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Management of supplier performance Where applicable, we welcome the involvement of clients, We have a quality assessment process whereby we undertake
whom are invited along to these meetings thus producing an pre and post inspections of all activities undertaken. Results
Whilst our team of specialist subcontractors is experienced open, transparent and honest approach from all members from these inspections are not only used to ensure zero
and dedicated to providing an exceptional level of quality of the team, whether in-house or by a Supply Chain Partner. defects at the completion of the project, they also form one
in their work, two of our core values we pride ourselves in Our effective management of specialist contractors to ensure of the team’s KPIs so all staff are targeted to achieve right
are ‘thoroughness’ and ‘reputation’ and to this end, we carry exceptional performance incorporates: first time for all work activities. This continued focus helps
out a strict regime of inspection and quality control reviews to ensure the necessary level of quality is maintained at all
to ensure our level of service delivery is consistent and in Provision of specifications and mini tenders; tender analysis times. Achieving 100% legal compliance with relevant health
keeping with our, and our clients’ high expectations. Whether provided to the client; PQQ questionnaires; interview and and safety legislation is given an equally high priority as it
utilising in-house staff or Supply Chain Partners, we undertake references; financial stability checks and site management. ensures the premises are safe and the client’s business is
regular and thorough reviews of completed works to ensure Our quality control procedures to ensure work is carried out protected.
the required standards of service are maintained, and to to a client’s and our own exacting standards incorporate:
ensure a continued level of high customer satisfaction. All d) Multi Trade Operatives. Wherever relevant, experienced
works and services provided by our Supply Chain Partners a) Effective vetting and prequalification prior to partnering and highly competent multi trade operatives are used for
are vetted in accordance with the same stringent quality (as illustrated above). non-specialist works so as to minimise disruption and to
checks and KPIs as those provided by our own staff. achieve maximum efficiencies. By using multi trade staff,
b) Quality control of tools/material use. ownership is optimised which tangibly reduces the number
In addition, regular meetings are attended by key personnel of defects and increases right first time completion.
to discuss the current projects and to address any quality or c) Regular spot checks to ensure quality of works. Once work
operational issues raised. has commenced, the Contract Manager and Supervisors e) Back-to-back contracts. The contracts we hold with our
make regular site spot checks to ensure quality control and sub- contractors directly reflect those we hold with our
consistency of finished works throughout. clients. This results in complete transparency of service level
expectations, required activities and contract terms.

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