Page 11 - PowerPoint Presentation

Strategic Priorities - customer

Objectives KPI’s

1. Partner with our clients to  NPS above 9 (rolling average)

achieve mutually beneficial 20% Repeat referrals (rolling average)

outcomes
 All employees completed RARE Customer Love program

2. Assist our clients throughout  Increasing % of clients using more than 1 service

the Prevention and Injury  Client reports completion 100%

Management journey  6 new clients +125k FY rev

3. Attract and Retain new  10 new clients per month

clients  Retention rate of clients 80%

100k per quarter of deals from inbound sources
