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Customer service
Cool sports, LLC
Green terrace road 2342
Osterville WA 7847

th
25 January 2021

Jim Dandy
th
2525 E 34 street
Greely, CO. 3543

Dear Sir or Madam:

We are writing to inform you that we are very sorry that your order N°
9484933 from your website about the cleats were dirty and used.

We can sympathize with you for this inconvenient, we will review security
camaras in the warehouse to determine the cause of this incident, we are
checking the same problem with other orders.

We would like to offer for the incident that in your next order the
shipment will be totally free and the next orders with us will have a
35% discount.

We look forward to a successful working relationship in the future this
incident will not happen again, thanking you. Do not hesitate to call
us for doubts or any comment.

Yours sincerely

Robert Dominguez

R.D./J.R.

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