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Business Operations

Soft Skills Development Opportunities (cont.)

 Driving Results  Leading People

 Accountability  Conflict Resolution

 Customer Service  Have a Nice Conflict

 Decisiveness  Leveraging Diversity

 Problem Solving  Developing Others

 Technical Credibility  Team Building

 Becoming Customer Focused  Crucial Conversations

 Business Writing  Virtual Teamwork

 Writing for Clarity & Impact  Building Trust in Teams

 Effective Meetings  Effective Team Leader

 Effective Presentations  Exercising Influence

 Emotional Intelligence  Soliciting Feedback

 Problem Solving & Decision Making

 Time Management

 Leading Change

 Creativity & Innovation

 External Awareness

 Flexibility

 Resilience

 Strategic Thinking

 Vision

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