’s also important perceived value.
to recognize those actions

that led to the positive Increasing the frequency of
outcome. recognition will give you
more chances to practice

and improve this skill.

N
A While the data from this research isn’t necessarily
M groundbreaking, it’s important to tell those who report to
K
L you, your peers, and yes, even your boss, what they need to
O hear, not just what you want to say.
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