Page 45 - AIBTender_Neat

Comserve has continued to commit a significant level of At the commencement of contracts, we work closely with Respond efficiently to client request for data sharing.
investment in our own management systems. Control over clients to review, refine and enhance the quality of data
our systems not only enables us to respond directly to our capture and agree timescales for delivery of required Provide real-time reporting and analysis, the demands for
clients’ individual service and knowledge requirements, but reports. Our internal expertise with data quality and data which can vary greatly from month to month.
also allows us to build efficient systems around our operating analysis presents an excellent opportunity to develop our
methodologies and business model. joint knowledge, and enhance AIB’s future evidence-based Our management system and information suite positions us
decision making processes and reporting opportunities. to competently manage the following key processes:
Our systems are based on industry standard FM solutions.
This suite of “workhorse” tools ensures we are best Comserve operates the Elogbooks system for the Receiving Job Instructions. All jobs created within the
positioned to react quickly to our clients’ varying data management of planned and reactive maintenance activities. management system contain any key reference required by
capture requirements and needs. This will facilitate full integration with system utilized by our the client, for example the UPRN or job request reference.
clients for the planning of service activities. All jobs are attributed to the property and contain all relevant
Our ability to “connect” the dots between our data capture task instructions but also any supporting information that will
processes, reporting tools, the client interface and our overall By partnering with expert FM software providers, we have impact on the activity. Examples of supporting information
data analysis facilities is key. This is achieved using as been able to: include: occupier information, restricted access times, key
much client centric data as possible, to enable our valuable locations. Job instructions can be received and entered
data resource to be shared directly with other stakeholder Model the business tools to fit the way we work and the best manually, however it is our best practice preference to
systems. practices of the day. collaborate with our clients and to automate this process
through system integrations.
Rapidly develop and redevelop process tools to reflect our
clients’ work practices.

45