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We are frequently told that our workforce is the best in the Whilst a number of our team have been with us for over twenty This training framework includes:
business. We think so too! We are very proud of our team years, we ensure newer additions have an intensive training
and are fortunate to have found like-minded people who love programme to enable all new staff to quickly understand a) Induction – All new recruits are inducted into Comserve,
what they do, excel in their areas of expertise and strive to our business, its vision and values, as well as the work we our values, customer service expectations, codes of practice
provide a professional service to our clients. undertake for each of our clients. New employees follow a and conduct, systems, processes, policies and procedures,
planned set of training initiatives, commensurate with their suppliers and contractors prior to undertaking their new role.
We have enviable longevity in our team, however we are position.
continually expanding and promote recruitment of local b) Job shadowing – To ensure new recruits get up-to-speed
trade personnel and apprentices who can receive the same Training: We invest heavily in our staff, and we are happy in our systems, approach and expectations as quickly as
training and personal development opportunities as those to do so as we have found that an employee who is given possible, we employ job shadowing as an effective tool. New
experienced by our existing team. opportunities to develop skills and who is then given the employees work alongside experienced personnel who are
chance to put these to great use and to continue to develop selected for their coaching and mentoring skills as well as
We are recognised as being an excellent employer, them throughout their career tends to remain loyal. As an their expertise in their role.
predominantly based on our willingness to invest in our employer, there is nothing more satisfying than to see an
staff and offering employment opportunities to the local employee develop and grow and we are proud to have c) Specific task-related training – Including but not limited
communities. We pride ourselves in being able to provide helped many to achieve their full potential. Self-delivery is to the following: (see next page)
job security to people within our community and our low rate one of our core values and is a service approach that is
of staff turnover is testament to our success as an employer. appreciated by our clients. As such, we ensure our team
receives a wide scope of training to equip them to deliver
expert service provision across the range of our operations.

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