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TURNING TTI SUCCESS INSIGHTS’ ASSESSMENTS INTO . . .

• Reflect on their handshake, whether it’s gentle or firm, and
the tone and volume of their voice.

• Note their hand gestures, whether they are frequent or sparse.
• Observe their dining habits: do they stick to familiar choices
or explore new options? Do they prefer traditional items or

the latest trends?

These observations will provide valuable insights into their behav-
ioral style and preferences, aiding you in tailoring your interactions
to build stronger, more understanding relationships.

Listen Carefully, Actively, and Compassionately

Active listening is a critical skill, especially when engaging with cus-
tomers, employees, or during job interviews. Yet, often the urge to

impress with our knowledge overshadows the customer’s needs and
input. Reflect on your listening habits by considering the following:

• Do you consistently allow others to finish speaking without

interruption?
• Are you truly attentive, or are you already formulating your

response while the other person is still talking?

• During meetings, especially remote ones, are you fully pres-
ent or dividing your attention with other tasks?

• Do you engage with questions to deepen understanding, or
do you tend to make declarative statements?

• Compare your speaking volume to that of the person you’re
conversing with; is there a balance?

• How do you handle the questions posed by others? Are your

responses thoughtful and considerate?

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