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Benefits:
• Involvement of city-knowledge in the development of new products and research actions.

• Possibility of generating patents on state-of-the-art products already tested in a city.
• Creation of economic activity based on these actions

This example shows how cities can mobilize their citizens and entrepreneurs to accelerate innovation, economic
growth and social inclusion by generating more employment and attracting more businesses.

3 Governance

The figure below summarizes the major assets for a proper governance in a city.

Table 3-1: Major assets for a proper governance in a city
3.1 Citizens’ Engagement

The goal for any city or municipality is to improve the quality of life for citizens and to make sure that they are living
in a safe and sustainable environment. Across many cities and countries, there is growing evidence of collaborating
with citizens to get them to participate and help shape this environment.
Some cities are making a more concerted effort to increase citizen engagement, whether by directly soliciting their
input or by collecting additional data about the habits and needs of constituents. To do this effectively, cities need to
have a clear idea of what their own goals are and what they are trying to achieve. One of the core promises of big
data and connected cities is to have an increased understanding of your constituency in order to better understand
their needs, while simultaneously effectively soliciting their input and ideas. This engagement will also help citizens
understand the potential benefits of smart cities and all smart city efforts, which can lead to support of investment
and increased participation.

This is a challenge for fast moving, nimble companies that are motivated by increasing efficiency and customer
satisfaction to make more money. However, it can be even more difficult for cities and is a break from the way many
people perceive government. While encouraging input from citizens it is also important to understand the difference
between what they are asking for and what they really need.
Citizen engagement generally happens in one of two primary ways: passive engagement and active engagement. The
passive feedback loop is becoming stronger with the development of Internet of Things (IoT) and smart cities. Cities
now have the ability to put sensors on streets or have other smart systems. Cities could have other smart systems that
are paying attention to how people interact with their municipality services, so cities could be generating feedback
from customers in a passive format, just by the nature of them walking up and down the sidewalk. If cities collect
footfall patterns or traffic patterns, then they can take that information and consider adjusting the way cities are

Report title: Connected City Blueprint
12 Issue Date: 15 December 2016 Wireless Broadband Alliance Confidential & Proprietary.
Copyright © 2016 Wireless Broadband Alliance
Document Version: 1.0