Page 44 - IT SDP_SeKON

Competencies include deploying and maintaining IT services that satisfy business goals,

technical requirements, and functional needs.

Service Design, Service Support, Service Delivery, Relationship Management, Program

Management

Core Skills Development Opportunities

 Service Design  Service Support

 ITIL Foundation  Configuration Management

 ITIL & the Service Lifecycle  Change Management

 ITIL Managing Across the Lifecycle  Release Management
(MALC)  Incident Management

 Problem Management

 Performance Testing

 Information Security Management

44 Version 1.0 – January 2017

INTERNAL CMS USE ONLY! INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW: This information has not been publicly
disclosed and may be privileged and confidential. This document must not be disseminated, distributed, or copied to persons not authorized to
receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.