Page 51 - RRP.GPTW.Document.Submission.2020

INDIVIDUAL SCORECARD

Name: Hannah Burcher Location: WA

Role: Rehabilitation Consultant Period of Review: Feb 2020 to Feb 2020

CUSTOMER - NPS
NPS Actual NPS 12m Average NPS Target
10.0 10.0 9.0

CUSTOMER – Repeat Referrals
Repeat Referral Actual Repeat Referral 12m Average Repeat Referral Target
0% 22% 20%

QUALITY - SE_RTW
Outcome Actual Outcome 12m Average Outcome Target

N/A 100% 90%
Duration Actual Duration 12m Average Duration Target
N/A 22 w 26 w
Average Cost Actual Cost 12m Average Cost Target
N/A $4,821 $5,000

QUALITY – File Reviews
File Review Actual File Review 12m Average File Review Target
N/A 99% 90%

QUALITY – Report Reviews
Report Review Actual Report Review 12m Average Report Review Target
N/A 84% 90%

UTILISATION
Utilisation Actual Utilisation 12m Average Utilisation Target
109% 99% 100%

FINANCIAL OUTCOME
Actual Revenue Leave Adjusted Target % Revenue Achieved % Revenue 12m Average
$20,958 $18,720 112% 95%

(Hannah Burcher) Individual Scorecard (Feb 2020 to Feb 2020)