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Our project team is headed up by a Contract Supervisor, Developing strong listening and communication skills.
Contract Manager, Account Director and mainboard
Director, thus guaranteeing appropriate seniority is in place The power of active listening.
to make expedient management decisions without the need
for consultation. Building rapport and trust.
Our proposed team has all received in-depth training in Identifying and understanding customer communication
customer service via an external provider, encompassing: styles.
Achieving high customer satisfaction. Speaking the customer’s language.
What is excellent service? Handling difficult customer situations.
Delivering quality customer support. Understanding customer behaviour.
Understanding customer’s needs and managing Winning over difficult customers.
expectations.
Repairing a damaged customer relationship.
Developing relationships.
Learning to respond, not react.
Going the ‘extra mile’.
Staying calm under pressure.
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