Page 13 - SISK NEWS JANUARY 2017

Quality risk identification and mitigation is key and WHAT TRAINING AND SUPPORT ARE WE
it’s important to get it right in all these areas. As a PROVIDING?
business we take pride in the quality of our work, it’s The Q10 risk elimination programme is to create a
why we have such strong repeat business. However, platform where our people can click on our intranet
occasionally we do have problems with the quality of and self-learn to a high level on these subjects. To
some of our work and this can be very costly for us. It support this programme we have launched a series
can affect our cash flow as retention monies may not of awareness presentations, the first being Q1: Steel
be released on time and until works are fully rectified, Coatings Risk Elimination. At the first seminar we had
and it can also directly affect our bottom line profit. our Sisk Q1 Team, made up of Brian Lonergan and
Sean Stagg, as well as specialist consultants give the
The impact of defective work can be seen throughout presentation and field questions. The presentation
construction and post-contract. included information on:

During the project... • The new steel coatings site posters (see image
below)
• Cost of rectification
• Programme knock-on effects • The Q1 reference library available
• Consequential disruption and costs
• A dditional staff time and distraction • The Q1 presentation itself
• Stakeholder dissatisfaction
• A quality alert which is to be given by all Contracts
Post construction... Managers to their teams

• User inconvenience The idea is that all staff read these presentations within
• Client dissatisfaction a month of launch and refer to them on a site specific
• R etention monies released late basis thereafter. Further seminars covering items Q2
• Reputational damage/ negative publicity to Q10 will follow throughout 2017. Many of these will
be in webinar form to make them more accessible and
user friendly for our site staff.

Following the advice and practices within this new ALREADY INCREASED AWARENESS IS HAVING
campaign, training initiatives should help alleviate AN IMPACT...
many of the major quality risks and improve our
profitability and ensure our Clients receive high quality istnaioRnOthfndfuroeaodprrurarmmrcmpoeptpertaspsudoelstjriccedmiavactaeleatitvvspneaieatotnlnnoeerecpdeatroomlfai.mcboetinuennoilnntatnsegurifttfsmoiheccueteoinsiaonndEcclb.aeyeetIntrrhdteeneaexcStiltQnlooarqwar1eilueetewmadldiaonerrgtluaeyksitonsnodthotopo
standards as a constant. pcaoccTrfonooonhndnjtseefthictidedecthneleapetrntarrecogeicdteabtkytyhvianaeoomgfatboeitdudeptriedgoaoliartinvoeetstefsaei.rgfsmynewinrifahigniatcncthdtarhenewtetbahekeserhseeisiatyndkdferoeolrensmmutaelthnt,etiosn

We are looking to ensure all our staff are involved in Niall Flynn
supporting this initiative. If you feel you can make a Contracts Manager
contribution please contact your line manager and the
Quality Department.

Q1

Q4

heTixghaehmlBypuclerolimonfgphtloeoxnwfRamocaaanddyebosuftirloduuicnrtgupriresosajenctesxchealvleent GSPoEldCeInARLIuSlTe C- ORENVSIUELWTASNPTECPIRFIIOCRATTIOONPRWOIGTRHESSING

Sisk News | January 2017 13