Page 9 - 2019 Franke Enrollment Guide
P. 9
Franke
Cigna Resources and Tools
You are encouraged to register on myCigna.com to gain access to the following
resources and tools. The myCigna App also provides access to these tools.
Find in-network doctors, hospitals, and medical services
Manage and track claims
See cost estimates for medical procedures
Compare quality of care for doctors and hospitals
Cigna One Guide
Cigna One Guide representatives are available to assist with the following
services—both before and after you enroll for benefits.
Assistance understanding the basics of health insurance
Assistance making your decision between medical plan options
Confirm your physicians are in-network, or help you select a provider if
needed
Resolve healthcare issues
Find the right providers, including dentists
Get cost estimates
Understand your bills
As you enroll, you may call the member services number 800.244.6224 from
8:00 a.m. to 9:00 p.m. EST. After you enroll, you may access Cigna One Guide
by App, phone, or online chat with your member ID by calling the member
number on your ID card 24 hours a day.
Cost and Quality Tools
Integrating cost and quality information makes it easier for you to get the care
you need most cost effectively for you.
Click on Find a Doctor or Service to access the following.
Select the service you are looking for
See the various providers who perform the services
See the cost of the procedure at each provider
See how your plan will cover the procedure and your out-of-pocket cost
based on the status of your year-to-date deducible and out-of-pocket
maximum
9
Cigna Resources and Tools
You are encouraged to register on myCigna.com to gain access to the following
resources and tools. The myCigna App also provides access to these tools.
Find in-network doctors, hospitals, and medical services
Manage and track claims
See cost estimates for medical procedures
Compare quality of care for doctors and hospitals
Cigna One Guide
Cigna One Guide representatives are available to assist with the following
services—both before and after you enroll for benefits.
Assistance understanding the basics of health insurance
Assistance making your decision between medical plan options
Confirm your physicians are in-network, or help you select a provider if
needed
Resolve healthcare issues
Find the right providers, including dentists
Get cost estimates
Understand your bills
As you enroll, you may call the member services number 800.244.6224 from
8:00 a.m. to 9:00 p.m. EST. After you enroll, you may access Cigna One Guide
by App, phone, or online chat with your member ID by calling the member
number on your ID card 24 hours a day.
Cost and Quality Tools
Integrating cost and quality information makes it easier for you to get the care
you need most cost effectively for you.
Click on Find a Doctor or Service to access the following.
Select the service you are looking for
See the various providers who perform the services
See the cost of the procedure at each provider
See how your plan will cover the procedure and your out-of-pocket cost
based on the status of your year-to-date deducible and out-of-pocket
maximum
9
