Page 15 - CRITICAL ILLNESS, ACCIDENT AND HOSPITAL INDEMNITY INSURANCE ADMIN MANUAL
P. 15
THE HARTFORD’S EMPLOYEE CHOICE BENEFITS
SM
WHAT HAPPENS WHEN A CLAIM FORM IS SUBMITTED?
1 3
The claim is reviewed to ensure all necessary If the claim is approved, an EOB is provided
information has been received. If any information outlining the benefits and amounts along with
is missing, the claimant will be contacted. an attached check. If the claim is denied, a
denial letter or an EOB are provided to explain
the reason for denial as well as information on
how the denial may be appealed.
If any information remains missing, an Explanation
of Benefits (EOB) will be sent to the claimant 4
outlining the outstanding information needed.
At any time during the process, the claimant
can check the status of their claim and
retrieve EOBs on the Supplemental
Insurance Claimant Portal at
2 TheHartford.com/benefits/myclaim .
Once all necessary information has been
received, the claim is reviewed and processed
according to the claimant’s eligibility, policy and
The Hartford’s guidelines.
15
SM
WHAT HAPPENS WHEN A CLAIM FORM IS SUBMITTED?
1 3
The claim is reviewed to ensure all necessary If the claim is approved, an EOB is provided
information has been received. If any information outlining the benefits and amounts along with
is missing, the claimant will be contacted. an attached check. If the claim is denied, a
denial letter or an EOB are provided to explain
the reason for denial as well as information on
how the denial may be appealed.
If any information remains missing, an Explanation
of Benefits (EOB) will be sent to the claimant 4
outlining the outstanding information needed.
At any time during the process, the claimant
can check the status of their claim and
retrieve EOBs on the Supplemental
Insurance Claimant Portal at
2 TheHartford.com/benefits/myclaim .
Once all necessary information has been
received, the claim is reviewed and processed
according to the claimant’s eligibility, policy and
The Hartford’s guidelines.
15
