Page 87 - Boettcher.indb
P. 87
HOW TO UNDERSTAND PEOPLE BETTER . . .
Limitations:
• Preparation is often inadequate
• Can be too impulsive and may come across as unrealistic
• Limited listening skills
• The topic area is not completed before moving on to the
next one
• Seems to exaggerate
• Too little patience to clarify details calmly
• Loses interest quickly when everyday work begins
• Trusts too much that the customer will buy “because
they like me!”
85
